Five Star
Mattress Ratings & Reviews

Five Star logo
84/100
Very Good
Back Support
57
Pressure Relief
62
Sleep Quality
60
Stays "Cool"
70
Value
40
Warranty Service
N/A
Average Lifespan
7.2 Years

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Back Support
57
Pressure Relief
62
Sleep Quality
60
Stays "Cool"
70
Value
40
Warranty Service
N/A
Average Lifespan
7.2 Years

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196 total ratings, 30 with reviews
Male
BrucedLansing, MI
Review left on Jan 3, 2013

Junk

Bad support, roll towards the middle of the bed. I have to put a body pillow in the middle of the bed to keep from rolling into my g/f. Mattress in less than 8 months old, we are shopping for a different brand all together. I really wish I would have done my homework before buying, total waste of my money. PLEASE, save your money and buy anything other that this brand.
This review is for Five Star
0
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Male
Libby MGlenwood Springs, CO
Review left on Nov 5, 2012

The Absolute Worst

I am on my third mattress in a years time. This last time they assured me that they would no longer honor the warantee. These have to be the worst of all mattresses and they start sagging within a matter of a couple of weeks. We have tried at least three models and each is a bad as the proceeding one. I cannot express how bad they are and a horrific waste of money. We are over $500 into this and see little or no hope and the company refuses any contact. Do not, under any circumstances buy one of these mattresses.
This review is for Five Star
0
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Female
Kim JBuhl, MN
Review left on Sep 23, 2012

awful

I have had this for less than one year. Very uncomfortable. Sags in the middle. I shift around the bed all night trying to get comfortable. Nothing helps. Even sleep without a pillow because it sags so much in the middle. Retailer will not refund money -- only replace with same product which I do not want.
This review is for Five Star

Female

Side Sleeper

150-200 lbs

0
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Male
Jane NMinneapolis, MN
Review left on May 23, 2012

Back Killer

My wife and I bought it from a small shop, it was the most expensive one in there at around $700. It was weird that as soon as we walked in, the sales guy tried to sell us only the cheapest bed. We ended up trying his most expensive which was this "Serta" brand (but we did not know it was actually the Five Star subsidiary company until we received it). It was great at first (like most beds I suppose). We ordered it, waited a week for the manufacturer to build it, and then delivered to us. It had the Serta pamphlet but nothing more, everything on the bed says Five Star Mattress which I later found out is the value line for Serta. Anyway, after 6-8 months this bed had totally sunk in the center and is very uncomfortable, I mostly wake up with lower back pains. Usually in the middle of the night I would wake up and sleep without a pillow because the bed is so sunk that you would not need a pillow. We are again bed shopping now and will never look at value crap beds again. I've own this bed for 2 years now and it's time for it to go.
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Male
Brent HToccoa, GA
Review left on Apr 11, 2012

Terrible big holes on each side. Piece of crap

3 months after we bought the mattress it started developing holes. The mattress is now causing my wife and I to have back and kneck problems. Five Star will not respond to calls or emails. I would never purchase from them again.Pure crap! I would never recommend five star mattress to anyone. It has poor quality and customer service sucks!
This review is for Five Star Alexandrite Euro Top

Male

Back Sleeper

200-250 lbs

0
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Female
Theresa RManassas, VA
Review left on Mar 11, 2012

In the Ditch

This is the worst mattress set we have ever owned in our life.  We felt like we were sleeping in a ditch, constantly sinking in the middle of the bed.  We've had it for 3 months and now it's going in the basement.  We are going back to our old posturepedic!!!
This review is for Five Star True Luxury

Female

Side Sleeper

150-200 lbs

0
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Male
John D
Review left on Dec 29, 2011

Very Happy

We bought this bed (King) for our Vacation park Model home and like it so much were considering one for our home! The salesman at Bedmart was very helpful in our process of picking the bed that met our needs and the price was very affordable for the quality of the Bed.
This review is for Five Star

Male

Side Sleeper

150-200 lbs

0
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Male
Doug DFt Mitchell, KY
Review left on Dec 18, 2011

Taco Time

We are taking this back.  Lost all faith in Serta.  Bed is already worse than the 9 year old mattress it replaced.  My wife and I feel like we are in a taco due to the middle of the bed sinking and offering no support.  Wow, and this is a luxury model with a luxury price.   I felt like we experienced a bait and switch.
This review is for Five Star True Luxury

Male

Back Sleeper

150-200 lbs

0
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Female
Paula MMount Vernon, IL
Review left on Nov 18, 2011

don't waste your money!!!!!!!

Thought we were getting a nice bed..WRONG! It only took a few nights to realize we had made a big mistake. We have had this set just under 90 days. To look at the bed you would think it was 30 years old. Our body imprints are very visible when you look at the bed. When in the bed it's like you're in a trench. We are beyond dissappointed in the quality of this product. I would NOT recommend this to anyone! It doesn't even deserve one star.
This review is for Five Star

Female

Side Sleeper

0
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Female
Yaffa LGreat Neck, NY
Review left on Sep 3, 2011

stolen sleep!!

I bought this mattress at a "fine " furniture store that was closing. I have gotten many wonderful things there. They were selling mattresses from Five Star which they said was amazing so I trusted them. It felt good in the store and for one month afterwards...soft and cozy just like we loved...then it began to sink on each side where we slept. As it sank the middle got higher and higher and there was nothing we could do to make it go down.... we are in tremendous pain and have no where to turn to, to complain about it or use any sort of warranty...short of buying a new mattress and having them take this one away which is an expense I can't believe we have to endure again. We are in our 60"s and we were looking forward to a long lasting relationship with our new purchase. We have always kept our beds for a good long time. This bed is a nightmare and this company should be ashamed of themselves for selling and manufacturing such a worthless item . Don't ever buy a mattress from Five Star Mattress manufactured by Louisville Bedding co. in Louisville,Ky.
This review is for Five Star

Female

Side Sleeper

0
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