My wife has back problems, and we've gone through five mattresses in the last twenty years trying to find one that is comfortable and stays comfortable (pillow top mattresses nest out in only a year or two). This mattress is the first one that we both love, and it's as comfortable today as the day we got it. Love It!
Used this mattress little over a year. I notice a differe...
Used this mattress little over a year. I notice a difference between the side I always sleep on, versus the side I don't, and now have been trying to switch sides because the less used side is more comfortable now.
This review is for Serta Perfect Sleeper (Pre-2019)
The bed is soft, but over a couple of months I can really feel the indents where I sleep. Moving over a couple of inches makes for a very unpleasant sleep. I wouldn't buy another goal mates again. I would go with a coil mattress with a pillow soft top.
This review is for Serta iSeries Commendation Pillowtop
Owned for: 1 year
Condition: Moderately worn
35 - 44 years old
Male
Side Sleeper
150-200 lbs
Prefers Softer Feel
Sleeping Hot
Official Response
Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.
Within one week of sleeping on bed I was in worse pain
I went back to the store to talk to the salesman about switching out the bed (in a wheelchair) and was made to feel like I was bothering the salesman and told it would go against his record and made to feel bad.I am a 72 year old woman with spinal stenosis on a limited income. I was told there was this wonderful guarantee , at the time of purchase, where if it wasn't comfortable, I could switch it out for another mattress. The salesman made me feel terrible. I came home, and put a memory foam topper on my new mattress and until today, that is the only way I can sleep on it. The support was not good for my back due to my back problem. I explained that to the salesperson when I purchased the mattress. I will never buy anything at that store again.
Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.
My husband and I are heavy, the middle of the mattress fe...
My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
This review is for Serta iComfort Genius
Owned for: 1 year
Condition: Moderately worn
55 - 64 years old
Female
Side Sleeper
200-250 lbs
Prefers Harder Feel
Official Response
Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.
This mattress was a prize from Fox 2 and Gardner White. We were in the market for a new mattress so I tried for about a year and finally won. With all the choices out there, this mattress suited our needs perfectly. We were very pleased with the entire experience, next day free delivery and they removed our old mattress set.
This review is for Serta
Owned for: 1 year
55 - 64 years old
Male
Side Sleeper
200-250 lbs
Prefers Harder Feel
Osteoarthritis
Official Response
Hi Ken,
Congratulations on the new mattress! We are happy to hear it's working out for you, and we hope you enjoy it for years to come.
My mattress seems to sink in the middle and its not even ...
My mattress seems to sink in the middle and its not even a year old. It is very uncomfortable, I hate it.
This review is for Serta Perfect Sleeper (Pre-2019)
Owned for: 1 year
Condition: Completely worn
Over 65 years old
Female
Side Sleeper
150-200 lbs
Prefers Harder Feel
Official Response
Hi Constance,
If you have a queen or king size Perfect Sleeper, we suggest checking your bed frame to make sure you have proper center support which can impact the mattress. You have also indicated that the comfort of the mattress is too soft. It would be helpful to know if this was always the case, or if you were initially happy with the comfort of the mattress. Please give us a call at 1-888-557-3782 if we can be of further assistance.
Mattress was extremely comfortable when we first purchased it. Within a few months, mattress began to lose its "magic." Feels much firmer than it did upon initial purchase. CANNOT BE FLIPPED!! If you and your "sleepmate" are different weights, the non-flippability factor becomes an issue over time. No warranty because we purchased from the Clearance Center----if we had a warranty, we would have returned this mattress. If you want a cushy, plush, Hotel-like mattress, this is NOT the best choice. Love a great bargain, but will probably not shop the Clearance Center for mattresses again----unless they add a warranty.
This review is for Serta
Owned for: 1 year
35 - 44 years old
Female
Side Sleeper
200-250 lbs
Prefers Softer Feel
Back Pain, Neck Pain, Plus Size, Sleeping Hot
Official Response
Hi Michelle,
Thanks for choosing Serta. We are sorry to hear that the mattress isn't the right match for you. Most of the mattresses sold at retail today are single sided to remove the burden of flipping. You may want to consider a plush memory foam mattress topper to add some softness to the sleep surface if that is the type of feel you prefer. When you do decide to move on to a new mattress, we do hope that you keep us in mind and that you reach out to us for assistance in finding the right model.
At first it was fine, but over time it seems to degrade in quality. Obviously, it's not worth the $800 I spent on it. Could have gotten something a lot nicer for cheaper. Sadly disappointing.
This review is for Serta
Owned for: 1 year
Condition: Moderately worn
Side Sleeper
Back Pain, Hip Pain, Neck Pain, Plus Size, Restless Leg, Sleeping Hot
