Carolina Mattress Guild Nature's Image
Mattress Ratings & Reviews

So happy to hear about another positive experience! Thank you for sharing with us, and we hope it lasts forever too! :)

"We noticed right away that it was more firm than the one at the store and after the first few nights my wife called the the salesperson and she said it would soften up after a week or two and there was no returning it. I like firm and I found it very comfortable but after a few weeks the mattress never softened up, but my wife said she felt like she was sleeping on a piece of plywood" The mattresses that are made for the showroom , and the mattresses that are made for the consumer, are all made in the same place and ship on the same trucks. The workers literally have no idea what a showroom order is, or whether a bed is headed towards someone's home. It is rare that an older showroom model softens up over time, especially if thousands of people have laid on it over the period of a year or more. We would be willing to send a representative to the Rooms to Go store that you purchased your mattress at, and have them test the softness of the bed vs. a standard bed (they would know if the bed was too soft immediately). If they find that's the case, we would work with RTG to ship you a new mattress right away and rectify the problem. Please contact me at mlydick@carolinamattressguild.com, or at 336 476 1333x240 so that I can get your information and proceed accordingly. We're committed to your satisfaction, and your comfort experience. As you can imagine comfort and feel are a personal measurement though, but we should be able to quickly determine if the floor sample has gone "soft" and get you taken care of. I look forward to hearing back from you - Michael