I was in love with this bed until, after 4 weeks, I noticed a body indentation started to form. My initial reaction was - I'm imagining this, it can't be happening! Well not only was it happening, but it has grown worse! My previous bed was a pillowtop and I never experienced anything like this until the bed was 10yrs old - and that is completely acceptable in my book.
I called Macy's, where I purchased the bed, and after a very mixed message from their customer service team they sent out an inspector who measured the bed and determined it had an indentation of .5 inches. Of course this did not meet the industry standard of 1.5 inches for it to be defective, but every sales person I have talked to since then has been very shocked that a Beautyrest mattress had .5 indentation after only 4 weeks!!!
After some very snarky comments from the Macy's not-so-supportive customer service team, I am returning the bed and loosing over $300 for the return fee. I am extremely disappointed with the bed and with Macy's. I am on the hunt for a new mattress and WILL NOT be purchasing another Beautyrest, a pillowtop mattress (which I previously loved) nor will I be donating any more of my money to Macy's.
I really hope that I am the anomaly to the norm and you have better luck!
This review is for Simmons Beautyrest Recharge Classic Sanderling Luxury Firm Pillowtop
we got a queen sized plush mattress at Macy's. Was told it was one of their best Simmons mattress. It felt great for the first 3 years. Then the padding on the mattress compressed enough that created deep enough body depressions that it started to give us back and neck pains. Due to the design of the mattress, you cannot flip it. Simmons will not replace under warranty since the body depression is <1.5in according to THEIR measurements. We do not weight that much (wife 100lbs 5'2, husband 160lbs 5'11"). For the surface padding NOT to last even 3 years with such minimal weight is just horrible. Their 10year warranty is a joke.
We could not afford another mattress so we tried to compensate for the body depressions by placing folded towels in the depression trying to straighten out the surface, to no avail.
STAY AWAY FROM THIS MATTRESS.
This review is for Simmons BeautyRest Exceptionale Joseph Abboud
I have never heard of buying a mattress and have it sink down in just two weeks. I called RTG and they sent a technician out to examine it. They replaced the mattress and I had worse problems with the second one. The entire edge sinks in a maybe 6". Either RTG gets defective merchandise, or there is absolutely the worst quality control by Simmons.
I am so disgusted as this is going on since May. All I wanted was to purchase a mattress, that I could sleep in and be comfortable on, AND NOT COLLAPSE.
RTG advised me to go and select a different mattress. What an inconvenience.
This review is for Simmons Beautyrest Recharge Classic Pontevedra
Take it from a seasoned traveler - the best bed ever
I'm a technology consultant and I travel the world. I have slept in more strange hotel beds than I care to count. That I opted to purchase a heavenly bed in my own home is no accident. These beds were designed to withstand the hardest use of bed - kids jumping, all shapes and sizes, night after night. My bed is in perfect condition after 6 years. I cannot recommend it highly enough. Very professional white glove service was a breeze. I just move it around (no flip but "shift") once each year. Much better than memory foam (chemicals and hot!!)
You won't regret this purchase.
This review is for Simmons BeautyRest Classic Heavenly Bed Plush Firm
If you want to spend thousands on a mattress and box spring that you cook on and when you complain receive a, letter that Simmons doesn't warranty comfort, then this is the mattress for you. I wouldn't recommend this mattress or company to my worst enemy.
The first night, the bed slept wonderfully! It supported my lower back and all the right pressure points without being too firm. It is a soft bed but firm with support...until night 2. My husband and I literally woke up the the second morning with a 2" sag where we both slept. There was a hump in the middle of the bed where we didn't sleep. It literally broke down the support after the 1st night. I slept in the middle of the bed for a week while waiting for a resolution from the store. It kept its support in the middle for that week, then it too lost its support. After 3 weeks, just got our confirmation letter that this is "unacceptable" quality. Still have to sleep in the abyss of a sag until we can find another bed. Friend at work has the same issue with her Beautyrest...and she's a tiny girl. So beginning to think it's a Beautyrest issue and not a sole defect.
This review is for Simmons Beautyrest Recharge Matthews Beach Plush PillowTop
I weigh 190LBS and my wife weighs 125LBS. After three months of use, there is a sizable cavernous difference on my side of the bed...like rolling down a slide. This shouldn't happen after three months.
This review is for Simmons BeautyRest Glover Park II Firm Pillowtop
This mattress is tooooo soft. I wish I had made a smarter choice, but I was sleep deprived from my hand-me-down ancient old mattress, and wasn't thinking clearly. I thought the softness of the Bryanna would help circulation, and cushion my bony body, but I am now in pain all day. I just can't get comfortable in my sleep, and toss and turn. Maybe this is all my fault. I thought I was a side sleeper, but it seems I end up on my back or stomach. I have never had back problems until sleeping on this bed for a few months. Now my lower back is way out of whack, my mid back is a mess, my shoulders hurt, my hips hurt. I also am sweating like crazy, as it's too hot. I would rather sleep on the floor at this point, as I'm reduced to tears of frustration on a daily basis. Today, I angrily flipped the mattress over, determined to get some sleep. After paying so much for the great foam technology, this is humiliating. My advice is if you are considering a softer mattress, try starting with something firm, and add a soft topper. Do NOT buy something you can't return. I am stuck paying off this bed, can't afford another option, and don't feel right selling it to someone and dooming them to sleep hell. Wish I had gone with a regular less expensive spring mattress in the first place!!!
This review is for Beautyrest TruEnergy Bryanna Plush Euro Top
Beautyrest Black Label $$ firm bed another Macys bed is SUNK
This is my 3rd Macys bed. Stearns n Foster. Firm bed. English Meadow. Sunk in middle. Now, this Beautyrest Black Label $2000.00 Kamryn Firm bed, has done same thing. After few weeks, it sunk. Like Titanic. I am 5' 4", 148 lbs. Avg USA weight for female (true!). And I sunk. Hold on kids, it gets worse. As a perimenopausal women (good times folks), i now have night sweats (bummer) time to time-not nightly. Last 4 mins. so, i bought this 'cool' gel firm bed, for: coolness, support, comfort. As a clinician in healthcare, I was thrilled. Till got home.Its cool alright, until i got 'hot'. ...then, it 'saved' the heat .For 10minutes but brochures, says 'holes /weaves/breathes to keep you cool' . Not so. And then I sunk. So, Titanic meets hot summer day = no sleep, and an empty wallet. Macys, does not 'own' any ownership, Like Shaggy song' wasnt me' How can you charge $2000 and look other way. Must be me. Of course it is, a dietitan , healthy, it must be me. Must. I must be putting Charlie Brown rocks in my pants at night. LOL. Or, is Macys using 'poor quality grade foam' since at discount prices (see industry websites on low-quality foam and how it makes beds sink), underpaid staff making beds on assembly Ford truck line. No, I think Macys , you are know like Sears. And Wal Mart. Too big, too fast, 'get em out and sell' industry. Mattresses are huge commitment, and to not return one is dreadful. I am returning one today. and they want me to buy a Hotel Vitagenic Gel Firm instead. I am afraid to (cant blame me). REviews arent good. I think I need a tent. A nice tent. Beach towel in my bedroom. As I can take my $2000 and go to Caribbean. If anyone knows about Macys Hotel Collection (guy said 'they are hand made) -he is wrong, the Aireloom high end-cant pay my mortgage ones are - Hotel Vitagenic Gel-Firm for $2000-$3000 , let me know........what has happened America, to great beds? Kathie Lee, are you out there? maybe her shops have a straw bed I can use........sorry, I am not sleeping, can you tell? LOL Joanne from Boston......................
This review is for Beautyrest Black Kameryn Tight Top Firm
I purchased this Queens sized pillow top bed in Aug of 2013, and within months the pillow top sagged completely. Called the warranty office, and they sent someone down to measure the amount it sagged. Now, only the pillow top sagged, which is only 2 inches. I was told, it only sagged 7/8 of an inch, and it would have to sag 1 and 1/2 inches, for them to do anything about it. Well, that is the same formula used to measure the entire mattress. I now have two body indentions in the pillow top, making this new bed look old. I am only 108 lbs and my husband 185, so this should not have happened. Plus, I was told the pillow top was Memory Form, and it will always spring back, well, it is not, it is cheap foam, and it sagged. More lies from this rip off company. Their customer service dept did nothing to help, would hardly talk to me on the phone, it was like pulling teeth to get an answer out of them. Bottom line is do NOT purchase any mattresses from Simmons Mattress CO. They area a total rip off. Once they sell you the bed, you are stuck with it, their warranty is useless.
This review is for Simmons Beautyrest Anniversary Fleming Luxury Firm Super Pillow Top
