Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Serta iComfort (Pre-2017) logo
85/100
Very Good
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
N/A
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
N/A
FILTER
14k total ratings, 163 with reviews
Male
Mike DNew Braunfels, TX
Review left on May 29, 2013

Sags, and NO Support after 4 months

I purchased a Serta, iComfort Genius, King Mattress and foundation on November 20, 2012. After four months the foam is soft, saggy and offers no support. Mattress Firm sells this bed as a firm bed which it was for a few months. I filed and paid $25.00 for an inspection,a man came out and put a string across the middle of the bed and found a 1/2"sag. I told him it was a foam bed and I had been out of the bed for 7 hours. I asked him to push on the part of the bed I sleep on and feel how soft the foam had become. He said no. I only measure the sag. I explained that they were missing the point. You can feel the difference in the foam. It gives like an old hotel bed and offers no support. I then called Mattress Firm and explained that the foam recovers after you get out of it but the foam is no longer supportive and sags when you get on it (I weigh 200 lbs.). The service rep told me comfort is not a warranty issue. He told me to Call Serta and I did. Then Serta said they do not handle warranty issues unless there was no store involved, and I needed to contact Mattress Firm. DO NOT buy a Serta iComfort Genius because it loses its support in a very short time. DO NOT buy from Mattress Firm because they will not deal with the problem.
This review is for Serta iComfort Genius
Owned for: More than 3 months
Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Harder Feel

0
See full review+ 1 comment

Male
Edgar WSaskatoon, SK
Review left on May 12, 2013

Might be 5 stars depending on when/if the smell subsides.

Has a synthetic odour. I see lots of people complaining. They are also likely don't leave the house without a helmet on. Otherwise incredibly comfortable for this very picky sleeper.
This review is for Serta iComfort Directions Acumen
Owned for: Less than a month
Condition: Like new

25 - 34 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

0
See full review

Male
Mark J
Review left on May 10, 2013

Great Bed!

Make no mistake this bed is quite firm at first. There is a reason Serta wants you to sleep in it for at least 30 days prior to return. However, if you have back pain and are looking for support and comfort look no further! I've had back pain for yrs and after only a few weeks in this bed it is GONE! I think the gel does work to stay cooler as i live in the PNW with no ac and have no problem. The bed will take a couple of weeks to get used to but after that you should be in love with the bed...and best part is if your not just return it before 120 days. And a 25 yr warranty, that's great! Bottom line is if you have back pain and are looking for a great bed with great support that is amazing to sleep in give this bed a try. If you don't have back pain and are looking for a plush super soft bed this may not be a good fit. Hope this help.
This review is for Serta iComfort Insight
Owned for: 1-3 months
Condition: Don't know

25 - 34 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium Feel

0
See full review

Female
Cindy FMathews, AL
Review left on Apr 22, 2013

Old Softy

This bed does have soft places even after one year. If you need any firm support this bed is not for you. I weigh 130lbs and my husband weighs 200, It is very obvious if you get on his side of the bed that there is a softer feel even in one year. Have called the store but was told warrenty only recognizes a measurable indentation as a defect,anotherwards, you must be able to look at it and see an indentation not feel it! We are now getting ready to get rid of it. Both of our backs hurt in am.2600.00 down the toilet!
This review is for Serta iComfort Insight
Owned for: More than 3 months
Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Official Response
We hate to hear that you are unhappy with the Insight, especially since we have so many people who love it. We do offer the 120 trial to help customers get a feel for the bed and whther or not that specific model will be a good fit for them.
0
See full review+ 1 comment

Male
Michael MDerby, NY
Review left on Feb 5, 2013

Buyer Beware!! Trust the Bad reviews!

My wife and I made our big just got Married purchase on bedroom set and this icomfort mattress. First 6 months were great! Soon developed a soft sink hole here we usually sleep. Rotating mattress helps for a week or so. We were totally suckered into buying this mattress! And to think, it was made 1 hour from where we live! My wife used to sweat like crazy in the beginning. Winter saves her. I had the issue only a few times. Problem is the poor quality of comfort in the icomfort. Warranty covers sagging to the naked eye. Well ours looks fine, but if you put an apple where we sleep it would probably disappear. Shame on you Serta! This mattress is borderline criminal. 85% of your icomfort owners experience the same things but you stand by your product and offer no type of condolence to your buyers. I'm 27 and have lower back pains because I'm practically sleeping in beach chair position. Have our first child on our way, can't go drop 2 grand on another bed. You managed to screw us this time, but never again and so help me , either will anybody 6 degrees from me.
This review is for Serta iComfort Savant Plush
0
See full review+ 23 comments

Male
Diane WMulino, OR
Review left on Jan 20, 2013

Sleep Sack aka Hammock

Our purchase of the iComfort Prodigy was a result of an exchange of a totally unacceptable innerspring mattress, exercising our "one-time comfort guarantee". Our salesperson assured us that, to approach the feel and comfort level of our old mattress, we should seriously consider a memory foam product. The concept of memory foam or any foam mattress was originally a negative concept to us due to the reported "hot sleeping" factor. We were introduced to the IComfort line by our salesperson who described the addition of gel to the memory foam to reduce the feeling of overheating while maintaining the reported positive features and support of memory foam. We advised our salesperson that a firm mattress was a absolute because of our sleeping preferences. Our mattress at home was a 19 year old Simmons "Beautyrest Silk" purchased new, rotated and flipped regularly.but was beginning to show signs of breaking down. We seemingly laid on every"firm" mattress in the store so many times that, after awhile, shopping became a blur. With the assistance of our salesperson, we left to consider the Prodigy, described to us as a "medium firm" mattress, one level softer than the Genius (which later we discovered was in error).The Prodigy was selected because we sleep in a cold room and felt the other model under consideration, the Genius, would be too hard in our cool environment based on the feel of the mattresses in the showroom.. We returned a couple of days later to make the purchase of the Prodigy, expecting some changes when the mattress was "broken in". What we didn't expect was the was the extent of changes that would occur over time. The mattress sleeps hot, offers no support unless totally on the edge, remembers exactly where the body was, is, has been in the past, and, without a doubt, will be for the duration of the mattresses life. Rotation of the mattress is the only option for changing the feel and action of the mattress, but this is only very temporary. The sensation of sinking in sand is probably the best choice of words to describe our nightly experience. We are unsupported, overheated and unable to move freely in bed, waking with sore backs and an ever increasing sense that we wasted $2000.00. As we write this review, we are awaiting delivery of another new mattress, from another manufacturer, counting down to the last night we will spend in this hammock, and remembering how good our old mattress still felt compared to what we can seemingly purchase now.
This review is for Serta iComfort Prodigy Plush
Official Response
We're very sorry to hear about your experience with the Prodigy, especially since we have so many customers who love it. Memory Foam mattresses in general aren't a fit for everyone as many people prefer the tradition innerspring beds like our Perfect Sleepers. We do hope that you are happy with your exchange.
0
See full review+ 1 comment

Female
Susan OHuntington, IN
Review left on Jan 20, 2013

Coughing all night but mattress is comfortable

The "Off Gassing" from the mattress is not tolerable by a person with sinus/allergy problems and sensitivities to strong odors including perfumes. I picked this iComfort mattress because the other foam mattresses were smelling really bad in the show room and I did Not notice any smell from the iComfort in the showroom. I think this problem needs addressed so people can figure out how to get rid of the odor fast before using the bed. The salesperson was great through our whole experience and the delivery was fast and excellent. I love the whole bed but am trying to figure out how to get the odor to go away. I can't find information on the internet or the manual about getting the odor out. I recommend this mattress for comfort but it needs aired out before sleeping on it.
This review is for Serta iComfort Savant Plush

Female

Side Sleeper

0
See full review+ 4 comments

Male
Bob MWilmington, NC
Review left on Jan 11, 2013

Customer Service Sucks

Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep.
This review is for Serta iComfort Genius
Official Response
Bob, We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically have customers make initial contact with the retailer for exchanges and returns because each retailer policy differs from the next. However, if you've received a mattress with ANY type of stain, it's unacceptable and should be taken care of. Please contact us for assistance (https://www.serta.com/contact/).
0
See full review+ 1 comment

Male
Shannon SLafayette, LA
Review left on Jan 3, 2013

DO NOT BUY THIS MATTRESS!!!

They love to sell this product by saying it has a 120 day guarantee! Dont buy into that! I purchased one on 12/27/2012. Slept in it for a week and was in tears every morning when I woke because my back hurt so bad. Contacted Conn's to let them know I hated it and could not walk, and wanted to return it! They told me that I had to wait 31 days and could only exchange it for another mattress. Thing is they do not have another mattress that I can sleep in there. So I am really screwed. Have a very expensive mattress that I cannot even sleep in!! Contacted Serta and they responded to get with Conn's - WOW!
This review is for Serta iComfort Insight
0
See full review+ 2 comments

Male
Valerie EClarksburg, WV
Review left on Jan 3, 2013

So far....

We love our new king sized Genius. We both have back and joint issues. So far we have not experienced the mattress heating up, unpleasant odors, sinking in of the mattress, or anything else negative. We are both 'plus sized' people and my husband is always warm. The salesman did tell us that the storage of the mattresses can cause the odors and sinking in of mattresses. He said it depends on whether or not the are stored laying flat or standing upright will determine if there is off gassing. Warehouse handling can affect whether or not it will sink in in spots too, he said. All I know is that we LOVE our Genius. Lest I forget, he threw in two free scrunch pillows! They are WONDERFUL!! We both snore, but much less since using these fantastic pillows. The only reason we both know this is because he got up to let the dog out and had to check to see if I was ok...wasn't snoring loudly! He used to wake himself up snoring...Sleeps through the night with no neck or back pain and minimal snoring. Best purchase we have made in 20 yrs of marriage!
This review is for Serta iComfort Genius
0
See full review+ 5 comments

1
...
12
13
14
...
1461