iSleep
Mattress Ratings & Reviews

I am very sorry that we were not able to help Kari and her husband. They were polite and showed patience and obviously were in need of a better bed. The doctor working with them has helped many people in their area to sleep better, but this one did not work out. To make this easier for Kari and her husband try the bed we agreed to a $500. initial payment. When the order was taken, Kari said she did not need a metal frame, but when the bed arrived, her husband called to say they needed one. We put an order in to rush a frame to them. Then Kari called to say there was no need because they were sending the bed back. So, we cancelled the frame order. After talking with Kari's husband, he agreed to try different foam in the bed to achieve the feel they each wanted. This is part of our 100 night trial period, we can adjust components in the bed and almost always achieve the comfort that the customer is looking for. Before the foam could ship we received a call to cancel the foam because they were going to return the bed. Then we received a call from them angry that the foam had not shipped. At this point we all agreed that it would be best to return the bed for credit. They have kept the solid wood foundation to be used with their next bed and a three inch foam topper that they informed us that they had damaged and wanted to pay for. Contrary to our return policy we paid all shipping to our factory. So we did not bill them an additional $500. for shipping and for the foam topper.