Sleep Zone

Name: Showed and bought what I needed.
Item: SleepZone Mattress Center
Rating: 5
Author: Buddy s

What Shoppers Are Saying Sleep Zone

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Top Praise & Complaints Sleep Zone

Praise

People who are happy with Sleep Zone frequently praise Customer Service, Expertise and Selection.

Service
66%

Customer Service
Professionalism
Expertise
41%
Selection
16%

Product Selection

Complaints

Most helpful positive review

Chris and Steve were very helpful in explaining the diffe...

Chris and Steve were very helpful in explaining the different options for each brand of gueen size beds sold in this store. After visiting several different stores we returned today and with Steve’s help and good advice purchased a mattress. Thanks guys … Read more

—Frank H from Bluff City, TN

Do you have something to say about Sleep Zone? Write a Review!

Ratings Breakdown Sleep Zone Reviews

	% Praising	% Complaining
Service	66% Customer Service, Professionalism	3%
Selection	16% Product Selection	0%
Expertise	41%	0%
Other Features	3%	0%

Reviews Sleep Zone

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	Sleep Zone Reviews
Ratings
Ratings	(based on 53 ratings + 32 reviews) 5 stars (29) 4 stars (3)
Recommendations
Recommendations	53 of 53 ratings would recommend Sleep Zone to a friend

“Showed and bought what I needed.”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

None

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by Buddy s from Fall Branch, TN on Sep 4, 2020

“Chris and Steve were very helpful in explaining the diffe...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

None

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

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by Frank H from Bluff City, TN on Jul 23, 2020

“Finally Found The One”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Product Information
Professionalism

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by Paul from Kingsport, TN on Jun 2, 2020

Official Response

Paul,
Thank you for your very kind review. Your experience was everything we strive to accomplish with all of our customers. Sleep well.
Mark Matteau
Owner
The SleepZone mattress Centers

By Mark Matteau on June 10, 2020

“We feel that we gained the knowledge we needed to make an...”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by Steve from Rogersville, TN on Jan 17, 2020

“Tom's Cloud for Dreamers”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Expertise
Professionalism

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by Tom from Kingsport, TN on Oct 13, 2019

“From the time we walked in the door he made me feel impor...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Shopping Efficiency

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Ian M from Madisonville, TN on May 25, 2019

“great shopping experience”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Delivery Speed

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by greg from Kingsport, TN on Apr 21, 2019

“We finally bought a new mattress”

Selection: Good
Expertise: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Walter from Kingsport, TN on Apr 16, 2019

“The best mattress I have ever slept on”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Delivery Service
Delivery Speed

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by Allen O from Kingsport, TN on Apr 15, 2019

“Impressed with the construction of the mattress. Have no...”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Product Selection
Overall Value

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

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by Judith from Johnson City, TN on Mar 16, 2019

“Sleepless in Kingsport”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

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by Jesse from Kingsport, TN on Mar 9, 2019

“Today March 6th was the first time I had been to this sto...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Product Selection
Professionalism

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Cheryl from Coeburn, VA on Mar 6, 2019

“Erik Biorck”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Expertise

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Wayne from Rogersville, TN on Feb 1, 2019

“Sweet Dreams I hope”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Rodney from Erwin, TN on Jan 31, 2019

“Great store”

Selection: Excellent
Expertise: Good
Service: Good

Pros:

Customer Service

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Roberta from Johnson City, TN on Jan 13, 2019

“Roger”

Selection: Good
Expertise: Excellent
Service: Good

Pros:

Customer Service
Expertise

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Roger from Abingdon, VA on Dec 8, 2018

“Great Night Sleep”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Shopping Efficiency

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Tonya from Mountain City, TN on Nov 11, 2018

Official Response

Thank you Tonya for letting The SleepZone Mattress Centers serve you with your mattress need. We truly appreciate your business. Sleep Well.
Mark Matteau
Owner

By Mark Matteau on November 23, 2018

“We were going to look for mattress ONLY. We had promised ...”

Selection: Excellent
Expertise: Excellent
Service: Good

Pros:

Customer Service

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Mary from Gate City, VA on Sep 28, 2018

“The sales person Eric biorck was really helpful and very ...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Larry b from Jonesborough, TN on Jul 19, 2018

“Sweet Dreams!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Expertise

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Lee from Church Hill, TN on Jul 10, 2018

“Extras!”

Selection: Good
Expertise: Excellent

Pros:

None

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by William from Blountville, TN on Jun 9, 2018

“Love it sleeping like a baby”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Store Cleanliness

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

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by Patricia from Elizabethton, TN on Mar 18, 2018

“Our salesman, James Rogers, was very knowledgeable of all...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise
Shopping Efficiency

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Wynona from Kingsport, TN on Mar 14, 2018

“Warm service and snuggly soft mattresses”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service
Price

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Melinda on Feb 8, 2018

“YAY! a new mattress was the answer”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Expertise

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Kim from Kingsport, TN on Jan 17, 2018

“Excellent shopping experience”

Selection: Excellent
Expertise: Excellent

Pros:

Customer Service

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Greg from Kingsport, TN on Dec 19, 2017

“Chris was very helpful. We are extremely pleased with our...”

Selection: Excellent
Expertise: Excellent

Pros:

Delivery Service

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by David from Piney Flats, TN on Dec 6, 2017

“Get a good night sleep !!”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Customer Service
Professionalism
Sales Pressure

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Curtis B from Surgoinsville, TN on Aug 12, 2017

“Wide selection, very knowledgeable sales staff”

Selection: Excellent
Expertise: Excellent

Pros:

Expertise
Product Selection

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Joe from Kingsport, TN on Jul 17, 2017

“I was very pleased with the entire shopping experience at...”

Selection: Excellent
Expertise: Excellent
Service: Excellent

Pros:

Sales Pressure

Cons:

None

Purchased at Sleep Zone (Johnson City, TN)

Report abuse

by Teresa from Chuckey, TN on Nov 8, 2016

“Buy your next mattress here!!”

Prices:

Pros:

Price
Product Quality
Product Selection

Cons:

None

Purchased at Sleep Zone (Kingsport, TN)

Report abuse

by Christen from Bristol, TN on Nov 4, 2015

“Ahhh, finally able to sleep!!!”

Prices:

Pros:

Product Information
Product Quality
Overall Value

Cons:

Assembly

Purchased in Oct 2015 at Sleep Zone (Kingsport, TN)

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by Kammie R from Kingsport, TN on Oct 28, 2015

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Sleep Zone

What Shoppers Are Saying Sleep Zone

Top Praise & Complaints Sleep Zone

Praise

Complaints

Most helpful positive review

Chris and Steve were very helpful in explaining the diffe...

Ratings Breakdown Sleep Zone Reviews

Reviews Sleep Zone

Official Response

Paul,Thank you for your very kind review. Your experience was everything we strive to accomplish with all of our customers. Sleep well.Mark MatteauOwnerThe SleepZone mattress Centers

Official Response

Thank you Tonya for letting The SleepZone Mattress Centers serve you with your mattress need. We truly appreciate your business. Sleep Well.Mark MatteauOwner

Name

Zip Code

Email

Paul,
Thank you for your very kind review. Your experience was everything we strive to accomplish with all of our customers. Sleep well.
Mark Matteau
Owner
The SleepZone mattress Centers

Thank you Tonya for letting The SleepZone Mattress Centers serve you with your mattress need. We truly appreciate your business. Sleep Well.
Mark Matteau
Owner