Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

85/100

Very Good

Based on 14k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

Shop this Brand

on serta.com

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Take the

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Write a review of this product

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14k total ratings, 163 with reviews

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EricDallas, GA

Review left on Dec 24, 2018

Don't buy this bed unless you like sleeping in a canoe

We've now had this mattress for just over a year and have been significantly disappointed. Specifically, this mattress gives sleeping 'in' bed and 'climbing' out of bed a new meaning. Less than 2 months into owning the mattress, we found that we would wake up in what literally felt like a canoe as we would sink far into the mattress while sleeping. This has led to a lot of sleeplessness and occasional back aches and needing to literally climb up hill to get out of the bed in the morning. Our retailer did send a technician out to look at the situation and he was able to make some adjustments that provided some degree of temporary relief, but 2 months later the mattress has returned to it's prior poor performance. Neither of us are large people, so this is not a weight issue. We believe it's a design fault and will have to seriously think about buying a Serta again.

This review is for Serta iComfort Hybrid HB300Q Cushion Firm

Owned for: 1 year

Condition: Like new

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Allergies, Sleeping Hot

See full review

BrendaRoseville, CA

Review left on Dec 14, 2018

NOT WORTH THE MONEY NEVER AGAIN SERTA

after two years, this mattress is completely gone, one person sleeping on it and it like your sleeping in a whole. SERTA does not honor their warranty don't buy

This review is for Serta iComfort Directions Epic

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

Allergies, Arthritis, Neck Pain, Sleeping Hot

See full review

GailBallwin, MO

Review left on Dec 5, 2018

i comfort not comfortable

sleeping on the floor would be more comfortable than this matress

This review is for Serta iComfort (Pre-2017)

Owned for: 1-3 months

Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Sleep Apnea

See full review

MelindaCovington, LA

Review left on Nov 4, 2018

It’s like sleeping on an angle trying not to slide down i...

It’s like sleeping on an angle trying not to slide down into a bowl which is impossible to do. Wake up with back pain. They do not stand behind their warranty. Have been dealing with them for two years now. Will never buy a Serta or any other mattresses they make again !!!!

This review is for Serta iComfort (Pre-2017)

Owned for: 2 years

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Restricted Mobility, Fibromyalgia, Hip Pain, Neck Pain, Osteoporosis, Plus Size, Restless Leg, Scoliosis, Sleep Apnea, Sleeping Hot, Spinal Stenosis, Spondylolisthesis

See full review

ElizabethMilwaukee, WI

Review left on Nov 3, 2018

Second mattress; same poor quality

Purchased an Applause II Firm queen and within 2 months the mattress was sagging and mushy. I turned it around and tried it and it still sagged anywhere in between the edges. Serta rep came to my home to check sag and indeed it was over what the expected sag for a mattress of this age. It was swapped out for an identical model and it began to sag just like the original one. Now looking to see if there is any warranty left on this mattress. I wake up during the night with an aching back, knees, hips, and shoulders. Just not right for the amount of money and age of the mattress.

This review is for Serta iComfort Hybrid Applause II Firm

Owned for: 2 years

Condition: Moderately worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Arthritis, Back Pain, Hip Pain, Neck Pain

See full review+ 1 comment

AmandaManteca, CA

Review left on Nov 2, 2018

Horrible mattress

The mattress was great for the first year. The memory foam is now lumpy with dents. Only area I can sleep without waking up with neck and back pain is in the middle. I've been forced to sleep on an air mattress- it's that bad. Will be dealing with the warranty this weekend.

This review is for Serta iComfort Prodigy Everfeel

Owned for: 4 years

Condition: Slightly worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

See full review

Timothy WBeverly Hills, CA

Review left on Oct 25, 2018

Sags in the middle . Makes back sore.

Expected a ten year mattress. At 10 months it sags so far i can sleep for back pain

This review is for Serta iComfort Eco Peacefulness Plush

Owned for: 6-12 months

Condition: Like new

55 - 64 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium Feel

See full review

SallyWilmington, NC

Review left on Oct 19, 2018

Harder than the showroom bed

Right away I noticed a huge difference in the bed they delivered and the one I tried in the showroom. After confirming it was the same model and the one I ordered and tried, I was told there is a break-in period. So I accepted that and learned to live with it. Started having back pain and only in the a.m. Had to get out of bed the moment I woke up because it hurt so bad. Went to a chiropractor thinking maybe I didn't something to it. It didn't help. Stayed with an aunt for several weeks and noticed my back didn't hurt. Called where I bought the bed and, even though its been longer than the 120 days, they offered an exchange. There are two troughs on each side, even though we rotate the bed every 1-2 months. We are not large people. The bed is 9 months old and I noticed the indents several months ago.

This review is for Serta iComfort Hybrid Applause II Plush

Owned for: 6-12 months

Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

HamiltonFair Play, SC

Review left on Oct 1, 2018

Bed has developed indentations over the 6 years

Mattress has a 10 yr warranty. We will be contacting Serta to see what if anything they are willing to do for us. It's gotten to the point where we are NOT sleeping well and are backs are both hurting us. For the money we spent we are very disappointed w/the quality of this mattress. This is NOT a good value!

This review is for Serta iComfort (Pre-2017)

Owned for: 6 years

Condition: Very worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Medium Feel

Arthritis, Back Pain, Hip Pain, Neck Pain, Plus Size

See full review

WayneGreer, SC

Review left on Sep 20, 2018

Poor service

We bought this mattress because our sales person spoke so highly of it. It slept good for a few months. Then we began to have this roll off the side feeling. We have had the dealer look at it on 2 occasions with absolutely no follow up after they leave. Nothing has been done to help. We are now looking at the mattresses to buy. Very bad feeling toward the dealer as well as Serta.

This review is for Serta iComfort Prodigy III

Owned for: 3 years

Condition: Very worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

Back Pain, Hip Pain

See full review

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Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Don't buy this bed unless you like sleeping in a canoe

NOT WORTH THE MONEY NEVER AGAIN SERTA

i comfort not comfortable

It’s like sleeping on an angle trying not to slide down i...

Second mattress; same poor quality

Horrible mattress

Sags in the middle . Makes back sore.

Harder than the showroom bed

Bed has developed indentations over the 6 years

Poor service

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort (Pre-2017) Mattress Ratings & Reviews

Don't buy this bed unless you like sleeping in a canoe

NOT WORTH THE MONEY NEVER AGAIN SERTA

i comfort not comfortable

It’s like sleeping on an angle trying not to slide down i...

Second mattress; same poor quality

Horrible mattress

Sags in the middle . Makes back sore.

Harder than the showroom bed

Bed has developed indentations over the 6 years

Poor service

Serta iComfort (Pre-2017)
Mattress Ratings & Reviews