A Sinking Ship on both sides and a upwelling of a hill
This mattress did not hold up to it's expectation as noted by seller ...A very poorly made bed for the money spent, not worth a dime of it!!! A BIG RIP OFF TO CONSUMERS, NEED TO E TAKEN OFF THE MARKET!!!!!
The Vera Wang mattress has been great! The only problem I’ve had is sleeping hot, but can’t say that’s due to the mattress since I’ve gone through menopause, but it hasn’t helped any. The comfort is fantastic and with two overweight adults sleeping on it it’s held up wonderfully.
This review is for Serta Vera Wang Specialty
Owned for: 10 years
Condition: Completely worn
45 - 54 years old
Female
Side Sleeper
150-200 lbs
Prefers Medium Feel
Airborne Allergies, Back Pain (lower / middle), Hip Pain, Plus Size, Sleeping Hot
Serta Vera Wang mattress can feel springs bottom out on
This Vera Wang mattress about four years old was not right from the start. I would have not kept this mattress if it were not for I had already did one comfort exchange. I can feel myself bottom out feeling the firmness of the springs in the mattress. The mattress is said to be semi plush, is a tight top mattress but sleep on it just in the first month could feel my hips against something hard in which that is why I suggested I was bottoming out. I am not a heavy person so that is not the reason for this hard bottom out feeling. Hip pain got worse and ended up trying multiple foam toppers to make up for this awful Serta Vera Wang mattress set. Vera Wang I believe is only the appearance and fabric used you see on the outside of the mattress and none other than that.
We absolutely loved this king - sized mattress for 5 years but it started sagging - it would take extra effort to roll out of the indentations in the morning as we both woke up with aching backs. We could also feel the difference when one of us would sleep in the middle that was not worn down. We paid the required $35 for inspection & were told it wasn't bad enough to qualify for any compensation in the supposed 25 year warranty. We will never buy another Serta product.
I purchased the Vera wang serta with the think pillow top in August of 2007. It sat unused for a year and the 1st night my ex and I slept in it I thought it was amazing. Then we got up. There was a whole body indentation in the bed where he slept. He's not a big guy. Within 2 months of me sleeping in it I had to alternate which side I slept on as it was already sagging. Since then I've maybe slept in the bed 3 night a week, opting instead to sleep in the guest room on an inexpensive and more comfortable mattress. After 2 years I tried calling the store I bought it at but they were out of business. The sagging is beyond painful. I have to get up multiple times a night to stretch out the kinks in my back. I will never purchase a serta ever again. I would love for someone to inspect it but I've never been able to get assistance. I understand products fail, but customer service shouldn't.
This review is for Serta Vera Wang
Owned for: More than 3 months
Condition: Completely worn
25 - 34 years old
Female
Side Sleeper
100-150 lbs
Prefers Somewhat Harder Feel
Official Response
Hi Evelyn - we're sorry to hear you're not enjoying your mattress and want to assure you that customer service is a top priority for us. If the store where you purchased your mattress has closed, please call our dedicated customer service team at 1-888-557-3782 for warranty service. Thanks!
If you love migraine and back pain buy this mattress!
After owning this product for a number of years, I had to take pain pills daily due to the constant pain in neck, back, head, and jaw (yes jaw!). I wake up repeatedly to numbness in the shoulder and arms. There are no support at all. Try to buy memory foam topper and new pillows to adjust the comfort and minimize pain but I realize that it doesn't replace support. I got fed up so I tossed the mattress and bought a different brand and finally I have no pain upon waking up. I forgot to mention this mattress sags over time and motion transfer is problematic. I'm so glad to be rid of it!
Kills my back, numbs my arms, husband won;t sleep on it
I had a 2004 Perfect Sleeper, decided I wanted a foam mattress, so bought a Vera Wang Perfect Sleeper that salesperson said was a foam mattress. After a few months, I noticed I had a "HOLE" where I was sleeping, I tossed and turned so much that my husband moved to the other room. I then slept on HIS side, and then developed a HOLE there, moved to middle but felt a hard ridge all the way down, called dealer, she said it was too late to return it and suggested I put PLYWOOD on bottom under the box springs! I tried this, and it did not work. Called the dealer, they said don't lie on it for 10 hours, then measure to see how much it sags...I told her almost 2 inches...she said the warranty won't replace it unless it is 4 or more. I then put the plywood under mattress, it did not help, I sleep across the top where pillows go for a couple nights, then across the bottom for a couple nights, then on one side and then the other, sometimes I lie across the bed...I am so disappointed in this bed. I want a new bed, and I want my husband back in my bed! Guess I should measure again and try again, the bed looks great, always covered by a cover...but beauty is only skin deep!
