Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

85/100

Very Good

Based on 14k real owner experiences with this brand.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

Average Lifespan

N/A

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on serta.com

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14k total ratings, 163 with reviews

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Traci GBerrien Springs, MI

Review left on Oct 27, 2013

DO NOT BUY THIS BED! Insight model

I spent way too much on this bed and I am now stuck! This bed is very hard, like sleeping on a board. The foam does not give at all. I sweat all night long due to the heat that is generated from this foam. It is horrible. Since I bought this bed I have had to start wearing Icy Hot patches all night long just to stop the pain in my back and neck. Believe me there is nothing medically wrong with my body. It is horrible. I use pillows to buffer myself from the mattress and bed and now am considering spending 400.00 on a gel mattress topper. UGH. This really stinks. Of course, I am stuck with this mattress. I have even taken to sleeping on the floor and couch due to there being no give at all in this "foam".

This review is for Serta iComfort Insight

Owned for: More than 3 months

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

See full review

Jeff BMillbrook, ON

Review left on Oct 10, 2013

Poor durability

We purchased this new mattress/box spring set as our old King foam set from Sears was 30 years old. The Sears set was perfect and the only reason we purchased the new set was because the old set was well, 30 years old. This new Oracle set is now 1 year old and has severe sagging on both sides, such that we feel we are sleeping in "valleys". When rolling over it feels like you are trying to climb a hill. In fact, my wife has given up on it and sleeps in the other room now. Hope this helps in your decision.

This review is for Serta iComfort Oracle

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

See full review

Dan BGloucester, ON

Review left on Aug 2, 2013

Very hard.

Got it, it was much harder then the store model, too hard. I woke up in the morning, with massive pressure point point pain, and loss of blood. BUT my back was just awesome on it, PERFECT. I had to return it as my hip and shoulders where hurting, but my spine was the best it had ever been. Since then with the new mattress that replaced this one, my pressure points are all fine, BUT I do have back/spine pain.

This review is for Serta iComfort Oracle

Owned for: 1-3 months

Condition: Like new

25 - 34 years old

Male

Side Sleeper

250-300 lbs

Prefers Harder Feel

See full review

Kim ASummerville, SC

Review left on Jul 24, 2013

i hate this bed

We've had this bed for almost 2 weeks now and I ache more with each morning. I'm considering swapping it for the insight model but worry that won't be the right choice either. The genius is extremely firm, feels like sleeping on concrete. I weigh 120lbs and I feel this bed gives me no support. I wake every morning with back aches. I'm very stiff when I wake up. Dread going to bed each night

This review is for Serta iComfort Genius

Owned for: Less than a month

Condition: Like new

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

Jodi TPompano Beach, FL

Review left on Jul 15, 2013

a mattress is a very personal purchase

My husband and I love this bed. I would highly recommend purchasing the adjustable base if you are going to invest in a memory foam or other expensive mattress it truly makes all the difference in the world. I tried every mattress in the store including more expensive ones and what really relieves the pressure points is the ability to change the position especially elevating the legs just slightly., the zero gravity option is amazing. I prefer an extremely soft bed as I am a former waterbed sleeper. The air beds are just too hard and traditional beds just don't help. I have not ad any problem with off gassing or smell of any kind. The bed is not hot at all. If I were to do anything I might upgrade to the next softest iComfort. . As of now I am perfectly happy. I woke up in tears from pain in my hips and back from a traditional mattress. This is no longer a problem with the iComfort. Again the adjustable base is very important., This bed is much more comfortable than even the most expensive temper mattress mainly due to the adjustable base. If you can't afford the base I really don't see the point of spending so much on any mattress. Also just for more detail. We have the split king... Hubby weighs 160 and I weigh 120. I think this matters for the level of firmness/softness needed . I have a fractured L3 and osteoporosis so I need to elevate my legs and my husband can't sleep without elevating the head of the bed. The adjustability and split king really cater to both of us.

This review is for Serta iComfort Savant Plush

Owned for: Less than a month

Condition: Don't know

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

See full review

Sam SLethbridge, AB

Review left on Jul 13, 2013

No support

We decided to try this mattress out after sleeping on a tempurpedic for the last 5 years - bad move! My husband doesn't mind it, but it is way too soft for me. At first it feels like the Tempur Cloud Luxe bed, and I was hoping it would support my back after the initial sinking in feeling like the Cloud Luxe, but unfortunately that wasn't the case. I haven't had a sore back when I woke up for 5 years, and the last few nights sleeping on this bed I have had a sore back every morning. It does stink when it first comes, but so did the tempurpedic, and I think the smell was probably better with the iComfort, but it does go away in a day or 2. Bottom line: this is going back and we will be getting our Tempurpedic back so I can wake up without back pain again!

This review is for Serta iComfort Directions Acumen

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

Jon BWebster, NY

Review left on Jul 2, 2013

Too warm in the Summer

We bought the iComfort Insight because of the claims that it will sleep cooler than other memory foam mattresses. It was fine during the fall and winter when we bought it, but as soon as summer came. We found that it slept much warmer than are conventional mattress did. As far as the comfort is concern. The first week I thought it was the greatest mattress that I had ever slept on. Then I started to notice that I would be slowing sinking deeper into the mattress during the night. This sinking into the mattress made it a lot harder to roll over and to get out of the bed. This mattress might be OK if you weigh 100lbs or less and like it warm in the summer, but to anyone else, I can not recommend buying it.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Moderately worn

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review

Tom SCouncil Bluffs, IA

Review left on Jun 20, 2013

Not happy

When I purchased the bed I was in heaven now I am sinking into hell.I bought the mattress in April of 2012, now a little over a year later I can't find a firm spot on the bed . I sometimes sleep crossways in the bed seeking support . Complained to store I purchased from and they ran a string hooked to a couple plumb bobs across the the bed and said not enough sag to warranty . I spent over two thousand dollars for a bed that in a year is like sleeping in quick sand and I am stuck with it . Tom in Iowa

This review is for Serta iComfort Genius

Owned for: More than 3 months

Condition: Completely worn

55 - 64 years old

Male

Back Sleeper

200-250 lbs

Prefers Harder Feel

Official Response

We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's lined out in out warranty.Our iComfort models do have different levels of firmness which range from very firm to very soft. While it is normal to have slight impressions within memory foam, it may be possible that the model chosen was a softer mattress.

See full review+ 3 comments

Tim DAustin, TX

Review left on Jun 9, 2013

From GREAT to HORRIBLE

We bought the new Revolution Icomfort by Serta from Mattress Firm January 2012 on the recommendation of the salesman (Joseph Sabino). He told us that after the break-in period that we would find the mattress would contour to our body and give us the support we're looking for. In the beginning the mattress was firm and as it broke in became very comfortable - at first. The mattress continued to breakdown, sag to the point that I now sleep in a hole. My back hurts terrible when in the mornings. Considering that I had back surgery and need support, I am extremely disappointed in the quality of the material. I have not had a good night's sleep in months and being that I am warm nature and though salesman told us the material in the mattress was design for folks like me, not true. I find myself sleeping on top of the sheets as I am burning up. I definitely cannot recommend this mattress for folks like me that require support and cool environment for quality sleep. Not to mention the manufacturer's warranty does not do justice for internal sagging. As the mattress returns to form but, it does not hold its' form. Tells me the manufacturer uses substandard materials to not stand behind their quality. Most assuredly is frustrating to have spent $1,700 for a mattress that 17 months later we need to replace. Would not purchase another mattress from Serta. If sales people at Mattress Firm are aware of this issue and do not advise their clients, shame on them and should be boycotted.

This review is for Serta iComfort (Pre-2017)

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

Official Response

We are sorry to hear that you are unhappy with your mattress, especially since we have so many customers who enjoy it. We can assure you that we take customer satisfaction very seriously. You may find that an innerspring mattress would better fit your comfort needs. It is normal to have small impressions within the mattress to a certain point. This would be considered normal wear and would need to sag pass the threshold laid out in the warranty to be considered for replacement.

See full review+ 1 comment

Jim MVisalia, CA

Review left on May 29, 2013

WHat the salesman won't tell you

I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench tour body lies in. If you want to roll over, you have to wake up enough to lift yourself out of the trench &/or flop over. This trench eventually "bottoms-out" against the foundation; negating the form fitting effect. Unless you weigh 90 lbs like the model in the other brand's ads, you will experience the same thing. Additionally, if you sleep on your side, your mid-section & thighs (which are heavier than your lower legs,) will form a "v" trench in the foam. This puts negative pressure on the lateral and medial ligaments in your knees. Care has to be taken not to move in such a way as to hurt them while you sleep.If I hadn't spent so much on this, I would have replaced it by now. OBTW, the return period for the mattress was just under the length of the manufacturer recommended break-in period...Still waiting for a really great nights sleep. P/S, my back hurts worse with this than with the one it replaced.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Harder Feel

See full review

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Serta iComfort (Pre-2017)
Mattress Ratings & Reviews

DO NOT BUY THIS BED! Insight model

Poor durability

Very hard.

i hate this bed

a mattress is a very personal purchase

No support

Too warm in the Summer

Not happy

Official Response

From GREAT to HORRIBLE

Official Response

WHat the salesman won't tell you

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

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Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort (Pre-2017) Mattress Ratings & Reviews

DO NOT BUY THIS BED! Insight model

Poor durability

Very hard.

i hate this bed

a mattress is a very personal purchase

No support

Too warm in the Summer

Not happy

Official Response

From GREAT to HORRIBLE

Official Response

WHat the salesman won't tell you

Serta iComfort (Pre-2017)
Mattress Ratings & Reviews