Serta Perfect Sleeper (Pre-2019)
Mattress Ratings & Reviews

88/100

Excellent

Based on 31k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

10.7 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

GoodBed Match Quiz

Write a review of this product

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31k total ratings, 121 with reviews

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Endee GNewport, RI

Review left on Jun 18, 2016

Smells Like A Chemical Factory

Bought two twin sets. The first pair smelled terrible, but I allowed off-gassing (per store's direction) for one week. I had to keep the windows open on the entire 2nd floor. Store exchanged the mattresses for two more with the same problem. THE SMELL IS HORRIBLE. I eventually had to shut the bedroom door and put a towel at the bottom as the odor permeated the house. Mosquitos that got into the room died. I won't allow anyone to sleep in that room. Serta was no help..."put baking soda on the beds" was their solution! I am out $1500, and I am taking the beds to the county dump. Never let a child sleep with those fumes...headaches, sinus dripping, sore throat, burning eyes.....horrible!

This review is for Serta Perfect Sleeper Dunlake Luxury Firm

Owned for: Less than a year

Condition: Like new

45 - 54 years old

Female

Don't know Sleeper

100-150 lbs

Prefers Medium Feel

See full review

KimSpartanburg, SC

Review left on Mar 8, 2016

NOT Comfortable

Before we got this bed, I had a Sealy plush mattress, which in my opinion, was the most comfortable mattress ever! Even on nights when I couldn't sleep, I could still lie in the bed and feel comfortable and not hurt. With this Serta mattress, I can not lie there too long if I can't fall asleep. It's not because it's a Serta...it's because it's a very firm mattress. I know some people love firm mattresses, but I hate firm mattresses, no matter who makes them. I could not easily move around on it and I need to be able to move around. I would also wake up with bad indigestion, which I never get. I only got it from this bed. We had to buy an expensive topper to put on top of it just so I could actually sleep. We didn't buy a foam mattress because those toppers are too foamy and hot and germy. We bought a goose feather topper to make it somewhat able to sleep on it. I still do NOT like this mattress...I wish we would've gotten the plush one...I just let my fiance pick it out and he picked the firm one.

This review is for Serta Perfect Sleeper Valleybrook Cushion Firm Eurotop

Owned for: 6-12 months

Condition: Like new

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Official Response

Thank you for sharing your experience with us. It sounds like this mattress may be too firm for your comfort preferences. As you mentioned, adding a mattress topper will provide additional comfort. In the future when shopping for mattresses, we recommend noting what you dislike about the comfort level and what you do like about this mattress to find the mattress that suits your needs perfectly.

See full review+ 1 comment

Brenda APerris, CA

Review left on Feb 24, 2016

I wake up every morning with back pain it takes 3 to 5 minut

Every morning it takes about 3 to 5 minutes from me to straighten up I toss and turn all night long I don't sleep at all sometimes because I can't get comfortable I sleep with six pillows in my bed and I have to prop the pillows around my body in order to get comfortable so that I can sleep I have constant back pain that was the purpose of me buying the new mattress the Serta tranquil breeze was supposed to be firm and help with the back pain but in less than a year after I have the mattress is starting to sag I purchase a mattress from Macy's department store and they have not been cooperative or were not cooperative because I had to exchange the mattress I bought from them before the tranquil breeze they went as far as to tell me I needed to buy a new bed

This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Sleep Apnea, Spinal Stenosis

Official Response

Thank you for sharing your feedback with us. There are a variety of comfort options when it comes to mattresses and it all depends on your preference when it comes to comfort. There are also many different contributors to back pain. Please keep in mind that this mattress is covered under warranty. For more information on what is covered, please visit: http://bit.ly/1K1Zdqr

See full review+ 3 comments

LaineyPhilo, IL

Review left on Feb 23, 2016

horrible mattress, the Serta and Macy companies are horrible

We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. Customer service at both the Macy and Serta store are horrible to deal with. I spoke with 3 different people at Macy's and each one of them have me a different story as to what should be done.

This review is for Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top

Owned for: 3-6 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Restless Leg

Official Response

We're sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. We conduct very thorough quality testing at our Research & Development lab where we simulate years of wear on our Perfect Sleeper mattresses, and have consistently determined that body impressions less than 1 1/2" are considered normal after consistent use of the mattress. Anything greater than this would be covered by warranty. We suggest rotating the mattress and making sure that the box spring and bed frame are providing proper support. Regular rotation can help even out wear. For more information on our warranty and how to properly support your mattress, please visit: http://bit.ly/1K1Zdqr

See full review+ 2 comments

LarryFort Collins, CO

Review left on Jan 30, 2016

painful I sleep on the couch

We had painful backs right away we put a 3 inch memory foam pad on it which was slightly better I sleep on the couch most nights my back will not relax in any position on this mattress it was a waste of money

This review is for Serta Perfect Sleeper Sorento Super Pillow Top

Owned for: 3 years

Condition: Like new

35 - 44 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

See full review

AlisonPanama City Beach, FL

Review left on Dec 22, 2015

Worst mattress

This mattress was amazingly comfortable when we first got it. We bought 3 for a vacation home that we have. Within 90 days, ALL THREE had giant indentations. We contacted RTG warranty - 2 are 1.5 inch depressed and 1 is 2 inches. They were nice and exchanged them, but something is seriously wrong with this product to have 3 go bad in 3 months! Obviously, we didn't get the same ones again. Hoping for better luck this time!

This review is for Serta Perfect Sleeper Largo Vista

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

BethEden, NY

Review left on Dec 15, 2015

Deep center sagging after four months!

Highly visible center sagging after only four months use by a 150 lb single sleeper. This mattress needs to be replaced after two years use. Very disappointed in the quality and construction. Purchased a Serta on the basis of mattresses at Hampton Inn hotels.

This review is for Serta Perfect Sleeper Dover Walk Pillowtop

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Softer Feel

Back Pain, Neck Pain, Restless Leg

See full review

AndreaMaryville, TN

Review left on Sep 20, 2015

Never buy online again!

This bed is like sleeping on a rock. It's not sagging, or breaking down, but there is NO give to it at all! I have constant hip pain, and wake several times a night. My shoulders also tingle, and two of my fingers go numb.

This review is for Serta Perfect Sleeper Kendrick Super Pillow Top

Owned for: 3 years

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Back Pain, Fibromyalgia, Hip Pain, Sleeping Hot

Official Response

Hi Andrea. We appreciate your feedback. Comfort is very personal and varies greatly. You may want to consider adding a mattress topper to provide additional comfort.

See full review+ 1 comment

RayHollywood, FL

Review left on Jul 29, 2015

it's horrible

it bowls out from the butt area. It sags and you can clearly see the impression. The only stop normal is between my wife and I. I'm asking for another Macy's rep to come out and review it. If they measure less then 3 inches it doesn't qualify for an exchange. last time it measure about 2.3 inches. Imagine. So when I sleep in it sags another 3 + inches. It's unbearable.

This review is for Serta Perfect Sleeper Elite Serene Breeze Firm

Owned for: 2 years

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review

JulieForney, TX

Review left on Jul 9, 2015

Serta Messenger Bay Plush = SUCKS

I purchased my mattress at JCPenney. It is less than 5 months old. It has a hump in the middle of the mattress. With this hump in the middle it causes you to roll and sleep on the edge of the mattress. JCPENNEY does not want to help with this issue. I ADVISE NOT TO BUY THIS MATTRESS OR BUY FROM JCPENNEY! SAD TO SAY BUT SHOP ELSE WHERE!!!

This review is for Serta Perfect Sleeper Messenger Bay Plush

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Softer Feel

Official Response

HI, Julie. Thanks for sharing your review. If your mattress has a defect covered by warranty, the mattress will be replaced. You can download a copy of our warranty brochure here: https://www.serta.com/customer-care/warranty-registration An inspection will determine what's going on with your mattress and whether or not it should be replaced or if there is another way address this issue. We'd like to know more about your conversation with your retailer so we can determine how to best assist you from here. Please email us at socialmedia [at] serta [dot] com.

See full review+ 1 comment

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Serta Perfect Sleeper (Pre-2019)
Mattress Ratings & Reviews

Smells Like A Chemical Factory

NOT Comfortable

Official Response

I wake up every morning with back pain it takes 3 to 5 minut

Official Response

horrible mattress, the Serta and Macy companies are horrible

Official Response

painful I sleep on the couch

Worst mattress

Deep center sagging after four months!

Never buy online again!

Official Response

it's horrible

Serta Messenger Bay Plush = SUCKS

Official Response

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Perfect Sleeper (Pre-2019) Mattress Ratings & Reviews

Smells Like A Chemical Factory

NOT Comfortable

Official Response

I wake up every morning with back pain it takes 3 to 5 minut

Official Response

horrible mattress, the Serta and Macy companies are horrible

Official Response

painful I sleep on the couch

Worst mattress

Deep center sagging after four months!

Never buy online again!

Official Response

it's horrible

Serta Messenger Bay Plush = SUCKS

Official Response

Serta Perfect Sleeper (Pre-2019)
Mattress Ratings & Reviews