Goodbed Reviews
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Very disappointed that Parker/Quincy only had “1” mattress and couldn’t exchange the one we purchased which had frays throughout it. Salesperson gave us 3 options, drive to Lone tree store and get new one (No, not an option), 2 schedule time to receive exchange(which we did reluctantly, but we need mattress as we have company) or get full refund (not to mention we paid cash!!) so here we sitting with a frayed mattress and have to wait until 9/8 to get new mattress exchanged. Not to mention we did our own pick up, brought mattress back to Parker store only to bring it back with us to wait until 9/8 for exchange. It’s not easy to lift, place, Re-lift and Re-do the back and forth cash and carry mattress due to no control of ours!!! We will be in contact again if new mattress is unacceptable!
Mr and Mrs Nunley
Comments (1)
Official Response
Hello, Thank you for sharing your review, and we’re very sorry to hear that you’re frustrated with your mattress experience. We’d like to discuss your exchange with you. If you could please visit our website and click the Customer Service link at the top right, someone will be able to reach out to you. Or you may call us at 1-866-372-4642. Please include that you were contacted via your GoodBed review. We look forward to hearing from you. Sincerely, Jennifer B. Furniture Row Digital Community Coordinator