Restonic
Mattress Ratings & Reviews

Hi Rebecca, I'd like to start by thanking you for sharing your experience with us. Your happiness with your new Restonic mattress is our top priority and we can't help if we don't know there's a problem. Have you contacted the retailer you bought the mattress from and explained the problem? You also might want to compare your bill of sale to the law label on your mattress to ensure the mattress you bought is the one you received. Mistakes like that don’t happen often but we’re all human and it’s better to double check before going any further. It can take up to 2 weeks for your body to adjust to a new mattress, especially if your old mattress had significant support issues. There are, however, some things you can do to make the transition easier. When memory foam is cold, it is much firmer than other mattresses. Throughout the night, it softens as it responds to your body heat. You might want to try a heating blanket or turning the heat up in your bedroom in the hour prior to your going to bed. Another thing that can help is a mattress pad, which will add a comfort layer between you and the mattress. If these things don’t help you adjust to your new mattress, you should contact the retailer who sold you the mattress and explain the situation. We’re always available to talk if you’d like to discuss the matter with us too. You can reach us at: info [at] restonic [dot] com. Thanks for reaching out and I hope this helped a little! Julia

Hi Sasha, Thanks for getting back me so quickly! I won’t know about costs until we talk but I can’t do anything until we talk. I don’t want to see any customer have such a poor opinion of our products and I can assure you, we’ll do everything in our power to turn this situation around. We very much look forward to hearing from you. Julia

Hi KF, Your Restonic representative that works with Haynes Furniture looked through their warranty claims and there are none with your initials. Also, the folks at Haynes Furniture have tried to find your purchase in their records and there isn't enough information posted on GoodBed to be successful. Haynes Furniture and Restonic both want to help with the problem you're having. We've waited to find you through an email to info@Restonic.com, but that hasn't come through yet, either. Please call Haynes Furniture's customer service at 800-768-0348 so they can help you set up a warranty claim. Your Restonic rep, Travis, wants you to know that as soon as you contact Haynes Furniture, they will get in touch with him and, together, they will work to get your issues resolved quickly. Thanks for letting us know you need help with your mattress.

Hi Penny, We're very sorry you're having difficulty transporting your mattress to the Houston manufacturer location for inspection and repair. As manufacturers, we're not equipped to cover transportation as part of the Restonic warranty - and this is normal in the bedding industry. Customers usually rely on their retailer to help them with picking up their bed and bringing it back to the store where our 18 wheeler picks it up and brings it to the manufacturer location. That's one of the ways that retailers are the first line of warranty assistance for customers. When you moved you were left without that support system. It's great that another retailer is willing to hold your mattress for the truck so you don't have to take it to Houston. We do have the option of using 1 of 2 independent inspection companies when customers would prefer to pay for an in-home inspection. I've checked with one and they don't have inspectors in Texas. I'll inquire of the other company and see if they can do an inspection in Frisco, TX. Also, if the mattress is defective, you'll still need to get it to Houston for repair. Thank you for letting us know that you feel we have been slow to respond. Without your input we wouldn't know where we could improve. Every customer service staff member tries to get back to their customers as quickly as they can. Sometimes answering questions requires checking with a supervisor, or someone even higher in the chain of command, and delays can result. We'll definitely try and improve our response time. I am confident that, if your mattress has a defect in material or workmanship, once it is repaired you will be very happy you went through the effort of having it taken care of. It will almost be like having a new mattress again - a new start - and, if you sleep all over the mattress, it will be because you want to. Please follow up by sending an email to info at Restonic.com. I'd like to see if there's any way to make this a better experience for you. If an independent inspector is an option, I'll need a way to get in touch with you. Deb

We’re very troubled to hear about your experience with your mattress and our customer service. Quality and customer service are core values at Restonic, so thank you for letting us know we disappointed you. We have researched your first name and last initial in our customer service database and could find no order for a return/repair. We also contacted the retailer and they cannot find a record of an issue under the information either. Both Restonic and the retailer want to find out how this happened and work with you to see if we can correct the situation. Please send an email to info@Restonic.com and include as much detail as you can. Please make sure to include a photo of the law label. The law label is a white form sewn into the head or foot of your mattress that says “DO NOT REMOVE UNDER PENALTY OF LAW EXCEPT BY CONSUMER.” We look forward to hearing back from you.

We’re very sorry to hear you are disappointed in your Restonic mattress. Based on the information you provided, we are unable to find any warranty claim filed by you. While comfort is a personal metric that cannot be covered under a warranty, body impressions greater than 1.5” are covered. You will need to provide a copy of your original sales receipt, the name of the manufacturer printed on the law label, and pictures of ribbons or labels on your mattress that say “Restonic.” We need this documentation because your warranty is not transferable and the sales receipt shows that you were the original purchaser of the mattress, and pictures of silk ribbons or labels that say “Restonic” prove you have a genuine Restonic mattress. Our manufacturers are licensed and can make other brands in addition to the Restonic brand name. To begin the claim process, please email those items to info@restonic.com. We have customer service specialists waiting to hear from you.