Caved in and the manufacturer sent someone out to check it. They actually fluffed up the mattress and bounced it up and down to get it to be more full before they measured it. It have caved in 3/4 inches lowerer than the rest of the mattress after the fluffing and they said it was not defective. I fall into a hole every night and can't sleep. Never had back problems and now I do. Last mattress we had for over 10 years. No problems just wanted to from queen to king. :-( Bought it at Macy's. Don't recommend them either.
This review is for Serta Perfect Sleeper Graceful Haven Firm Pillowtop
Too expensive for what is offered. Not true to size, smaller by more than 2inches. Initially I bought the most expensive 'queen' size mattress in the store with the adjustable base. I noticed that it was smaller than a queen but bigger than a full. I went to the store and the return process went smoothly. I purchased the king instead of a queen this time. Second mattress was STILL smaller than a king, but bigger than a queen. I am not satisfied at all. I got the next lower grade quality because I was not impressed with the expensive one. Still not impressed. I have a five bedroom home, so I own another king and queen beds; I compared sizes. The JCP mattresses are smaller than my existing mattresses. The staff at the store thought I was nuts, but I invite anyone to check out my claim and see the difference in size. The fitted sheets are loose. I kept the king because I'm not going to keep at this, I just wanted a new adjustable bed. I am not happy with my purchase. Please measure the mattress you purchase and you'll see what I mean. My two separate purchases, queen and king, can't be wrong. The mattresses are not worth the price and they feel like my old mattress. I can deal with getting used to a new bed, but seeing the mattress smaller than what I already have in another room, makes me feel like I didn't make a wise purchase. My money was not well spent. Buyer beware.
After less than 2 years this mattress lost it's support
We filed a claim with the retailer where we purchased the mattress and showed the two hollows that my husband and I were sleeping in with the island bump in the middle. Claim was denied. Very dissatisfied with this mattress and the non-existent customer service-
This review is for Serta Perfect Day iSeries Applause II Plush
Body Impressions are major - but the warranty only covers mattresses with more than 1 1/2" impression when not in the bed. Ours is at 3/4", and may never reach that limit. There is a significant hump in the centre, which I've had to resort to sleeping on, since the sag on my side of the bed causes hip pain. We've rotated the mattress 90 degrees every few months, but the sag exists on all sides, with the rise in the middle.
This review is for Serta iSeries (Pre-2021)
Owned for: 2 years
Condition: Moderately worn
55 - 64 years old
Female
Side Sleeper
150-200 lbs
Prefers Harder Feel
Acid Reflux, Restless Leg, Sleep Apnea, Sleeping Hot
We purchased thinking this was firm, the purchase was for our summer lakefront used on weekends. It started breaking down at 8 months the Brick had a warranty of 6 months.They told us that we would have to go to Serta.They wanted us to take photos and go through lots of hoops in hoping that we get discouraged.I sent an email to Serta no response
don't buy this product there is no warranty????? It will most likely go to
the dump, it will be 3 years old next Feb and maybe one year usage.Expensive year $2000.00
This review is for Serta iComfort Intellectual II Firm
This mattress is just ok. I dont think
It is worth the cost. I've been sleeping on it a month now. It definitely sleeps hot. I'm usually a cold sleeper but find myself waking up sweating. It's pretty responsive. I can roll over and find my sleeping dent goes away in about 5 seconds. My neck is killing me though. I'm pretty sure that's my pillows fault so I just ordered a new pillow to try. It's great with pressure point relief. I find it hard to get comfortable to fall asleep, but when I finally do I wake up pain free. It did have a very strong odor when I received it that still hasn't completely dissipated.
This review is for Serta iSeries Hybrid 300 Plush
Owned for: 1-3 months
Condition: Like new
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Softer Feel
Arthritis, Back Pain, Hip Pain, Neck Pain, Sleeping Hot
The pillowtop is deceiving. Feels soft and squishy at first but its like sleeping on concrete. Caused severe back pain. Worst mattress I ever slept on! Trying to exchange it according to store policy. Don't buy it!
This review is for Serta
Owned for: Less than a year
Condition: Like new
Over 65 years old
Female
Side Sleeper
100-150 lbs
Prefers Softer Feel
Acid Reflux, Back Pain, Fibromyalgia, Hip Pain, Neck Pain, Osteoporosis, Scoliosis
Buy a hammock or this mattress...position is the same.
For the cost of this mattress I am extremely disappointed. I have had this for two years and have replaced it this weekend. Cannot flip and rotating does nothing. I end up feeling like I an in a hole in the center of the bed. The worse bed purchase I have ever made. Do not waste your money.
This review is for Serta iComfort Hybrid Recognition Plush
I was told this bed would NOT be hot, it's terribly hot. Holds body heat and causes me back and neck pain. Yes, you can change the mattress, ONCE, and that one you are stuck with. So I bought a $2000 mattress based on reputation and I have to live with it.... no matter how much discomfort it causes. Serta does NOT stand by their products and as you will see they no longer even have this model. Sad
