BIG SINKER!!

I purchased what I was told was the top of the line Serta memory foam mattress. I had wanted to purchase the Tempur Pedic mattress, but was told that this mattress was much better. I paid over $1500 for this mattress and was given a 90-day comfort guarantee. After 3 nights of sleeping on this mattress my back was killing me. I went back to the store to complain, but was told that nothing could be done for at least 45 days. The salesman told me that my back hurt because I was not used to sleeping on memory foam. I returned to the store several times after that, but was always told to come back and after 45 days and they would exchange the mattress. When I returned to the store after the 45 days, the original salesman had been fired and I was told that there was nothing that they could do for me. I got rid of the mattress and when I took it off the bed all the insides dropped to the bottom of the mattress. The foam had just disintegrated. Now I am just out the $1559 I paid and I had to purcahse another mattress.

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Pros:
  • Appearance
User also said: The mattress looks good.
Cons:
  • Product Quality
  • Retailer Service
  • Overall Support
User also said: The Mattress sinks when you lay on it. Gives no support at all.
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Not Rated

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Very poor Value

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated