Poor service

We bought this mattress because our sales person spoke so highly of it. It slept good for a few months. Then we began to have this roll off the side feeling. We have had the dealer look at it on 2 occasions with absolutely no follow up after they leave. Nothing has been done to help. We are now looking at the mattresses to buy. Very bad feeling toward the dealer as well as Serta.

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Pros:
  • Initial Comfort
Cons:
  • Edge Support
  • Retailer Service
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Good Pressure Relief

Sleep Quality

User rated this bed:
Slightly better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Poor Value
Price paid (approximate):
$2,000

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft