Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

84/100

Very Good

Based on 14k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

7.3 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

7.3 Years

Shop this Brand

on serta.com

Not sure this product is right for you?

Take the

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Write a review of this product

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14k total ratings, 164 with reviews

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PhedraDuncan, BC

Review left on Jun 1, 2017

Soggy, totally collapsed

For the first few nights, yes, this mattress was firm - it was great. Over the next several weeks, and now months, it has completely collapsed on itself. When you lay in your spot, the edges of your profile start to rise up around you, as your body is sucked down into the mattress. It's so bad, that my legs end up higher than my head. Literally have to climb out of the hole.

This review is for Serta iComfort Intellectual II Firm

Owned for: 6-12 months

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

200-250 lbs

Prefers Somewhat Harder

See full review

Jean-PhilippeCarignan, QC

Review left on May 9, 2017

Great value

I looked at reviews a lot before buying the iComfort from Serta ... We paid about 1k for a king size and I'm pretty happy with it. Wife, cats and kids also like it !

This review is for Serta iComfort Insight

Owned for: 4 years

Condition: Like new

25 - 34 years old

Male

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Airborne Allergies, Restless Leg

See full review

PamelaDeland, FL

Review left on Apr 2, 2017

love this mattress

I don't wake up 15 times a night since I have been sleeping on this mattress

This review is for Serta iComfort Genius

Owned for: 1-3 months

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Hip Pain, Sleeping Hot

See full review

MattBeverly Hills, CA

Review left on Mar 14, 2017

Hard on the back

Mattress is fine if I get out of bed right after waking up but if I lie in bed even for just 20minutes then I end up with a sore back. I called Sealy to see if they had any recommendations multiple times and never got a call back so am very disappointed with customer service.

This review is for Serta iComfort (Pre-2017)

Owned for: 4 years

Condition: Slightly worn

35 - 44 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium

Back Pain (lower / middle), Sleeping Hot

See full review

CAllenPortland, OR

Review left on Mar 13, 2017

2nd iComfort in 5 years

Sadly, this is the 2nd iComfort mattress we have had in 5 years. First one broke down considerably on the sides and body depressions. This one has body depressions and a hump developed in the middle. Coolness seems to be fine. Response to warranty when replacing the first mattress was quick and easy. Have not yet contacted them about the 2nd mattress. During the time with this mattress, both husband and myself have developed hip and shoulder pain. To the point of medical treatment. Didn't really realize it was the mattress until we replaced it with a hybrid...not made by iComfort. We are steadily overcoming aches and pains. Very unhappy with the iComfort and will never get another.

This review is for Serta iComfort Genius

Owned for: 2 years

Condition: Slightly worn

45 - 54 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium

Acid Reflux, Arthritis, Hip Pain

See full review

AmberEnglewood, CO

Review left on Mar 6, 2017

Not happy 3 years later

We bought this mattress 3 years ago and I'm very unhappy with the bed. I wasn't very satisfied right away, but I thought that my body would adjust to a foam mattress eventually. I should have returned the bed right away. When I first got the mattress, my hips would hurt; although this has since gone away. When you first lay down in the bed it feels nice, but the foam will heat up from your body heat and then the foam really wraps around your body. This makes my shoulders round towards the front of my body (back sleeper) and I have upper back pain when I get up. I frequently wake up at night because the mattress under me has heated up so much that I'm forced to adjust my position and lay on my side just to cool off my back. After that, my arm and shoulder start to hurt. Finally, the bounce factor is completely gone. Read into that for purposes other than sleeping. This bed was so expensive it breaks my heart that after 3 years, I'm shopping for a new bed and getting an interspring mattress only. No more foam.

This review is for Serta iComfort Directions Acumen

Owned for: 3 years

Condition: Like new

35 - 44 years old

Female

Back Sleeper

100-150 lbs

Prefers Somewhat Harder

See full review

PattyGibsonville, NC

Review left on Feb 12, 2017

Awesome

Have been mattress shopping for a while with bad results tried beautyrest for 30 days. After a lot of pain my sister recommended the icomfort I love love love this bed if I could stay in it full time I would.I am a side sleeper who loves a soft mattress and have had several neck surgeries.

This review is for Serta iComfort Hybrid Visionaire Plush

Owned for: 1-3 months

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Softer

Acid Reflux, Arthritis, Hip Pain, Back Pain (upper / neck), Restless Leg, Spinal Stenosis

See full review

DebCleveland, OH

Review left on Dec 17, 2016

No sleep in 3 years

Hard as a rock, no give, hot, kills every part of my body. WORST mattress I ever owned. Wake up like a cripple every morning.

This review is for Serta iComfort Genius

Owned for: 3 years

Condition: Slightly worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium

Hip Pain

See full review

CarmelaBarrie, ON

Review left on Nov 23, 2016

Don't waste your money!!!

The first mattress I bought at Sears was horrible and they made me keep it for a full 90 days before I could switch it. The sales person went on about how great the iComfort Prodogy Everfeel was so I paid the extra money for it. It was fine for the first year. I've now had it almost 15 months. I started noticing about a month ago that I was in constant pain when I got out of bed. At first I blamed it on my age and on my work outs, not thinking for a minute it could be the mattress. Now I realize its the mattress. The foam has gotten so soft it no longer supports my body. I weigh 150lbs and my boyfriend weighs 200lbs so the problem is not our weight. There is no visible sagging so Sears says the manufacturer can't help me. They made me buy their box spring and mattress pad to honor their warranty but there is still nothing they'll do for me. $2300 for a mattress that lasted one year is ludicrous. Do yourself a favor and stay away from this mattress. I wish I'd read the reviews before I bought it.

This review is for Serta iComfort Prodigy Plush

Owned for: 1 year

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium

Back Pain (lower / middle)

See full review

AnnePittsford, NY

Review left on Apr 1, 2016

Ours lasted about a year. I guess we were lucky.

Reading reviews I guess we got a longer life than many form our mattress. It was almost a year before we realized that we weren't imagining things and there were sink holes , especially on my side . I am 225 pounds so I realize I am overweight but for what we paid this is ridiculous. We have now had the mattress almost 3 years and even our very light weight daughter can't use it because she "gets stuck," The thing I feel the worst about it that the first few months I loved it so much I encouraged a close family member to spend the money to get the same one. He is very slender but now has the same problem as us. This is just wrong. Serta should do something for us! The sink holes are not obvious by looking at it, but you sure feel it as soon as you lay down.

This review is for Serta iComfort Savant Plush

Owned for: 3 years

Condition: Very worn

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium

Arthritis, Back Pain (lower / middle), Hip Pain, Plus Size, Sleep Apnea

Official Response

Thank you for sharing your experience with us. Your Serta mattress is protected against manufacturing defects, including sagging/body impressions beyond the threshold that determines what is normal wear as outlined in the warranty brochure. Normal wear over time can cause the mattress foams and fibers to feel softer where your body lays night after night versus other areas of the mattress exposed to less wear. You can rotate your mattress to promote even wear. However, if you believe this to be a defect, you can contact your retailer for warranty services. If they are no longer in business or if you have moved, please call us at 1-888-55-SERTA (1-888-557-3782) for further assistance.

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Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Soggy, totally collapsed

Great value

love this mattress

Hard on the back

2nd iComfort in 5 years

Not happy 3 years later

Awesome

No sleep in 3 years

Don't waste your money!!!

Ours lasted about a year. I guess we were lucky.

Official Response

Find the Right Bed

Compare Side-by-Side

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Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort (Pre-2017) Mattress Ratings & Reviews

Soggy, totally collapsed

Great value

love this mattress

Hard on the back

2nd iComfort in 5 years

Not happy 3 years later

Awesome

No sleep in 3 years

Don't waste your money!!!

Ours lasted about a year. I guess we were lucky.

Official Response

Serta iComfort (Pre-2017)
Mattress Ratings & Reviews