Stearns & Foster
Mattress Ratings & Reviews

Stearns & Foster logo
95/100
Exceptional
Back Support
64
Pressure Relief
64
Sleep Quality
70
Stays "Cool"
72
Value
57
Warranty Service
60
Average Lifespan
11.8 Years
Back Support
64
Pressure Relief
64
Sleep Quality
70
Stays "Cool"
72
Value
57
Warranty Service
60
Average Lifespan
11.8 Years
FILTER
12k total ratings, 98 with reviews
Male
M LChisago City, MN
Review left on Nov 7, 2013

Warranty ripoff and lousy customer service

I bought a Stearns and Foster Lois II Firm Queen size box spring and mattress from Sears on May, 2013. Within a couple of months of buying it one side of the mattress began to bulge out, and the top along that same side started to sag. In August I contacted Sears about the issue. It took 2 months for someone to come to my home. The person that came to my home said it was obviously a factory defect, but the decision was not his to make. He told me Sears would contact me within ten days. They did not. I had to contact them. I was told the defect was not bad enough for them to consider exchanging it. I asked to speak with a manager several times, and they refused. I find it hard to believe that someone in management who hasn’t seen the defect can deny the claim when the person that they sent to view the defect told me it was a defective mattress. I have photos that show the damage. The top now sags approximately ¾ of an inch, and at least 2 inches at the edge. The side bulges out between 2 ½ and 3 inches. This is unacceptable to me on a mattress that is now less than six months old. As a side note. When I first contacted Sears it took several calls to finally speak with someone in Sears customer service. Three calls were cut off after 30-40 minute waits. My experience with their customer service is that it is the worst I have ever encountered. Also, why didn’t they contact me with their decision, requiring me to have to call them again. I have also contacted Stearns and Foster. They had me leave a message with a representative. That was 3 days ago. And still no return call. I am no longer a Sears customer, and will never buy a product from Stearns and Foster, or Sealy. (Sealy makes more than one brand of mattress.)
This review is for Stearns & Foster Lois II Firm
Owned for: More than 3 months
Condition: Completely worn

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

0
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Male
Jay HSan Diego, CA
Review left on Aug 2, 2013

Stearns and Foster Disappointment

A sincerely disappointing mattress purchase. We believed in the name brand and warranty, and spent nearly $2900 on the mattress alone - a king Luxury Latex. After only three months is showed very obvious body indentions. We filed a claim, which was rejected because the mattress indentions were less than 1.5 inches. Nevertheless, there is a noticeable hump in the middle of this nearly new bed, we are disappointed, and can not recommend the purchase of a S&F mattress.
This review is for Stearns & Foster
Owned for: 1-3 months
Condition: Completely worn
0
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Female
Lisa ESan Francisco, CA
Review left on Jun 29, 2013

We love this mattress

This is our first Stearns and Foster. We originally bought the Stearns and Foster's Chastity FIRM Euro pillowtop, and it was just too firm for us. Luckily we were able to exchange it for the "plush" model, and it is perfect. We love it! We upgraded from a queen sized bed, which was a step up as well.
This review is for Stearns & Foster Estate Chasity II Plush Euro Pillowtop
Owned for: Less than a month
Condition: Don't know

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

0
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Female
April TGrizzly Flats, CA
Review left on Jun 10, 2013

Don't waste your money.

Expensive and not worth a dime. The only part of the bed that has support is around the edge. If two people plan to sleep on this bed, plan on both being in a hole in the center of it.
This review is for Stearns & Foster
Owned for: More than 3 months
Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

150-200 lbs

Prefers Harder Feel

0
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Male
Mrs ACalgary, AB
Review left on Mar 2, 2013

double hammock

I would never recommend this bed or Sleep Country to anyone. Huge waste of money, so TERRIBLY ncomfortable around the one year mark, sore backs, necks, hips... Sleep Country sent out a 'technician" who used a level and ruler, that has no real measuable pressure to make the 'reading' accuarate. I think it is open to interpretation, and the 1.5' was not measured, even though we find it impossible to roll in the bed. I called back 6 months later to have them come out again, and was told they'd call back to discuss it, never heard from anyone for several weeks. When I called again, then again, it only rang and rang. Finally on the 3rd try, I got a voice mail, where I left a message, ad nobody called back. A few weeks later, I tried again, and same thing. Terrible, Crappy service.
This review is for Stearns & Foster Latex
0
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Male
Cynthia HWashoe Valley, NV
Review left on Jan 23, 2013

Don't consider EVER!!!!

$2400 down the drain. Wish I could take it back burn it in the parking lot. Plus the fact its hard to lift to just tuck in the sheets its too heavy. Why is it you can take just about everything back but a mattress? After 1 week I called to complain about the hole I was sleeping in and was told I should be sleeping in the middle or jump up and down in the middle to get the hump out. To even out the hole. Really! Sure they could send someone out but the hole or depression has to measure without any weight on it. For the money we thought we were buying a good quality mattress. Now we are stuck becasue who can afford to toss away 2400 dollars? Besides my husband says we can't.
This review is for Stearns & Foster
0
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Male
Elena PJackson, NJ
Review left on Sep 23, 2012

Horrible!

I will never by S&F again (and I was a fan for years)! This mattress sagged immediately (I am not a big person) and I am in horrible pain because I refused to believe that S&F had "sunk" so low... so I tried everything under the sun (multiple mattress toppers, hugging the side, sleeping diagonally)... do NOT buy this mattress... you will be sorry. This mattress is used on a platform bed.
This review is for Stearns & Foster Provencial
0
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Male
Tula BMinneapolis, MN
Review left on Mar 27, 2012

Need Back Support - Bought Lux Estate Cathryn (Kathryn) Luxury Firm

Originally purchased a Simmons Oceanside pillowtop. It was too soft and we sank right into it over night. It felt like sleeping in a trough because there was so much cushioning foam and the springs were 15.5 gauge. We exchanged it for this S&F and it is perfect so far. Just the right amount of cushioning on top.  It has helped with my back pain, and I hope that it lasts 20 years as we are on the lighter end of the weight scale.
This review is for Stearns & Foster Luxury
0
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Female
Laura BMc Gregor, TX
Review left on Dec 21, 2011

I hurt all over, every morning.

The first week we owned this bed, there were 2 body shaped divots where we slept. Someone told us it would even out over time, so we waited.  When my back pain became intolerable, I called the store where we made our purchase, DUBOISE IN WACO, TX, and they wouldn't replace it, because it had been 31 days since our purchase, and they only have a 30 guarantee.  This is no inexpensive bed.  Don't waste your money.  The body imprints have only worsened over the year. We both wake up achy, unrested, and frustrated that we are stuck with this piece of junk.  The mattress I bought in college at a garage sale was better.
This review is for Stearns & Foster Tropical Oasis Saybrook Point Ultra Plush

Female

Side Sleeper

200-250 lbs

0
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Female
Evelyn MNewark, NJ
Review left on Dec 2, 2011

Out of this World sleep

Excellent mattress sad it cannot be found in king size. Bought this mattress almost 9 years ago at Bloomingdale's and it has kept its specifications like new. Looking for a king size mattress just like this one but no such luck. The mattress has a soft and cushion feel without compromising its firmness for body support.
This review is for Stearns & Foster Pretty Bed Cushion Firm

Female

Side Sleeper

150-200 lbs

0
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Stearns & Foster Mattress Reviews - Page 9 | GoodBed