Serta Vera Wang
Mattress Ratings & Reviews

Serta Vera Wang logo
91/100
Excellent
Back Support
65
Pressure Relief
64
Sleep Quality
76
Stays "Cool"
70
Value
50
Warranty Service
48
Average Lifespan
10 Years
Back Support
65
Pressure Relief
64
Sleep Quality
76
Stays "Cool"
70
Value
50
Warranty Service
48
Average Lifespan
10 Years
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2,646 total ratings, 34 with reviews
Male
Tanya R
Review left on Mar 22, 2013

Best mattress i have ever had

This mattress was purchased after i had been struggling with years of back pain. i purchased the memory foam version of this and started noticing a difference with in the first 3 months. i feel like i am sleeping on a cloud! it also for some reason stopped me from rolling around so much in the middle of the night. after i had surgery and i was instructed to stay in bed for days i knew this was by far the best mattress i have ever had. in the past i couldnt stay in bed for more then a few hours but with the memory foam vera wang mattresss i found i could stay there all day and all night and not feel sore. ive had the best sleeps on this . BEST MATTRESS EVER! best sleeps, hugs my body perfectly, very comfortable. i have owned this mattreess for three years and no problems
This review is for Serta Vera Wang
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Male
Patricia DAntioch, IL
Review left on Jan 19, 2013

Stuck in the 3" Cave

Threee years ago I bought what I thought would be the best mattress for my back wrong. Two and on half years later the center of tghe matress caved in and when you stand it on its side to turn it all the insides fall to one side, turn it the other way the the same this happens. I contacted Serta they said that the mattress was definately "defective" and we don't make those any more because we have had so many problems, but can't help me because I can't find my original receipt. I know I will be searching thru all boxes for that receipt. Because this single mother of three has to have a decent bed to sleep on so I don't wake up in pain. I have to work. But if I don't find that receipt Serta will be leaving me out in the cold.
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Male
Steve HRochester, NY
Review left on Dec 30, 2012

Suffered Long Enough

My wife was tired of this mattress after 6 months when it started sagging), and I thought it just needed more break in time. Suffered through it but now the sagging is about 3" on each side. Time for another mattress. Going to Prana.
This review is for Serta Vera Wang
Official Response
Steve, We're sorry to hear about your experience. Have you been in contact with your retailer? If this is a situation where the mattress is defective, you can follow up on your warranty and exchange. We suggest contacting your retailer to have an inspector see the bed. - Serta Mattress
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Male
Jason FOmaha, NE
Review left on Oct 19, 2012

Wish I would have done more research!

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company in Omaha Nebraska to file a claim. When Robert (the owner of the store) came out to inspect the mattress he said that a stain on the mattress invalidates our warranty. He also yelled and screamed at me every time I talked to him. He had me so worked up that by the time I called Serta to talk to them about it, they were upset about my attitude. I guess they don't like to be yelled at either. The guy from Serta claims that they care if a customer is upset, but still insisted on hiding behind the warranty. We were never given a copy of the warranty. There was a piece of paper that said that the receipt and the tag on the mattress were our warranty. The only thing that refers us to any sort of warranty is a small code on the corner of the tag that says W9. That's it. There's no label that says warranty code or anything. There's certainly nothing that warned us to seek out a copy of the official warranty. The Serta guy said 'some' stores don't give you a copy because it's available online. Then shouldn't it say that on the receipt?! As far as I'm concerned, they lied and cheated their way to our money. I've seen numerous posts about this bed being bad in about the same amount of time. It seems that they never 'want' to honor their warranties. I read on a message board that they will look for a tiny little drool stain in order to not have to fix it. We'll never buy anything more than a standard mattress, and will make sure it has a cover on it immediately. Shame on you Serta, and shame on The Bedding Company in Omaha, Nebraska!
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Male
Mickie NNew Smyrna Beach, FL
Review left on Sep 15, 2012

Horrible Sag

Made my purchase on 4/26/09. This mattress was great for about 6 mo. it has been getting worse ever since. Sagging on both sides the mattress top is also separating causing it to wrinkle , and I wake up with a back ache 1/2 way through the night.. I hope the store will stand behind there product and let me exchange it. If not I will never buy another Serta.
This review is for Serta Vera Wang
Official Response
Hi Mickie - Please contact us (https://www.serta.com/contact/) for assistance.
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Male
Katharine JWashington, NC
Review left on Jun 10, 2012

The single most horrible mattress ever made.

I bought this king sized mattress set originally in spring of 2007. It felt *great* in the showroom, and took a lot to convince me- as it was the most expensive one there. I believe in 'you get what you pay for', so I ponied up the $1500.00. It took 2 years for me to wake up in pain enough times to call the furniture store I purchased it from and complain. He acted as if he was doing us a favor, because he said Serta required there to be a 6" sag or impression for it to be covered under warranty. The mattress is only 9-10 inches thick to begin with.... Funny, but I just took the tags off to get the model # for this review, and Serta states 1 1/2" sag or impression..... If that is the case, we should be getting a new mattress every 6 months to a year from Serta, for the duration of the warranty, because it is well over a 1 1/2' hole I am/have been sleeping in. This time it has been 3 years, and waking up is a nightmare, and requires pain medicine to make it stop. Vera should have stuck to designing clothes, and Serta should have made a better mattress- Perfect Sleeper? More like a torture chamber with sheets.. This one is horrible. I would not recommend it to someone I hated.
This review is for Serta Vera Wang
Official Response
Hello Katherine, We're sorry if no one has reached out to you and may have been a mistake on our part. Could you please resubmit your phone number (https://www.serta.com/contact/) so that I can have someone reach out to you directly.
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Male
Lou EWest New York, NJ
Review left on Apr 8, 2012

Looks A Lot Better Than It Lasts

Hopefully it won't be $1100 down the drain and Serta or 1-800-Mattress will honor their pro-rated 10 yr. guarantee. this bed is all style, no substance. Like the other reviewers said, sure felt great in the showroom, but absolutely no support after a few months. We wake up with back pain regularly, not feeling ANY bounceback when we hit the hard part under the soft sagging top. Would rate this ZERO stars, but we were both taken with the mattress top fabric design, the only thing going for this POS bed.
This review is for Serta Vera Wang

Male

Side Sleeper

150-200 lbs

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Female
Betty HRobertsdale, AL
Review left on Sep 3, 2011

BIG SINKER!!

I purchased what I was told was the top of the line Serta memory foam mattress. I had wanted to purchase the Tempur Pedic mattress, but was told that this mattress was much better. I paid over $1500 for this mattress and was given a 90-day comfort guarantee. After 3 nights of sleeping on this mattress my back was killing me. I went back to the store to complain, but was told that nothing could be done for at least 45 days. The salesman told me that my back hurt because I was not used to sleeping on memory foam. I returned to the store several times after that, but was always told to come back and after 45 days and they would exchange the mattress. When I returned to the store after the 45 days, the original salesman had been fired and I was told that there was nothing that they could do for me. I got rid of the mattress and when I took it off the bed all the insides dropped to the bottom of the mattress. The foam had just disintegrated. Now I am just out the $1559 I paid and I had to purcahse another mattress.
This review is for Serta Vera Wang Serenity

Female

Side Sleeper

0
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Female
Mary SErath, LA
Review left on Jun 10, 2011

Truely a "Dream Maker"

The best bed in the whole wide world !! It's in the "perfect" category. I fall asleep within minutes, stay asleep all night, and wake rested. No aches, no pains. So much back support, you feel your back relax and tension disapears... I actually thank God for my bed each night.
This review is for Serta Vera Wang Serene Grace Latex Plush

Female

Side Sleeper

0
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Male
Mike BCottage Hills, IL
Review left on Nov 18, 2010

Don't waste your money!

This is the worst mattress ever. It was comfortable for about 3-4 months, then it started developing a rut in the middle. I am a single guy and the only one who sleeps on this mattress. It kills my back now. I have had to sleep in my spare room on a no-name mattress that is much better, even after a year.
This review is for Serta Vera Wang

Male

Back Sleeper

200-250 lbs

0
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