Name: Mattress Rating
Item: Serta iComfort Insight
Rating: 1
Author: Anonymous

Serta

Serta iComfort

Serta iComfort Insight

gel-memory-foam

Memory foam containing small bits of gel mixed into the foam, so as to combine conforming ability of memory foam with cooling properties of gel.

foam

Padding material used in mattresses as a supplement or alternative to an Innerspring Unit.

Slightly too soft

Occasional pressure point soreness or loss of circulation

Fair

Sometimes have back aches or stiffness related to this mattress

Good

back-support

Holding your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while sleeping.

edge-support

How well it prevents "roll-off" by having a strong, sturdy edge.

pressure-relief

Minimizing pain or loss of circulation in pressure points (eg, hips and shoulders).

3 years

More than a year

Completely worn

Partial lifespan

temperature

Any effect the mattress has on your body temperature while sleeping.

Constant pressure point soreness or loss of circulation

Very Poor

Innerspring / Traditional

Sleep much less soundly or consistently since owning this mattress.

Much worse

Approved

Always have back aches or stiffness related to this mattress

Myself + my partner

We had the same mattress for 10 years and decided it was time to get a new mattress.  We went into Hudsons Furniture and they had a whole new computerized bed selector to help us purchase our perfect mattress.  We were given a choice of 3 different mattresses and picked the iComfort.  We were excited about the bed delivery and went through the off gassing days and the "break in" days and finally after about 2 months were getting a good night sleep.  We loved the mattress for about 9 months... and then my husbands hips started hurting and my back started hurting.  It was difficult to get out of bed in the morning from the pain the bed had caused us.  We are both side sleepers The computer selector said this mattress was perfect for side sleepers) and tend to sleep on the edge of the bed. We started noticing the edges of the bed were sagging, this had never happened with any other mattress. (Yes we rotated our mattress.)  Unfortunately there is no side support, the sides are now sagging about 5 inches.  This means in the middle of the night I start to slide off the bed!  I find myself throughout the night waking up to get myself back in bed because I have literally slid into the night stand.  My husband has started sleeping in the middle of the bed to stop from sliding off.  We might as well have purchased a twin bed for all the usable space we have on this bed!  All 
I can say to anyone looking to purchase a mattress DO NOT BUY THIS BED!!!

Want to throw away a lot of money then buy this mattress?

Very poor

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

Very comfortable -- just the right amount of softness

Just right

4 years

Performs and feels about the same as when it was new

Like new

Full lifespan

conforming

Degree to which the mattress conforms to the contours of your body.

long-term-comfort

How well the mattress retains its original comfort and softness level over time.

value

How much mattress you get for your money.

Infrequent pressure point soreness or loss of circulation

Memory Foam

Sleep slightly more deeply and/or consistently since owning this mattress.

Slightly better

Rarely have back aches or stiffness related to this mattress

I looked at reviews a lot before buying the iComfort from Serta ...
We paid about 1k for a king size and I'm pretty happy with it.
Wife, cats and kids also like it !

Great value

Excellent value for the money -- a great deal

Excellent

Don't know

comfort

How good it feels to you when you first lie down.

firm

Minimal softness in the top layers of the mattress.

flip-ability

Having sleep surfaces on both the top and bottom of the mattress, so it can be periodically flipped.

natural-materials

Amount of emphasis on using natural and/or organic materials in the mattress to minimize chemical off-gassing.

prices

return-policy

Policy regarding returns, exchanges, refunds, comfort guarantees.

smell

Less than a year

appearance

motion-isolation

How well it minimizes the movement you feel when your partner moves or gets in and out of bed.

Local store

Spent a lot of time searching for a new bed before deciding on the iComfort mattress. Spent far more money for what I thought would provide a comfortable nights sleep. After a week I have yet to spend an entire night in the bed. The mattress is far firmer than at the store. I typically sleep on my stomach and I am very uncomfortable in this bed. Making matters worse is the terrible odor..As directed we let the bed air out for two nights and then had to go to three days because of the odor, disappointing when you get something new and can't use it Fortunately we had another bed we could use in the meantime. After day 2 we took the mattress outside and aired it out for 3 hours. We fortunately got the bed during September and have had our windows opened and the fan going all week. The odor is still strong but not as much as the first days. I had someone step into our house and ask immediately if we were painting. Our bedroom is at the other end of the house so you can imagine how strong the odor is. Every time I try to lay down in the bed I get a slight headache immediately and the odor is nauseating . My pillow stinks and after reading another review i fear the odor will remain permanently. I want to return this mattress but am stuck  with it for 3 more weeks. Sleeping on the couch most of the time now. I would not recommend this bed however as I write this my husband is snoring soundly and doesn't seem to be as put off by the odor as I am. 


Upsetting purchase 

durability

How well its comfort and support holds up over a normal lifespan (eg, 8-10 years).

support

How well it supports your back throughout the night, so you wake up free of back pain.

surface-integrity

How well it resists body impressions and/or lumpiness.

2 years

Frequent pressure point soreness or loss of circulation

Poor

Mattress 1 One

Sleep slightly less soundly or consistently since owning this mattress.

Slightly worse

Often have back aches or stiffness related to this mattress

However it didn't take long for my body indentation to form it feels like I am left sleeping in a while I am 165 lbs so I don't think this bed after such a short amount of time should leave an indention!! there is no obvious body marks when you look at it from up above but believe me to you it is there. 

Loved this bed at first. 

Much too soft

center-support

Support provided in the center part of the mattress (eg, in between two sleeping partners).

customer-service

Customer satisfaction before, during and after purchase. 

initial-comfort

How comfortable the mattress feels when it's new.

initial-support

Quality of back support provided by the mattress when it's new.

issue-resolution

How the company responds when an issue arises.

long-term-support

How well the mattress retains its original back and spinal support over time.

product-information

Quality and quantity of information about the products.

product-quality

promotions

Sales, promotions, coupons, or other special offers advertised by a company.

removable-cover

Mattress cover that can be removed (and in some cases washed).  Praised for ease of care, allergen resistance, and adjustable comfort.

repositioning

Ease of changing sleep positions during the night.

retailer-service

selling-approach

Amount of pressure applied by the sales staff during the sale.

thickness

transparency

Degree to which the company provides clear and complete information about products and/or sales process.

warranty-claims

warranty-terms

6-12 months

Raymour & Flanigan

Raymour & Flanigan Furniture Mattresses

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was like a rock the first few months. and we wrote it off to the 'break in period' as we had been advised of. maybe the showroom ones had been laid on a lot. okay fine. fine if you can get past the discomfort and the off-gassing that took almost 3 months to dissipate and caused me endless upper-respitory infections and my eyes to be glued shut, then yeah, fine. after about 3 months, the smell went away, and the bed finally seemed comfortable, so we stuck with it. fast forward to this february, suddenly we both start getting severe lower back pain. my husband wakes up everyday and his legs are tired and swollen. my hips are locking up and extremely painful to the point i have trouble standing from a seated position. maybe we've been at the gym too much..working long hours...NOPE. rolled over last night and felt my hip hit the bed frame. in less than a year the foam has completely broken down to nothing. i sincerely was starting to think the pain was in my head. neither of us has had restful sleep in months and i've never been more sorry we decided to get a new bed.It's a flimsy piece of garbage. The stupid thing isn't even fully a king size. It comes up short in all direction requiring you to buy special sheets from serta to fit it properly. i would give this no stars if we could. from my understanding, serta is very difficult with their returns, thankfully we did add the the retailer protection plan, we thought, NOPE. They just came to do their inspection and were told that they most likely will not replace it because it's not showing a dip, and because so many people are trying to return them, serta is trying to crack down and deny everyone. so now we're left stuck shelling out for another brand new mattress less than a year later

awful

1 year

dual-comfort

Having different softness levels for you and your partner on each side of the bed.

Gardner White Furniture

Sleep much more deeply and/or consistently since owning this mattress.

Much better

Retailer website

Never have back aches or stiffness related to this mattress

Not the cheapest, but definitely worth it considering you use it for hours every day. Don't cheap out on a mattress!

Worth the price

No pressure point soreness or loss of circulation

Better than expected

More than 3 months

Some complaints about this mattress related to sex, but not significant

American Mattress

This is the 2nd Serta Mattress we have purchased,  The first was a pillowtop that lasted only 6 years (started having problems after the 3rd year)  took us time to save up for the next mattress.  The 2nd Serta Mattress was icomfort insight purchased in 2011.  We both liked the mattresss the first year.  The second year we noticed that backaches started to return, kept turning it to no avail, turned the foundation also, no relief there either.  Now we can hardly move in the  morning because of backaches from sleeping on this bed.  This is the second serta  mattress purchased at American Mattress and will never purchase another Serta product or never purchase from American Mattress again.  I visited American Mattresss this morning and talked to their rep, he sad they can send out an inspector to inspect for $120.00, I think NOT.  The warranty is still in effect for this mattress but without shelling out another $120.00 to have an inspection they wont do anything for us.   NEVER, NEVER NEVER AGAIN purchase Serta.

backache everyday

My room

I spent way too much on this bed and I am now stuck!  This bed is very hard, like sleeping on a board.  The foam does not give at all.  I sweat all night long due to the heat that is generated from this foam.  It is horrible.  Since I bought this bed I have had to start wearing Icy Hot patches all night long just to stop the pain in my back and neck.  Believe me there is nothing medically wrong with my body.  It is horrible.  I use pillows to buffer myself from the mattress and bed and now am considering spending 400.00 on a gel mattress topper.  UGH.  This really stinks.  Of course, I am stuck with this mattress.  I have even taken to sleeping on the floor and couch due to there being no give at all in this "foam".  

DO NOT BUY THIS BED! Insight model

Complaint

Shows moderate comfort and/or support loss

Moderately worn

Significant complaints about this mattress related to sex

We bought the iComfort  Insight because of the claims that it will sleep cooler than other memory foam mattresses. It was fine during the fall and winter when we bought it, but as soon as summer came. We found that it slept much warmer than are conventional mattress did. As far as the comfort is concern. The first week I thought it was the greatest mattress that I had ever slept on. Then I started to notice that I would be slowing sinking deeper into the mattress during the night. This sinking into the mattress made it a lot harder to roll over and to get out of the bed. This mattress might be OK if you weigh 100lbs or less and like it warm in the summer, but to anyone else, I can not recommend buying it.

Serta iComfort Insight
Mattress Reviews

Reviews Summary
Serta iComfort Insight

filter reviews

Serta iComfort Insight Mattress Reviews

Reviews Summary Serta iComfort Insight

filter reviews

Serta iComfort Insight
Mattress Reviews

Reviews Summary
Serta iComfort Insight