If I could leave 0 stars, I would.

If I could leave 0 stars, I would. Do yourself a favor and read this entire post before purchasing anything from here.

This Farmers is the worst customer service experience I have ever had. I bought a reclining couch and floor model table set in February and paid a $100 delivery fee. The manager, Roxanne, is extremely rude and unprofessional, she canceled delivery of my furniture twice and didn’t inform me until I called. Then she, very rudely, told me if I couldn’t help the delivery guy deliver the furniture, that she had no clue when she’d be able to deliver it. I had to hire a moving company for an extra $400 to go pick up my furniture. When I went to pick it up they tried to say they couldn’t do pick ups on that day even though I had called earlier to confirm. They also informed me that they forgot to take the table set off the floor and “accidentally” sold it to someone else.
I had to call twice to get the refund for my delivery fee and a refund for the tables, and Roxanne was extremely rude both times.

The icing on the cake is that, after having the couch only 6 months, two of the legs snapped off. Making the couch unusable!!!! The couch costs $1000 and the legs were held onto the couch with 4 staples!

I had to contact the customer service email and the customer service messaging system before a representative named Edward Chatman finally called me back. He told me he would talk to the store manager about getting me a refund. He still had not called back after 2 weeks, so I called him today. He was extremely unhelpful, and he had the audacity to only offer $100 store credit to compensate for a 6-month-old, broken, $1000 couch. I informed him that offer was unacceptable and he refused to offer anything more.

I will never, ever buy anything from this chain again, and I’m telling everyone I know to steer clear of this place. Another member of my family was going to buy from this company, and went to a competitor after hearing of my experience.