Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

85/100

Very Good

Based on 14k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

Shop this Brand

on serta.com

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Take the

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14k total ratings, 163 with reviews

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LeeGrove City, PA

Review left on Sep 29, 2015

Upsetting purchase

Spent a lot of time searching for a new bed before deciding on the iComfort mattress. Spent far more money for what I thought would provide a comfortable nights sleep. After a week I have yet to spend an entire night in the bed. The mattress is far firmer than at the store. I typically sleep on my stomach and I am very uncomfortable in this bed. Making matters worse is the terrible odor..As directed we let the bed air out for two nights and then had to go to three days because of the odor, disappointing when you get something new and can't use it Fortunately we had another bed we could use in the meantime. After day 2 we took the mattress outside and aired it out for 3 hours. We fortunately got the bed during September and have had our windows opened and the fan going all week. The odor is still strong but not as much as the first days. I had someone step into our house and ask immediately if we were painting. Our bedroom is at the other end of the house so you can imagine how strong the odor is. Every time I try to lay down in the bed I get a slight headache immediately and the odor is nauseating . My pillow stinks and after reading another review i fear the odor will remain permanently. I want to return this mattress but am stuck with it for 3 more weeks. Sleeping on the couch most of the time now. I would not recommend this bed however as I write this my husband is snoring soundly and doesn't seem to be as put off by the odor as I am.

This review is for Serta iComfort Insight

Owned for: Less than a year

Condition: Like new

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Sleeping Hot

Official Response

Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress over time. Your model hasn't been exposed to normal wear prior to being delivered to your home, so it is normal for it to feel a bit firmer at first. It can take up to 30 days to fully adjust to a new mattress, although most people will find that this happens after several nights of sleep. An odor is normal, but should dissipate after being aired out without any coverings. If the odor continues to bother you after you have taken the necessary steps, we suggest reaching out to your retailer.

See full review+ 2 comments

Beth

Review left on Sep 11, 2015

I wish I had heeded the warnings.

I purchased the Vivacious Everfeel iComfort bed, and it was great for nearly a year. I'm a plus-sized woman, and discovered approximately a month ago that my side of the mattress (we rotate this mattress REGULARLY) was sagging to the point where my butt would sink all the way down to the next layer under the memory foam. We spent a SUBSTANTIAL amount of money ($2,800.00, and I'm still paying for it) on this mattress, box spring and frame (all are Serta products, by the way, and were purchased together), and to have sagging already is unacceptable. We have filed a warranty claim with Serta, since we purchased the mattress FROM the Serta website, and are waiting for an inspector to come out and confirm what we already know; that the mattress is sagging on one side and normal on the other. Get your act together, Serta...this isn't good at all and I honestly don't know that, even if the warranty is used and we receive another bed, I would ever recommend this bed to anyone I know.

This review is for Serta iComfort Vivacious Everfeel

Owned for: 1 year

Condition: Completely worn

35 - 44 years old

Female

Back Sleeper

200-250 lbs

Prefers Softer Feel

Acid Reflux, Back Pain, Hip Pain, Neck Pain, Plus Size, Sleeping Hot

Official Response

We can assure you that Serta stands behind the warranty 100% and if there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See full review+ 1 comment

PamelaCabot, AR

Review left on Sep 7, 2015

going to return my second mattresd

Develops body impressions and dips. For $2800 mattress I expected more. Very bad bed!!!

This review is for Serta iComfort Directions Reinvention

Owned for: 6-12 months

Condition: Completely worn

55 - 64 years old

Female

Back Sleeper

150-200 lbs

Prefers Harder Feel

Back Pain, Hip Pain

Official Response

We are sorry to hear you aren't pleased with your mattress. Serta stands 100% behind the warranty. If there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See full review+ 2 comments

MeganMelbourne, FL

Review left on Sep 7, 2015

Loved this bed at first.

However it didn't take long for my body indentation to form it feels like I am left sleeping in a while I am 165 lbs so I don't think this bed after such a short amount of time should leave an indention!! there is no obvious body marks when you look at it from up above but believe me to you it is there.

This review is for Serta iComfort Insight

Owned for: 2 years

Condition: Completely worn

25 - 34 years old

Female

Don't know Sleeper

150-200 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Back Pain

Official Response

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf If you feel this could be more than just normal impressions, please contact your store of purchase to request an inspection to determine what is causing the issue. If you have moved or if your store has closed since you purchased, please call us at 1 (888) 557-3782.

See full review+ 1 comment

RaymondSaint Augustine, FL

Review left on Jul 24, 2015

Overhyped & Underperforms

The iComfort Savant Ever feel Plush felt good in the store and initially once delivered. But as nights passed the gel foam began to feel just like gel foam. Warm and gooey, rather than soft & airy. I flopped around all night and felt warm to hot at times. I'm debating whether to put a topper on it or take it back. Love the pillow tops but hate the lumps and depressions. Not many good choices in big stores, wished I would have looked at latex or hybrids more. This memory foams and memory gels from the big makers is thin & poor quality. Look elsewhere.

This review is for Serta iComfort Savant Everfeel Plush

Owned for: 1-3 months

Condition: Like new

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Softer Feel

Scoliosis, Sleep Apnea, Sleeping Hot

See full review

Elaine DLakewood, WA

Review left on Jun 27, 2015

warranty is not what they proclaim

my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some photos and noted some light stains that were not anywhere near the sag. I now get a letter that says the sag was measured at 1/4 inch (what a joke) and because of the light stains they have voided a 25 year warranty (do they really think people do not get stains over 25 years of usage). I told them up front it had a few light stains and asked if I would get turned away they assured me that I should pay the money to have it inspected why would I throw 35 dollars away for no reason this was significant sag and manufacture defect. in there letter they proclaim they have a very low return rate du to factory defects thats because they do not stand behind there products. please save yourself some money and do not buy into there sales pitches you will not be happy if you have any defects you will be stuck with a mattress worth nothing

This review is for Serta iComfort (Pre-2017)

Owned for: 3 years

Condition: Completely worn

45 - 54 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium Feel

Official Response

Hi, Elaine. We are sorry to hear that you aren't completely satisfied with the mattress. It would be helpful if we could connect, because it would be very unusual for an inspector to note a 7" sag on any type of mattress. Please email us at socialmedia [at] serta [dot] com so we can look into this further. Thanks!

See full review+ 2 comments

JessicaCoram, NY

Review left on Jun 27, 2015

awful

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was like a rock the first few months. and we wrote it off to the 'break in period' as we had been advised of. maybe the showroom ones had been laid on a lot. okay fine. fine if you can get past the discomfort and the off-gassing that took almost 3 months to dissipate and caused me endless upper-respitory infections and my eyes to be glued shut, then yeah, fine. after about 3 months, the smell went away, and the bed finally seemed comfortable, so we stuck with it. fast forward to this february, suddenly we both start getting severe lower back pain. my husband wakes up everyday and his legs are tired and swollen. my hips are locking up and extremely painful to the point i have trouble standing from a seated position. maybe we've been at the gym too much..working long hours...NOPE. rolled over last night and felt my hip hit the bed frame. in less than a year the foam has completely broken down to nothing. i sincerely was starting to think the pain was in my head. neither of us has had restful sleep in months and i've never been more sorry we decided to get a new bed.It's a flimsy piece of garbage. The stupid thing isn't even fully a king size. It comes up short in all direction requiring you to buy special sheets from serta to fit it properly. i would give this no stars if we could. from my understanding, serta is very difficult with their returns, thankfully we did add the the retailer protection plan, we thought, NOPE. They just came to do their inspection and were told that they most likely will not replace it because it's not showing a dip, and because so many people are trying to return them, serta is trying to crack down and deny everyone. so now we're left stuck shelling out for another brand new mattress less than a year later

This review is for Serta iComfort Insight

Owned for: 6-12 months

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

200-250 lbs

Prefers Harder Feel

Official Response

Hi, Jessica. We are sorry to hear about this experience and we can assure you that we stand behind our products and our warranty 100%. If your mattress was inspected and found to have a defect covered by warranty, it will be replaced. If you'd like to connect with us and get further assistance, please email socialmedia [at] serta [dot] com and we'll be happy to put you in touch with someone.

See full review+ 1 comment

DianeDepew, NY

Review left on Apr 11, 2015

Pain and numbness still there

when i went looking for new bed that would stop my hip pain and my shoulder pain-numbness in my arm and fingers, i thought i found the right bed or so i was lead to believe it would be. it isn't. i am a few days short of the 30 days return policy so going today to see about returning it and trying something else.

This review is for Serta iComfort Savant Plush

Owned for: 1-3 months

Condition: Like new

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Plus Size, Sleep Apnea, Sleeping Hot, Spinal Stenosis

See full review

CarolKnoxville, TN

Review left on Dec 2, 2014

Prodigy King sags & is very "hot".

We purchased this mattress three months ago & can stand it no longer! My husbands back is killing him, it is extremely hot, and it is already sagging after only three months! WE explained my husbands back problems to the salesman and he assured us this mattress is what he needed. He can't turn over in it and wakes up every morning with back pain.

This review is for Serta iComfort Prodigy Plush

Owned for: 3-6 months

Condition: Completely worn

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Back Pain, Hip Pain

See full review

Roxanne QWaterford, MI

Review left on Oct 22, 2014

Too hot.

I wish someone would make a cover that would allow the body heat to escape! I have tried many many mattress pads and cotton coverings with only slight relief.

This review is for Serta iComfort Genius

Owned for: 1 year

Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Arthritis, Back Pain, Osteoarthritis

See full review+ 1 comment

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Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Upsetting purchase

Official Response

I wish I had heeded the warnings.

Official Response

going to return my second mattresd

Official Response

Loved this bed at first.

Official Response

Overhyped & Underperforms

warranty is not what they proclaim

Official Response

awful

Official Response

Pain and numbness still there

Prodigy King sags & is very "hot".

Too hot.

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort (Pre-2017) Mattress Ratings & Reviews

Upsetting purchase

Official Response

I wish I had heeded the warnings.

Official Response

going to return my second mattresd

Official Response

Loved this bed at first.

Official Response

Overhyped & Underperforms

warranty is not what they proclaim

Official Response

awful

Official Response

Pain and numbness still there

Prodigy King sags & is very "hot".

Too hot.

Serta iComfort (Pre-2017)
Mattress Ratings & Reviews