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Mattress 101
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Do I hear 3 weeks? Do I hear 5? 8?

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Cons:
Poor post sale customer service
Customer Service
Delivery Speed

Posted by John from Everett, WA on July 29, 2022

Store was fine. Staff is very 'hands off'. I prefer that personally but if you want someone to walk through with you this is not the place. Sale was made (let's be honest we weren't going home that day without the item and I did not want to walk around yet another furniture store. So they lucked out). We were told 3 weeks but sometimes it can be as much as 5. I thought that seemed like a lot but ok, then get the paperwork and it says 8 on it. Well, it's been 2 months and every week we get a brand new excuse as to why it's not being delivered this week. So at least they're staying original. I'm almost wondering if someone forgot to place our order and they're trying to cover their ass now. I probably wont believe them no matter what they say now. If it goes on much loger we may have to get our bank involved.


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