DO NOT even think about getting one of these beds. We got our bed Jan. 2013 and the trial time was near and my husband said lets just try it a little more. And so a few months later I called to see why this bed was so hard and was told it needs to break in, ok well 11 months later it still never broke in. So I called the customer service AGAIN and they said all we can do is let warranty know and they will get back with you. HA HA. What a JOKE so just kept calling back and I did get a lady who said maybe it is not right side up so to unzip it and let her know what it looked like, WELL we see the "springs" are all the same color, she said I have never had that happen and would contact warranty, well 6 or 7 calls back and over a month and later still NO results from warranty. So after another call telling them to arrange for a pick up b/c I want this out of my house and letting them know I called my CC company I get a call from "warranty" so all she can do is get back with later, I did though get a number to call her so a week later when I did call her and she was still looking into it.(WTF) So a week later when I called again the number is disconnected. This bed and it's service is a BIG jOKE . I am in the process of Gatling to the BBB and the Attorney General BEWARE of this bed.
Dormeo does not stand behind its product, and they don't care about their customers.
My husband and I purchased an Octaspring in April of 2013.
Just after the 90-day warranty ran out, my husband and I started waking up with backaches. Thanks, Murphy's Law!
We went back to Sit 'n Sleep, where we purchased it and they told us we needed to schedule a mattress inspection. We did. When the inspector - from a third-party company - came out, even HE was surprised at the visible wear in a 3.5-month-old mattress. He suggested we turn the mattress, head-to-foot. I informed him that we had just a week prior. He said he'd never seen wear this significant. Please note that I weigh 150 pounds, and my husband weighs 170, so we aren't large people.
We had a Tempur-Pedic for 13 years before it wore out, and it never showed any visual signs of wear.
One business day after the mattress inspection, I called Sit 'n Sleep for a determination. I was told that Dormeo had denied our request for replacement. This is not good. My husband and I are not getting decent sleep, and we are owners of a very successful, if not stressful, business. Good sleep is essential to us!
So, I had to go buy a new mattress, which will be delivered today, August 15, 2013. It is a traditional spring mattress; you know, proven technology. Meanwhile, I'm still paying off the Octaspring (I had to finance it because our mattress, fridge, garage door and garbage disposal all went out at the same time our main line backed up in April - happy birthday to me!).
I plan to sue. I've never sued anyone, but I am angry!!!
I will post photos soon and link them in a reply to this posting (if applicable) so you can all see for yourselves. Also, you may see similar postings from me on other websites. I want to get the word out about how terrible Dormeo treats its customers.
Good luck on the mattress search, just don't get sucked into this "innovative technology."
This review is for Octaspring 5500
Owned for: More than 3 months
Condition: Completely worn
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Harder Feel
Official Response
Hi, Olivia Rodriguez from Dormeo Octaspring headquarters again :) I want to ensure everyone that we as a company take all complaints and inquires very seriously. We try our utmost to resolve any issues we learn about. We also like to be very informative about our products to ensure we match the right one to our customers' needs. If ever in doubt or you have any questions, I can be reached directly at (855) 436-7636, attention Oliva Rodriguez I would be more than happy to help with any issues, concerns, or questions.
