The bed is literally falling apart. The foam "springs" have completely failed in an area over 1 foot by 1 foot and also completely failed at the edge. With even 2 pounds of force, the bed sinks in 3-5 inches. Support is a nightmare. First they just ignore you and don't respond. When I finally sent nasty emails they responded that they would replace the defective mattress but they would charge me $99 shipping for them to ship me a replacement even though that is NOT what their own warranty says.
This review is for Octaspring Classic DreamyBED
Owned for: 2 years
Condition: Completely worn
45 - 54 years old
Male
Side Sleeper
200-250 lbs
Prefers Harder Feel
Acid Reflux, Allergies, Back Pain, Sleep Apnea, Sleeping Hot
An expensive mattress that has proven to be disappointing
We purchased this mattress about two years ago. It was more expensive than other options but we heard about the "new technology" and the salesperson recommended it.
it seemed to be comfortable at forst but after a few months, it no longer seemed to support either of us and we started waking up "achey". Not sure why but I don't think tyhat the foam coild stand up well over time.
We would definately not recommend this bed - it is expensive and while it may feel good initially, it will very likely become softer and less supportive over time.
Under the quilted top, the foam has split from head to toe (4 foot long separation) about 20 inches from one edge. The bed has not been abused, and is 2 years old. We are waiting to hear from the place of purchase.
Had to return it and change to coil spring mattress
The Dormeo was recommended by the salesman to support my husband's weight and not sag when sit on edge of bed (it did live up to this) but also was supposed to be excellent for providing comfortable sleep for me with my arthritis in knees, hip, back and neck. It felt good to start with but things changed over time. My husband found he eventually couldnt gey comfortable and would move to the couch halfway through the night. While I did not have back pain sleeping on it, over the 60 day trial period my hips got more and more sore. Eventually it became clear it was the mattress and somehow when sleeping on my side the memory foam didn't spread my weight out and my hips were taking the greatest weight of my body. The memory foam adapted to me in a poor way. I rotated the bed toward the end just to try and start a new and get a bit of relief, with some success. Also the mattress doesn't feel "comfy" and it was hard for my husband to turn over as it has no spring to it. Feels too much like sleeping on a very thick camping foamie.
This review is for Octaspring
Owned for: 1-3 months
Condition: Like new
55 - 64 years old
Female
Side Sleeper
150-200 lbs
Prefers Softer Feel
Allergies, Arthritis, Back Pain, Restricted Mobility, Hip Pain, Neck Pain, Osteoporosis, Plus Size, Sleep Apnea, Sleeping Hot
We had to return our first Dormeo Octaspring after I spent over a year complaining that something was wrong with it & my hip constantly hurt. Customer Service from the company we bought it from told me to take off the cover - the mattress top was split in several places. This mattress was replaced with the DO 8600 & I can feel the foam 'springs' in many areas making for a lumpy sleep. The top foam layer is just too thin. The new mattress off gassed for a few weeks and has a mildew smell. I wish we stayed with our latex mattress.
We have tried about 5 beds over the last ten years (me 64,her 65) and this is hands down the best. Either Dormeo Octaspring 5600 or 6600. Have been on this bed for a year and a half and still love it. Both of us have had lower back and shoulder issues (me golf/swimming/hockey, her golf/yoga/pilates/swimming) and we love the combination of support and softness this mattress provides. No pressure points, but sufficiently firm to support. I generally wake up and roll out of bed with no lower back stiffness. LOVE THIS BED!!! Would absolutely by another, in fact would not consider anything else. After a year and a half, no degradation of support.
We loved the bed when we first got it but it has become much softer and less supportive over the 2 years we have owned it. We are thinking that we are gong to need to replace the mattress soon even though it is only two years old.
Disappointing!
I think we had a fluke. Concept and design are great.
My wife and I were looking for a good supportive mattress system and we're looking at a competitive brand when we were introduced to the Dormeo brand at a local mattress company. We both liked the concept, comfort, support and warranty of the model we purchased. Unfortunately, after only two weeks, my wife started to say she fealt like she was sleeping in a hole. We continued for another two weeks before making a comment to our sales person, who told us it might be our body's' getting used to it. So we continued a time longer then went back with the same complaint. We then contacted the company's customer service department who sent out a service representative. He discovered two separation holes in the top layer foam that caused large sink holes in our mattress. The company quite readily issued a full price credit to the store from which we purchased it. Needless to say we are using the credit to purchase another brand. Not too pleased with the brand, but extremely pleased with the company from whom we made our purchase.
