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Please don’t buy from this company

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
None

Posted by Christyn from Englewood, CO on June 29, 2020

If you care about disabled combat veterans, please do not purchase from this company because they don’t care. We purchased a platform bed and mattress in December, platform broke in April. Since then I have emailed and sat in chat cues on a weekly basis finding out when a replacement would come, I have been promised shipping next week for 7 weeks. I need to get my man off the floor, so I began asking for a full refund since they are not able to fulfill. Sadly I have been denied each time. After 8 weeks I finally had a rep agree to cancel the replacement and issue a refund only to find out a week later (after waiting another 2 hours on chat) that they cancelled the replacement but wouldn’t issue a refund. This company is dishonest and should not receive support from anyone. Support vets not companies.


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