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Double check your purchase, do their job for them

  • Selection: Good
  • Expertise: Good
  • Service: Very poor

Posted by Bryan from Lawrenceburg, IN on September 24, 2021

This experience has been a hot mess. My wife and I purchased a nice couch March 2021. No issues with the purchase everything went smoothly. The wait time on the couch was 25 weeks, which we were ok with due to covid. Come September when our couch was delivered. We only received half of the couch we ordered (and half a couch we did Not). After speaking with management, we were informed they ordered only half of our couch correctly. Furniture Fair was unable to expedite a new order to correct their mistake. We were informed it would be an additional 25 weeks to receive the couch we had originally ordered. My wife and I decided to have the couch returned with a refund. Within 3 days they came to pick up the mis-ordered couch. We opted to be reimbursed via Check through the mail. After 2 weeks of no check, I called to ask if the check had been mailed. I was told they didn't mail it and I needed to return to the store for my reimbursement. However, in the 2weeks we were waiting, No One had contacted us to inform us of this change. Due to our lack of telepathy we were a bit frustrated in this lack of communication. After talking to management again, we were informed we would receive a confirmation email when our check will be in the mail (via snail mail, they refused to first class or overnight our check). We unfortunately will not be future customers of Furniture Fair. To add Insult to Injury, the half of the couch they did order correctly was nice and comfy.

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