Serta iSeries (Pre-2021)
Mattress Ratings & Reviews

94/100

Excellent

Based on 5,831 real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

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on serta.com

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5,831 total ratings, 57 with reviews

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Suzie SSarasota, FL

Review left on Oct 16, 2013

Great night's sleep

I initially bought this with the 9 inch box spring but it was way too high, so I worked with Serta and Sams Club to change it to a 5 inch boxspring. Both reps were helpful and I was abl to accomplish the exchange in about ten days at no charge. The mattress is firm but not hard. I like the gel foam which gives substantial support and is not too mushy. The bed is about a 3.5 on a scale of 1-10(soft). I live in Florida and haven't found that the gel foam produces any heat at all. Serta gives a 120 day warranty for this hybrid model , so you can change it if you don't like it.

This review is for Serta Perfect Day iSeries Applause Firm

Owned for: More than 3 months

Condition: Like new

55 - 64 years old

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

S WMetairie, LA

Review left on Sep 29, 2013

Not what I imagined

This bed has made me miserable. I dread going to sleep at night. I cannot get comfortable. I wake up with back pain throughout the night. It is so uncomfortable I had to get a memory foam pad to place over it. I was waking up with numb, painful heels when I rolled onto my back. Sad thing is, the memory foam hasnt helped much. This bed is definitely not cooler. In fact, its very hot. I wake up hot and in pain constantly. Unfortunately, i am unable to returnit until I have had it for 30 days. I would not recommend this mattress to anyone.

This review is for Serta Perfect Day iSeries Applause Firm

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Side Sleeper

100-150 lbs

Prefers Medium Feel

See full review

Andrew JToronto, ON

Review left on Jun 16, 2013

Junk, very poor durability

The foam elements shifted resulting in very poor support on the edges. As a result the mattress tends to constantly try to roll you out of bed.

This review is for Serta Trump Home iSeries Trevi Plush

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

Official Response

Andrew- We hate to hear that your are having issues with the Trevi. Please connect with the retailer where you've purchased to have an agent inspect your mattress to see if it can be considered for replacement. If further assistance is needed, please connect with us at SertaCare@gmail.com.

See full review+ 1 comment

D RSchenectady, NY

Review left on May 12, 2013

Only one night but holy cow!

I hope I don't eat my words but that was the best night of sleep I have had in quite some time. My wife and I have been married for 20 years - our old mattress was 16 years old and a high-end expensive one when we bought it. We both slept all the way through the night, never even getting up for a drink of water or anything. We tried to remember when that has EVER happened and we couldn't think of another time. My wife said "Did I snore?" I said "How would I know!!!?!??!" can't wait to go to bed again!

This review is for Serta Perfect Day iSeries Celebration Firm

Owned for: Less than a month

Condition: Don't know

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

See full review

Dee RNew York, NY

Review left on Apr 6, 2013

not a fan

I had a bad feeling when this bed was delivered and it was hard like a rock. I was told it was hard because it was cold in the delivery truck and the memory foam takes a few hours to soften once at room temperature. 9 weeks later, the bed was not much softer than when I purchased it. I woke up with backaches many times during the first few weeks because the mattress was hard and did not conform to my body shape, so there was a gap under my lower back. The one good thing about this mattress was that I did feel some temperature difference related to the cooling technology, but that was not enough to keep me comfortable, so I returned this bed.

This review is for Serta iSeries Vivid Dream Tight Top Plush

Owned for: 1-3 months

Condition: Don't know

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Softer Feel

See full review

Donna CLa Pine, OR

Review left on Mar 23, 2013

Too hot

I will never purchase any mattress again that has memory foam no matter the hype of "cool gel technology"...it just doesn't work! I need to get up 1-2x a night to let it cool off before I can get back to sleep on it again. My room temp is between 55-60 degrees & I'm still throwing the sheets off. I'm hoping Serta still makes a bed without this new technology?

This review is for Serta Perfect Day iSeries Celebration Firm

Official Response

We do sell mattresses without memory foam, but we do also want to make sure that you have sheets and a mattress protector made of breathable materials where you can get the full benefits of the Cool Action material. Serta

See full review+ 7 comments

Christie SLadera Ranch, CA

Review left on Nov 23, 2012

Mattress size is not correct!

I bought the iseries from Macy's in July. I was converting a queen size frame to a California king, so I had to measure the mattress. Cal. King is supposed to be 72x84. This measured 70x82. When they replaced it, again it was 70x82. When I contacted Serta, they told me it was impossible. They have quality control. Macy's replaced it again with no problem. Again wrong size. Sertas customer service was very rude. I spoke to several different people and they were all rude. To make a long story short, I have had 4 mattresses delivered- all we're 2 inches too short and 2 inches short on the width. I like the bed,but now I need to decide what to do.

This review is for Serta iSeries Moonlit Dream Tight Top Cushion Firm

See full review+ 5 comments

Scott VGrand Rapids, MI

Review left on Sep 5, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

2/ 5

Sleep Quality

4/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iSeries (Pre-2021)

Owned for: 14 years

Condition: Slightly worn

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Softer Feel

Acid Reflux, Arthritis, Back Pain, Hip Pain, Restless Leg, Scoliosis, Sleeping Hot

Callao, VA

Review left on Sep 3, 2025

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iSeries (Pre-2021)

Owned for: 7 years

Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Vero Beach, FL

Review left on Sep 1, 2025

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

2/ 5

Sleep Quality

3/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iSeries 500 Cushion Firm

Owned for: 7 years

Condition: Moderately worn

35 - 44 years old

Female

Stomach Sleeper

< 100 lbs

Prefers Medium Feel

Acid Reflux, Back Pain, Restless Leg, Sleeping Hot

...

584

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Serta iSeries (Pre-2021)
Mattress Ratings & Reviews

Great night's sleep

Not what I imagined

Junk, very poor durability

Official Response

Only one night but holy cow!

not a fan

Too hot

Official Response

Mattress size is not correct!

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

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Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iSeries (Pre-2021) Mattress Ratings & Reviews

Great night's sleep

Not what I imagined

Junk, very poor durability

Official Response

Only one night but holy cow!

not a fan

Too hot

Official Response

Mattress size is not correct!

Serta iSeries (Pre-2021)
Mattress Ratings & Reviews