DO NOT BUY a Kingsdown Mattress!!! I purchased a new Kingsdown King size mattress in June 2018. Within months of owning the bed it began to sag and created a hump in the middle. After contacting Kingsdown for the warranty, they sent out a third party inspector who indicated the mattress had a 2” dip on the right side. Kingsdown denied my warranty claim stating it was within normal wear measurements.
Now, if anyone else is considering spending over $1,500 on a mattress, I’m sure you’d like to ensure you have a product that lasts for more than a few months and the warranty is valid. Nice job Kingsdown you lost another customer!!!
Completely disgusted with this company’s warranty! My husband and I purchased a Kingsdown mattress exactly 8 months ago after my husband had back surgery. It was specifically asked and promised by the sales rep at Teppermans Windsor there would be no dipping at the lower lumbar area. We spent over $4000 on a king size custom number bed. Well Kingsdown....it’s dipping a lot and we are normal size people. Can’t even imagine what this mattress would look like if we were over weight people. Teppermans keeps saying you won’t cover the warranty because it’s “normal” dipping. NO MATTRRSS AFTER 8 MONTHS SHOULD SINK/ DIP! I don’t care if it’s 1 inch or 1.25 inches of dipping ...it’s dipping without body weight on it. To add to insult the company actually put a piece of plexiglass on top of the mattress to do their measurements! Are you kidding...how is that going to give you a true concave measurement when your applying a flat surface. If you stand by your products.....maybe you should stop fighting customers and fix the issue!!!! Prior to this purchase I had a mattress that was over 14 years old and never had the issues I’m having now after 8 months! I still have that mattress as well! Maybe I should have went with that company instead....at least nothing dips!
I’m not rich so it’s not an option to buy another one! Fix the problem KINGSDOWN if you have any integrity!!
No doubt their are good and bad mattresses out their, but kingsdown is the only company that tests and measures every mattress before it leaves their plant, great QC! On top of luxury quality, the vertical zoning make sleeping on my side awesome, even being 265lb’s!
My husband and I have sags on each side and practically a bump between us. We also purchased the box base too. But we received good service with the warranty
This is the 3rd Kingsdown mattress we've had since 2013, keep getting them replaced because we sleep in big holes within 1 year or so. This time we are NOT going to try again. Thinking Tempurpedic. I am so disgusted by the performance level and the customer service from this company!
This review is for Kingsdown
Owned for: 2 years
Condition: Very worn
55 - 64 years old
Female
Side Sleeper
150-200 lbs
Prefers Medium
Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Restless Leg
This is by far the best bed I've ever had. I used to wake up and toss and turn all night. Now, if I wake up, the supreme comfort helps me drift right back off. In fact, if I do wake up I'm so pleased because for those few moments I'm blissfully aware of how comfortable I am!!
This review is for Kingsdown Palais Royale
Owned for: Less than a year
Condition: Like new
35 - 44 years old
Female
Stomach Sleeper
100-150 lbs
Prefers Somewhat Softer
Acid Reflux, Airborne Allergies, Back Pain (lower / middle), Hip Pain
These beds are absolutely the worst piece of garbage I bought in my life. The ones I had before are 15 years old and still good I keep them for my guests and the Kingsdown which were 5 years old went straight in the garbage. The pillow top that are now being installed on the mattresses is a rip off. It's done on purpose so the mattress will need to be change in the next 5 years if you are lucky. They cannot be flip over therefore useless to flip it from head to toe because your bums are always at the same place thus the fact the it will sag and they will be garbage within the first 5 years. I called Mattress Mart and they send me some twits with a plumb bob to measure the depth and everytime he came to take a measure it was never sagging enough the number kept changing to a higher one. Therefore Kingsdown is junk and Mattress Mart not recommendable
This review is for Kingsdown Platinum Pillowtop
Condition: Completely worn
55 - 64 years old
Female
Back Sleeper
150-200 lbs
Prefers Somewhat Harder
Acid Reflux, Back Pain (lower / middle), Restless Leg
We had a Kingsdown Mattress for several years, it was a delight, but our home burned and we HAD to have another one! I am a heavy person with old joint injuries - this bed supports my weight, but allows painless sleeping.
This review is for Kingsdown Vegas Cushion Firm
Owned for: 1-3 months
Condition: Like new
55 - 64 years old
Female
Side Sleeper
250-300 lbs
Prefers Somewhat Harder
Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Plus Size, Restless Leg, Sleeping Hot
We spent a lot of money on this mattress. I was in the process of having major knee surgery and knew I’d be in bed a lot. Worst bed I’ve ever owned. I hurt all the time especially my hip and back. I am a side sleeper. I gave up and bought a bed in a box for far less money. I’m sleeping so much better. I track my sleep with a fit bit and the difference is amazing! Save yourself a lot of pain and money.
This review is for Kingsdown Sleeping Beauty Advantage Pillow Top
Owned for: 4 years
45 - 54 years old
Female
Stomach Sleeper
100-150 lbs
Prefers Medium
Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Restless Leg
