Posted by M. R. from Sterling Heights, MI on October 19, 2023
Date: July 12 and 13, 2022
Mental Harassment, Ridicules, Awful and Disappointed delivery service!
Delivery person name was Jackson, Jeremiah and Redmond, Dayvon
I just got the email that the delivery guys delivered the item yes, they did but it was broken, and he didn't take my Signature, he Signed himself for me, where I was supposed to Sign. This is FRAUD copying people Sign and lies. They left the item on the floor and it's still on the floor. They were very Unprofessional and Rude. They almost broke my TV. They treat me like an ANIMAL just because I told them to be careful, you might break the table. What kind of service was it? This is the 2nd time delivery, and they need to learn how to behave with customers and be professional. I took two days OFF from my work because of it, they were supposed to set up the table, but they left it on the floor. I've a kid she plays on the floor this SAFETY issues what if anything happens because table still on the floor. Table still upside down on the floor. I have sent some pictures please see them, 1st time delivery was missing the Hardware & Damage the marble table and 2nd time delivery guy, they broke the marble table! Inside the store the sales representative’s expectations were good but delivery driver experience was RIDICULES, DISAPPOINTED and I will never recommend everyone to buy any kind of Marble Table from Gardner White! delivery service totally mentally HARASSMENT & It’s will Break Down! management should improve the delivery service with knowledgeable peoples! Still now management didn’t return the CREDIT so I’m already very tired to contract with STORE and customer service! Still waiting to get back my credit but overall Gardner White doesn’t CARE to VICTIM CUSTOMER!
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Reviewer: M. R.
Location: Sterling Heights, MI
Joined: Oct 19, 2023
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Official Response
Very sorry to hear this! Please reach out to our Customer Care team at ce@gardner-white[dot]com and we can look into this for you!