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Avoid this place at all costs

  • Selection: Good
  • Expertise: Poor
  • Service: Poor
Cons:
Customer Service
Customer Service
Delivery Speed

Posted by Branden S from Pennsboro, WV on May 6, 2021

If you need furniture dont buy from Belpre Furniture Galleries they treated us like we weren't important to them and took 1 whole month and a week to deliver a mattress and box spring and when we would call them to ask what is going on they said they couldnt get the box spring in and they said they would calls us on a certain day a few times and never did it. We had to call them to get updates on what was taking soo long because we needed that mattress badly. Not only that but they showed us that they could care less if we were customers or not because we told them we weren't happy with their service and that we would no longer be a customer there after this and they never even bothered to offer getting us a manager or even trying to make things right with us they acted like they didn't even care what soo ever. Lastly a week and a month later they call saying the mattress was scheduled to be delivered on Friday and we told them several times in previous calls that the mattress and box spring had to be delivered past 1pm on fridays because there was nobody available to help because im in college till about 1pm. So they called today and told us they would be here tomorrow at somewhere between 9am and 11am. Despite us telling them multiple times we had to have it delivered later past 1pm and they told us we would have to pay to have it delivered some other time because they couldn't deliver it that late. And it could be another week or even a month before they would be out again because they only deliver when there is 2-3 other delivery's in our area. The worst part about this whole thing was the customer services attitude towards us they were very rude and not honest. This probably explains why this company has such bad reviews on the better business bureau site and on google reviews as well as the Facebook reviews. Overall i would just avoid this place as much as possible. Purchase stuff from them only if its your last resort so you dont have to go through all this hassle with them like we did.


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