Saatva Classic 14.5" Luxury Firm
Mattress Ratings & Reviews

83/100

Very Good

Based on 451 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

5.8 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

5.8 Years

Shop this Bed

on saatva.com

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451 total ratings, 91 with reviews

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CharlesWheaton, IL

Review left on Oct 24, 2016

Doesn't live up to the hype

We found glowing reviews for Saatva on the web and decided to try it. We got the middle-firm mattress initially, and within the 90day trial period, there were depressions on the bed where my wife and I slept, and a noticable "cliff" in the center. We returned the mattress and received the middle-soft model. Again, within the 90day trial period, we had noticable body depressions and a hump in the middle of the bed. While the product was questionable, Saatva had great customer service - 24 helpline and no questions asked on returns.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 1-3 months

Condition: Very worn

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Somewhat Softer

See full review

JoanneEl Cajon, CA

Review left on Aug 17, 2016

Great Mattress & Customer Service! A+

I bought the Queen size 14.5 Luxury Firm Mattress in June 2016 along with the foundation. I slept very well on it. Everyday I kept looking at the mattress expecting something to happen because that's how things go for me. I had a very thick tufted mattress cover on it that was giving the illusion of the mattress itself being uneven but I didn't know that was the problem at the time. So, I chatted with the Saatva representative online and without hesitation she credited my credit card the amount I paid for the mattress and said someone would be contacting me about pick up. No one was coming out to prove me wrong or measure, etc. When I realized the mattress was 100% fine, because I removed the mattress cover, I called and re-purchased the mattress. Throughout this process I did not encounter any attitudes or judgements on Saatva's part. They stand behind their product 100%. Do some comparative shopping and you will see that you cannot find a better mattress for the money(or even by doubling the money)and certainly will not find better customer service. By the way, I'm not a Saatva employee or related to one! I like to give credit where credit is due.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 1-3 months

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Somewhat Harder

Acid Reflux, Arthritis, Back Pain (upper / neck), Sleeping Hot

See full review+ 1 comment

Arleen LEdgewater, FL

Review left on Jul 19, 2016

Awesome Investment

I have purchased so many mattresses over the years and so disappointed in every previous purchases. So much money wasted and so many restless nights until I purchased Saatva King Set. Had I known about it sooner I would have saved myself a lot of money. The set is worth every penny and they allow plenty of time to test the bed. I am keeping mine and purchasing another or 2 for the other bedrooms in my home. I wake up without pain and energized. Its an awesome buy!!!!

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 1-3 months

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review

JohnUnionville, TN

Review left on Jul 3, 2016

saatvapainanddisapointed

I purchased the Luxury firm after a lot of research. During the ordering the customer service was above fantastic it was giving me a feeling that I made the right choice. Upon delivery I was feeling the truth i made a very big mistake. The foundation was damaged and the mattress was dirty. Scuffs from the delivery truck, The delivery company can not get out of my driveway fast enough. I called Saatava again customer support well above 5 stars. They explained to me how to properly clean the mattress and foundation and that they would refund some money if it cleaned or would replace it that would be my call. I did not except the refund of $50.00 as it was the delivery companies mistake not Saatava. Now i am sleeping on my mattress can not sleep thru the night bed is to hard for me. I wake up with pain in my back and shoulders. this morning it took me several minuets to get up and moving. I have made 2 calls to saatva about my concerns both times I have been given excuses and the run around. I fell they want to keep me going so that the return time runs out. The excuses are hard to believe. the mattress will soften up it needs to get used to your body, it has not yet fully expanded, it can take up to 3 months to get to the comfort level you are expecting, Now the are sending me a topper I do not know why i allowed myself to accept this as the pressure was getting stronger from the service rep. I have been pressured into keeping a mattress that i can not sleep on. My suggestion is purchase a mattress from a local store that you can walk into and see a person if you have a problem.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 1-3 months

Condition: Like new

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium

Back Pain (lower / middle), Hip Pain

See full review

LindaPanorama City, CA

Review left on Nov 14, 2015

Great Online Experience

This is my second time purchasing a set of mattresses from Saatva. The customer service has truly been excellent. The website is understandable, filled with helpful tips and information and easy to navigate; the phone call acknowledging receipt of my order (and actually having the opportunity to speak with a professional, patient, customer service oriented person--thank you, Paolo!) was very appreciated; and their working with me to accommodate my schedule with respect to delivery date is a blessing! The first set of mattresses that I bought last year (Luxury Firm) for a guest room is very good quality and I'm happy with it. The second set that I ordered for for myself is Firm and perfect for me. Saatva's 75-day home trial policy is what got me to order the first time and what brought me back to Saatva again. Thank you, Saatva, for making it easy for me to step out of my comfort zone and make such a large and important purchase online. Blessings to your company and its employees.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 3-6 months

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Airborne Allergies

See full review

AmySnohomish, WA

Review left on Sep 25, 2015

WAKE UP DAILY WITH PAINNNNN!!!

I do feel bad writing this review but I really can't take the pain any longer. Now my husband says he has had pain since we purchased the King Luxury Firm but chalked it up to age (49). He really doesn't complain much but today woke up with terrible lower back pain. My 10 yr old grandson also told me last night while sleeping in my bed that both his legs became numb and tingling, which is very weird. I will be calling Saatva on Monday. Let me 1st say that the customer service is very pleasant to deal with so that was a plus. When I 1st purchased this mattress Feb 2014 (due to the great reviews) it was delivered with about a 2 inch bulge on one side from top to bottom of the mattress. I called and they refunded a fair portion of the amount. I did state that I had terrible pain and tingling/numb from the 1st day. They said that it was because the mattress was new and the pain/numbness should subside as this is normal. TERRIBLE TO SAY, IT NEVER DID. I have been in pain almost daily since sleeping on this mattress. I figured since they refunded some of the mattress price I couldn't complain. I do have to say in honesty, I have arthritis in my neck, back pain, etc so it may be hard to please me when it comes to mattresses. I really did try with this mattress (1 1/2 yrs) but we are going to look into a new mattress with another company. I wish I would have called Saatva sooner because I am sure they would have worked with me regarding a return. I now know that this is one of the defective mattresses that was received (bulging, sagging where we sleep (my husband 230lbs, ME 125lbs), pain). It just didn't work for us. A frustrated customer with PAIN.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 1 year

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Osteoarthritis, Sleep Apnea

See full review

JimHyde Park, NY

Review left on Aug 2, 2015

a rip off, dont belkieve the made up reviews

Initially had the soft version, hated that and returned for the lux firm. We haven't had a good nights sleep since purchase. We cant afford another, but its so bad, we are going to donate it. Just terrible

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 3-6 months

Condition: Like new

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium

See full review+ 3 comments

Tom

Review left on Jul 8, 2015

We have only slept on this mattress for about 3 weeks. I...

We have only slept on this mattress for about 3 weeks. It seems to be all it was advertised to be. We too had some delivery issues but quite frankly, Saatva customer service is second to none in any industry. If, over the long run, the mattress proves to be as good as the customer service was, this will have been a great buy. Comfort level of the mattress is very pleasing to me and my back issues.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 1-3 months

Condition: Don't know

Over 65 years old

Male

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Back Pain (upper / neck), Sleep Apnea

See full review

Teresa MTakoma Park, MD

Review left on Jun 28, 2015

I love my bed!

I was very impressed with ordering this bed on line. The web site is easy to navigate and the the Saatva folks were there to help me through the process. I have just ordered my second mattress for the guest room. I know that I will get a quality product with hassle-free-impeccalbe service! What more could one ask for?

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: 3 years

Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Back Pain (lower / middle)

See full review

MaggieArcata, CA

Review left on May 14, 2015

Great mattress!

I regret returning this mattress. I bought the luxury firm a few months ago. I examined the mattress after it was delivered and the threading on top of the mattress was a mess--there were loose threads everywhere and the mattress itself looked so cheap, nothing like what was portrayed online (I have pictures). Instant I thought I had been scammed--I spoke to customer service and they were wonderful and gave me a few options but I decided to return it. i slept on it for 3 weeks before they picked up the bed. After, I went out and bought a Serta, which costed wayyyyy more, and my sleep is as horrible as when I had my old mattress. I miss the Saatva mattress! I should have been more patient. I realized after that I woke up with no back/ hip pain (I have sciatica) and now with the Serta mattress, I am having back pain again. The retailer will not refund or exchange. I am super sad. I will purchase a Saatva mattress next time for sure.

This review is for Saatva Classic 14.5" Luxury Firm

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder

Back Pain (lower / middle), Hip Pain, Sleeping Hot

See full review

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Saatva Classic 14.5" Luxury Firm
Mattress Ratings & Reviews

Doesn't live up to the hype

Great Mattress & Customer Service! A+

Awesome Investment

saatvapainanddisapointed

Great Online Experience

WAKE UP DAILY WITH PAINNNNN!!!

a rip off, dont belkieve the made up reviews

We have only slept on this mattress for about 3 weeks. I...

I love my bed!

Great mattress!

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Saatva Classic 14.5" Luxury Firm Mattress Ratings & Reviews

Doesn't live up to the hype

Great Mattress & Customer Service! A+

Awesome Investment

saatvapainanddisapointed

Great Online Experience

WAKE UP DAILY WITH PAINNNNN!!!

a rip off, dont belkieve the made up reviews

We have only slept on this mattress for about 3 weeks. I...

I love my bed!

Great mattress!

Saatva Classic 14.5" Luxury Firm
Mattress Ratings & Reviews