Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

Serta iComfort (Pre-2017) logo
86/100
Excellent
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
N/A
Back Support
57
Pressure Relief
57
Sleep Quality
64
Stays "Cool"
64
Value
50
Warranty Service
42
Average Lifespan
N/A
FILTER
14k total ratings, 163 with reviews
Male
Cindy LBurlington, ON
Review left on Dec 30, 2012

mattress is not supportive, backaches!

I purchased this mattress a year ago from Sleep Country $2500 and it seemed fine at first. But within a few months I noticed back and neck aches and kept waking all night. I went away on vacation and slept amazing and then realized it was my sagging mattress. I called for the warranty but no one will return my call. This bed lacks the support and gets too soft very quickly and then the backaches start. We regret purchasing this mattress and will lost so much money after only a year! We just purchased the beautyrest black collection top bed firm with pillow top. I cannot wait to have a good nights sleep. If purchasing a memory foam buy temperpedic, their beds don't sag!
This review is for Serta iComfort Savant Plush
Official Response
We're very to hear about your experience. We realize that you have purchased a new mattress and hope you are happy with your new model. If you still have your Savant, please contact us for assistance (https://www.serta.com/contact/). -Serta Mattress
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Male
Melissa HCrestview, FL
Review left on Dec 20, 2012

Developed back issues because of this bed

Got this bed because it had a 25 year warranty and was comfortable at the store. After a few months back started hurting as the mattress contours to you and stays creating an uncomfortable sunkin hole you sleep in. So angry for the price I paid. I now have severe back pain and spine is un alined. Ive never had any injuries or back issues so its from the bed. Now I have to go to physical therapy twice a week. This bed has seriously ruined my life. I use to be active but now can barely get up in mornings. Spent $3800 to sleep on my couch! No one from serta has called be back even with my receipt and warranty. DO NOT buy this bed !
This review is for Serta iComfort Insight
Official Response
Melissa, We're very sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/) so we can check into why you haven't been followed up with.
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Male
Kevin WPotwin, KS
Review left on Dec 14, 2012

Perfect

Picked this mattress up a month ago and absolutely love it. It starts out pretty firm like i was told from the store assistant manager but after a couple weeks its becomes perfect. Great bed for a great price
This review is for Serta iComfort Genius
0
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Male
Sharon S
Review left on Dec 2, 2012

I regret the purchase of my iComfort

I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is still an uneven and sloped surface that keeps him awake at night and makes his back hurt during the day. I'm on the verge of donating it to whoever will pick it ip and buying a traditional mattress, all in the name of a good night's sleep. It goes to show that you don't always get what you pay for. Please be aware that what you experience when laying down on a store's sample mattress is not necessarily what will be delivered to your bedroom.
This review is for Serta iComfort Savant Plush
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Male
Kathy BBelleville, IL
Review left on Nov 7, 2012

Wasted $3k on this

I have had this mattress for about six months now. My first attempt a writing a review did not work, so I'll try again, and hopefully save someone from making the same mistake I did. First off, standard North American King Size beds are 76 x 80 inches. At the BASE, this mattress is close, but about 3 inches from the top, it angles in. So, the sleeping area, on top, where you actually sleep, measures more like 72 x 76 inches. Being 6'4", I have the first king size bed in my life, and my feet still hang off the end! Borderline fraud in my book. Funny the bed in the show room did not have that. This type of bed is called memory foam for a reason. It remembers exactly where you slept the night before, and keeps the indentation for you. Turning the bed works for one night, and one night only. Otherwise, once you get in, be prepared to stay in that exact same spot, exact same position, all night, every night. I can only relate trying to turn over in this thing as trying to roll up a sand dune. I actually pulled a leg muscle trying to roll over one night. Intimate relations with my wife are worse than the waterbeds of the '70's. At least then you had wave motion going for you. I'll leave that at that. In life, there are some things you want to be hot. Showers, coffee, hot tubs. Not your mattress. One of the selling points of this thing was the extra gel that kept it cool, comfortable. Not so. In the winter, this may be an advantage, turning the heat off when it's 20 below zero and staying toasty warm. The other 9 to 10 months of the year, not so good. I have to admit, I usually don't get taken this bad. I did this time. Trusted what I thought was a first rate company to produce a first rate product. $3000 and I sleep on the couch. And yes I contacted the store I bought it from. "You slept in it, it's yours".
This review is for Serta iComfort Prodigy Plush
Official Response
Debra, We are very sorry to hear about your experience, especially since we have so many people happy with the iComfort. Please contact us for assistance (https://www.serta.com/contact/). -Serta
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Female
Anneka B
Review left on Oct 30, 2012

Unsure

I''m not sre if I'm still getting used to this mattress, my first night was good, and from then its slowly getting worse. I definately have THIS mattress, and it has the cooling gel, but after laying in it for a few hours I start to get really hot and find I'm tossing and turning to keep cool. my partner says that he is experiencing the same and we're really shocked after paying so much for a cooling mattress when we explained that we suffer from the heat. its definately hotter than out old spring mattress, and I keep wondeirng if we're doing something wrong, but we're just sleeping on the thing lol. I love the support and feel very well rested when I manage to sleep, and if I could stay in the same position I think I would get a wonderful nights sleep, but I just get too hot and have to move which is driving my partner mad. In the shop they explained that they've only had one complaint and that is of the mattress being too cold!!!! I wish that was my complaint. well, here goes night 4 and I'm dreading it. I spent all my savings and have been waiting for a new mattress for ages, I just feel a bit let down.
This review is for Serta iComfort Genius

Female

Back Sleeper

150-200 lbs

Official Response
We're happy to hear that the feel of the bed is good for you. We do suggest to use bedding that is made of breathable material to get the full benefits of the Cool Action Gel. Serta Mattress
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Male
Eleanor MHouston, TX
Review left on Oct 30, 2012

Roll from pillow to foot end to ease firmness

If 2 firm at 1st, get on bed once per day & roll from pillow end to foot end. I still believe in turning mattresses (not flip, but turn). Hoping this bed will last at least 15 years. Love the firmness.
This review is for Serta iComfort Genius
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Male
Debra VFond Du Lac, WI
Review left on Oct 29, 2012

Holy saggy batman

We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches on either side when we sleep. We both have spent more on chiropractors than for the bed and been in misery due to this and the fact you are sunk so low you cannot turn or get out of bed. I would think at the cost it would take longer than months to lose its shape. We bought this because of the 25 yr warranty but find we got no help and nothing done to correct our problem. Somehow I managed to lose my receipt so don't do that or you are out of luck, they will not help you in any way. If I could I would drag it down there and set fire to it on their doorstep.
This review is for Serta iComfort Insight
0
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Male
Karla RKearny, NJ
Review left on Oct 16, 2012

SO FAR SO GOOD

After sleeping in the same, cheap spring mattress for 5 years, we really enjoy the icomfort. The first night it was different. Since the mattress is new, it felt hard. But today will mark the 4th night sleeping on it and I must say I slept like a baby last night. The same goes for the pillows. They were very hard on the first night, but they are definitely softer now. My husband and I were having back pains from the spring mattress and neither of us has had back pain in the past few days. Mind you, we just bought a house and have been painting for the past week. Unfortunately, there are many mixed reviews about this mattress but from our experience so far we like it. It might be a different experience for you.
This review is for Serta iComfort Genius
0
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Male
David FIthaca, NY
Review left on Oct 15, 2012

Bliss

They say that the people that write reviews are those that either love or hate the product. Well, we are the ones that love it. I weigh 185 and my girlfriend is about 115. We have only had it for two months but we both rave about it. Although it may have become slightly softer over the two months, the change is hardly noticeable. It also started a bit stiffer than the one in the store but now is pretty close to what was there. However, we are glad we purchased the stiffer prodigy. Lower back problems have improved a bit but I didn't expect it to cure everything. The foam smell lasted just a couple days (as opposed to two weeks with the old foam topper). Overall, well worth the money. We were even happy with the salesman at Metro mattress that gave us a beautiful Amish frame for a good price. The price in the stores is fixed by Serta, but they can give you a deal on the extras.
This review is for Serta iComfort Prodigy Plush
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