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Mattress World Northwest

What Shoppers Are Saying Mattress World Northwest

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Top Praise & Complaints Mattress World Northwest

Praise

People who are happy with Mattress World Northwest frequently praise Service and Expertise.

  • Service
    70%

    Professionalism

  • Expertise
    50%

Complaints

Most helpful positive review

My new nick name will be sleepy head!

Seriously, John was very accommodating and related to my comfort needs as well as my budget. There was no pressure and John walked all over the store, to get me all possible options, for just the right pillow. Read more

Jerry from Lebanon, OR

Most helpful negative review

Got a lemon and they won’t take it back

I went to @mattressworldnorthwest on south Commercial to buy a mattress. I made it super clear to the sales lady that I needed a soft mattress and that "soft" was my top priority. I splurged and bought a $2400 @serta that was very soft. When the mattress… Read more

Sarah from Salem, OR


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Ratings Breakdown Mattress World Northwest Reviews

Summary % Praising % Complaining
Service

64%
Professionalism
9%
Selection

18%
0%
Expertise

45%
0%
Other Features

0%
0%

Reviews Mattress World Northwest

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Mattress World Northwest Reviews
Ratings
Ratings

(based on 11 ratings + 11 reviews)

  • 5 stars
    (8)
  • 3 stars
    (2)
  • 1 star  
    (1)
Recommendations
Recommendations 10 of 11 ratings would recommend Mattress World Northwest to a friend

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Recommendations
Sales Pressure
Cons:
None

by Jerry from Lebanon, OR on Oct 28, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Cons:
None


  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Issue Resolution
Product Consistency
Return Policy

by Sarah from Salem, OR on Mar 6, 2022


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None


  • Selection: Good
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Melanie from Portland, OR on Jan 4, 2021


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Expertise
Professionalism
Cons:
None

by Jason from Hillsboro, OR on Dec 27, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Tisha from Estacada, OR on Mar 7, 2019


  • Selection: Good
  • Expertise: Excellent
Pros:
Customer Service
Cons:
Price

by Amy from Sublimity, OR on Feb 23, 2019


  • Selection: Good
  • Expertise: Good
Pros:
Price
Product Selection
Cons:
None

by Stevie from Portland, OR on Nov 25, 2018


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Selection
Shopping Efficiency
Cons:
None

by Arden from Boring, OR on Oct 9, 2018


  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Price
Professionalism
Cons:
None

by Lisa from Portland, OR on May 30, 2017

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