Harder than the showroom bed

Right away I noticed a huge difference in the bed they delivered and the one I tried in the showroom. After confirming it was the same model and the one I ordered and tried, I was told there is a break-in period. So I accepted that and learned to live with it. Started having back pain and only in the a.m. Had to get out of bed the moment I woke up because it hurt so bad. Went to a chiropractor thinking maybe I didn't something to it. It didn't help. Stayed with an aunt for several weeks and noticed my back didn't hurt. Called where I bought the bed and, even though its been longer than the 120 days, they offered an exchange. There are two troughs on each side, even though we rotate the bed every 1-2 months. We are not large people. The bed is 9 months old and I noticed the indents several months ago.

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  • Back Support
  • Initial Support
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Adjustable Air

Stays "Cool"

User rated this bed:
Fair "Coolness"


User rated this bed:
Very poor Value
Price paid (approximate):

Warranty Service

User rated this bed:
Good Warranty Service

Softness Level

User rated this bed:
Much too hard