Buyer Beware

I was in love with this bed until, after 4 weeks, I noticed a body indentation started to form. My initial reaction was - I'm imagining this, it can't be happening! Well not only was it happening, but it has grown worse! My previous bed was a pillowtop and I never experienced anything like this until the bed was 10yrs old - and that is completely acceptable in my book. I called Macy's, where I purchased the bed, and after a very mixed message from their customer service team they sent out an inspector who measured the bed and determined it had an indentation of .5 inches. Of course this did not meet the industry standard of 1.5 inches for it to be defective, but every sales person I have talked to since then has been very shocked that a Beautyrest mattress had .5 indentation after only 4 weeks!!! After some very snarky comments from the Macy's not-so-supportive customer service team, I am returning the bed and loosing over $300 for the return fee. I am extremely disappointed with the bed and with Macy's. I am on the hunt for a new mattress and WILL NOT be purchasing another Beautyrest, a pillowtop mattress (which I previously loved) nor will I be donating any more of my money to Macy's. I really hope that I am the anomaly to the norm and you have better luck!

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Pros:
  • Overall Comfort
  • Conforming
  • Initial Support
Cons:
  • Slow Response
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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right