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Mattress 101
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This company should go out of business

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Cons:
It's a bait and switch store and should be closed
Customer Service
Transparency

Posted by Marc from Arvada, CO on February 1, 2021

Here's an example of a company that should go out of business. Not a single piece of furniture in the store is in stock and you're looking at a minimum of 4 weeks (up to 2 months) for receiving the items. This is a prime example of bait and switch. Take it one step further.. after receiving the furniture and you need to deal with warranty issues - good luck. No one form the store can contact the warrant department and they have no email system either. The wait time is over an hour long (when they quote 10 minutes) and the "call back feature" doesn't work as no one calls back. If you purchase from AWF buyer beware - they have 0 desire to help you once you've purchased and they are selling items that aren't even available. Good luck.


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