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Rooms To Go

What Shoppers Are Saying Rooms To Go

You are currently viewing the Rooms To Go reviews page.
Be sure to visit the Rooms To Go profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Rooms To Go

Praise

People who are happy with Rooms To Go frequently praise Customer Service and Professionalism.

  • Service
    92%

    Customer Service
    Professionalism

Complaints

People who are unhappy with Rooms To Go frequently complain about Service.

  • Service
    89%

Most helpful positive review

Esteban Hernandez best ever

Esteban was very kind, patient, smart, AND funny!! He helped us find exactly what we needed and was able to communicate in spanish and english. Read more

Anastassia from Atlanta, GA

Most helpful negative review

Tell you what you want to hear, to sale you. can't deliver.

I have received. five different brands of mattresses at a high price and all was of very poor quality. still have a problem with manager taking the last mattress back; it was delivered damaged to me. I called the company and reported the problem and ask … Read more

Bobbie from Dallas, TX


Do you have something to say about Rooms To Go? Write a Review!

Ratings Breakdown Rooms To Go Reviews

Summary % Praising % Complaining
Service

55%
Customer Service, Professionalism
36%
Selection

0%
14%
Expertise

18%
5%
Other Features

0%
0%

Reviews Rooms To Go

Do you have a Rooms To Go mattress? Write a Review!

Rooms To Go Reviews
Ratings
Ratings

(based on 51 ratings + 21 reviews)

  • 5 stars
    (12)
  • 3 stars
    (1)
  • 1 star  
    (9)
Recommendations
Recommendations 32 of 51 ratings would recommend Rooms To Go to a friend

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Professionalism
Cons:
None

by Anastassia from Atlanta, GA on Mar 24, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Good
Pros:
Customer Service
Professionalism
Cons:
None

by Yanisleydis from Miami, FL on Feb 25, 2025


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by George F from Miami, FL on Sep 16, 2024


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None

by Teocca T from Orlando, FL on Jun 30, 2024


  • Selection: Very poor
  • Expertise: Fair
  • Service: Poor
Pros:
None
Cons:
Issue Resolution
Price
Product Quality

by Bobbie from Dallas, TX on Apr 20, 2024


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Marta from Hollywood, FL on Apr 19, 2024


  • Selection: Good
  • Expertise: Excellent
Pros:
Expertise
Shopping Efficiency
Cons:
None

by Tracy from Winston Salem, NC on Mar 27, 2024


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Professionalism
Sales Pressure
Cons:
None

by Ashley from Madisonville, LA on Nov 25, 2023


  • Selection: Excellent
  • Expertise: Good
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Ann from Nashua, NH on Sep 25, 2022


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Return Policy
Transparency

by Dylan from Friendswood, TX on Jul 12, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

by Jamie from Edgemoor, SC on Jun 25, 2022


  • Selection: Good
  • Expertise: Good
Pros:
Customer Service
Cons:
None

by Don from Myrtle Beach, SC on Jun 1, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Professionalism
Cons:
None

by Jim W from Gardendale, AL on Mar 23, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None

by Destiney from Winston Salem, NC on Jan 15, 2022


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None

by John from Tallahassee, FL on Jul 18, 2019


  • Selection: Very poor
  • Expertise: Good
  • Service: Fair
Pros:
None
Cons:
Return Policy

by Betty from Houston, TX on Feb 14, 2018


  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Delivery Speed

by Clay from Houston, TX on Jan 5, 2018


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Transparency

by Davie s from Hampton, GA on Nov 20, 2017


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Quality

by Gerry from Fort Myers, FL on Aug 3, 2017


  • Selection: Very poor
  • Expertise: Fair
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Product Quality

by Jenny from Frisco, TX on Jul 29, 2016


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service
Issue Resolution
Product Consistency

by Jonathan M from San Antonio, TX on Aug 24, 2011


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Information
Professionalism
Responsiveness

by Joyce A from Largo, FL on Jul 31, 2010