HORRIBLE CUSTOMER SERVICE

DO NOT PURCHASE FROM THIS STORE EVER!!
I HAVE MADE SEVERAL COMPLAINTS EVEN TO BBB AND STILL I HAVE NO RECEIVED ALL OF MY MERCHANDISE.

HERE IS MY FIRST COMPLAINT MADE ON 7/16
I went in the Manassas Virginia store to order my furniture on June 6th. I told the sales associate that I moved on June 26th, I expressed how important it was to receive my furniture by then. I was promised that week or the following. I told them I would pick up my items myself so that I would not be charged the $199 delivery fee. You have to call them they do not call you when the furniture arrives. I called June 21st and was told I can go to Fredericksburg (the distribution center) and get two chairs from my table I ordered but that everything else had not arrived yet. I kept calling every other day to see when I can drive down there to pick up all the items, eventually I am told by July 15th it would all arrive. I called on July 10th and was told the sofa and dining room table were available but not the love seat. I went and picked up those items. Here it is July 16th and someone finally answered at the store and now I am being told there is a problem with the upholstery on the love seat and it will not be available until the end of July or first week of August. I am very dissatisfied with the lack of care from this company. Had I taken the time to read the reviews I would have never given this company a dime of my hard earned money. I went through the hassle of making the decision to pick up my own items so that I would guarantee to receive them in a timely manner only to still go through the hassle of still not having any furniture a month after I have moved in.

THIS IS MY NEW ONE TODAY, STILL I HAVE NOT GOTTEN ANYWHERE
August 12th I was told my furniture would be delivered on August 14th. I called again on the 14th only to be told my furniture will no be delivered today to me it is only finally arriving the distribution center and that I will receive a call to schedule a delivery date. Today August 17th I call the customer service