POOR CUSTOMER SERVICE, STORE HAS GONE DOWNHILL

Thinking I was a valued customer of over 20 years, I was proven wrong today. I have been a customer of this store since 2015 but longer with this Company. Have always had my payments on auto pay. Started receiving phone calls over the last week. Returned called and was informed I owed a remaining balance. When questioned why when I'm on auto pay, the response was due to a system error because my remaining balance was lower than my usual monthly payment. Understood that, and gave the authorization to for them to process the remaining balance that should have been auto payed a month prior. This morning while at a formal function, I received yet another phone call. I stepped out and answered. While speaking with Tracey, she stated she was calling about the remaining balance. I explained that I had already authorized for the payment to be taken out. She informed me of yet another system error that deleted all that information out of their system. I informed Tracey that I was at a function and would call her back afterwards to give her the information. This is when Tracey begins to speak to me in a different tone informing me of late fees and ect.. like I am a delinquent. I really became disturbed. Instead of handling it over the phone, I went into the store thinking I would have a better experience. But no, I then met their guard witch, Kelley. While speaking with Tracey, Kelley rolls her chair out of her office to interject her two cents, not once addressing me a as a customer. Honestly, it seemed like a street scene for her. Only after asking another associate for Stacey, whom I dealt with for years, the store manager appears. Sad to say that Stacey is no longer with the store, but I instantly felt why they are in the demised state. Kelley, just because I'm an African American female, I still have value. I am educated and without knowing any of this, should have been treated like a valued customer. Farmers, I know this is not the first complaint on this crew. There is a big need for customer service training. I thi