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I've been a customer of Furniture Fair Greenville, NC for many years, buying numerous items. Always took advantage of their sales and finance offers. Up until my last purchase when I was treated like they were more interested in their bottom line than resolving a problem and keeping a good customer. That is too bad, for them, and for me. I purchased a Corinthian power reclining loveseat on November 29th of 2021. The loveseat was on display at the Greenville store, so I was able to check out the power reclining feature and to see how comfortable it was. The loveseat appeared to be of very good quality and well made. So, I made the purchase and picked up the loveseat from their loading dock the next day. I set up the loveseat in my family room and was very pleased with my purchase. So, over the holidays the new loveseat was used by myself and my wife, and we loved the power reclining feature. So maybe the defect was there all along, but I did not notice until I was having trouble with my back. What I realized is the seat cushion on both sides did not have ample support and the seat cushion would sink lower on the outside when sitting. So, when you sit down, your upper body would be leaning to the outside instead of up straight, and that is why myself and my wife were having back trouble. To alleviate this issue, we would put extra cushioning on the seat to the outside. I felt like this was a manufacturing defect, so I contacted the store in Greenville on January 6, 2022, and was given the phone number for the Jacksonville store who takes care of all repair and replacement issues. So, someone came on January 19th to check the issue. On February 14th, I was contacted by the repair department and was told that new mechanisms had be ordered and will arrive in 2-8 weeks since parts are coming for overseas in a container. This was not the ideal situation for me, having made the purchase of this loveseat for $1800 and I also had purchased the 5-year protection plan.
