We purchased this mattress three months ago & can stand it no longer! My husbands back is killing him, it is extremely hot, and it is already sagging after only three months! WE explained my husbands back problems to the salesman and he assured us this mattress is what he needed. He can't turn over in it and wakes up every morning with back pain.
The bed had developed impressions for both my wife and I. We are not heavy, low bmi. Past year back has been bad and now we have figured it is the bed. The bed is bad and it should have lasted 10 years we got about a year from it. No chance of a warranty because the smart people at Serta knew that their measurements of over 1.5" sag is from material top - The material top floats on tension and would never sag like the underlying surface. Serta Verano - horrible.
This review is for Serta Perfect Sleeper Verano Plush
I wish someone would make a cover that would allow the body heat to escape! I have tried many many mattress pads and cotton coverings with only slight relief.
This review is for Serta iComfort Genius
Owned for: 1 year
Condition: Like new
55 - 64 years old
Female
Side Sleeper
100-150 lbs
Prefers Somewhat Harder
Arthritis, Back Pain (lower / middle), Osteoarthritis
My wife has back problems, and we've gone through five mattresses in the last twenty years trying to find one that is comfortable and stays comfortable (pillow top mattresses nest out in only a year or two). This mattress is the first one that we both love, and it's as comfortable today as the day we got it. Love It!
Used this mattress little over a year. I notice a differe...
Used this mattress little over a year. I notice a difference between the side I always sleep on, versus the side I don't, and now have been trying to switch sides because the less used side is more comfortable now.
This review is for Serta Perfect Sleeper (Pre-2019)
The bed is soft, but over a couple of months I can really feel the indents where I sleep. Moving over a couple of inches makes for a very unpleasant sleep. I wouldn't buy another goal mates again. I would go with a coil mattress with a pillow soft top.
This review is for Serta iSeries Commendation Pillowtop
Owned for: 1 year
Condition: Moderately worn
35 - 44 years old
Male
Side Sleeper
150-200 lbs
Prefers Somewhat Softer
Sleeping Hot
Official Response
Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.
Within one week of sleeping on bed I was in worse pain
I went back to the store to talk to the salesman about switching out the bed (in a wheelchair) and was made to feel like I was bothering the salesman and told it would go against his record and made to feel bad.I am a 72 year old woman with spinal stenosis on a limited income. I was told there was this wonderful guarantee , at the time of purchase, where if it wasn't comfortable, I could switch it out for another mattress. The salesman made me feel terrible. I came home, and put a memory foam topper on my new mattress and until today, that is the only way I can sleep on it. The support was not good for my back due to my back problem. I explained that to the salesperson when I purchased the mattress. I will never buy anything at that store again.
Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.
My husband and I are heavy, the middle of the mattress fe...
My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
This review is for Serta iComfort Genius
Owned for: 1 year
Condition: Moderately worn
55 - 64 years old
Female
Side Sleeper
200-250 lbs
Prefers Somewhat Harder
Official Response
Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.
