Serta iComfort Insight
Mattress Ratings & Reviews

Serta iComfort Insight logo
84/100
Very Good
Back Support
64
Pressure Relief
65
Sleep Quality
72
Stays "Cool"
70
Value
48
Warranty Service
N/A
Average Lifespan
N/A
Back Support
64
Pressure Relief
65
Sleep Quality
72
Stays "Cool"
70
Value
48
Warranty Service
N/A
Average Lifespan
N/A
FILTER
217 total ratings, 20 with reviews
Male
Jim MVisalia, CA
Review left on May 29, 2013

WHat the salesman won't tell you

I hate this mattress. I like a firm mattress; we got the firmest one available. Felt great at the store. The salesman didn't explain anything about a "break-in" period, whereas, after a while the mattress gets softer and softer. While you sleep, the mattress will compress forming a deep trench tour body lies in. If you want to roll over, you have to wake up enough to lift yourself out of the trench &/or flop over. This trench eventually "bottoms-out" against the foundation; negating the form fitting effect. Unless you weigh 90 lbs like the model in the other brand's ads, you will experience the same thing. Additionally, if you sleep on your side, your mid-section & thighs (which are heavier than your lower legs,) will form a "v" trench in the foam. This puts negative pressure on the lateral and medial ligaments in your knees. Care has to be taken not to move in such a way as to hurt them while you sleep.If I hadn't spent so much on this, I would have replaced it by now. OBTW, the return period for the mattress was just under the length of the manufacturer recommended break-in period...Still waiting for a really great nights sleep. P/S, my back hurts worse with this than with the one it replaced.
This review is for Serta iComfort Insight
Owned for: More than 3 months
Condition: Completely worn

45 - 54 years old

Male

Back Sleeper

150-200 lbs

Prefers Harder Feel

0
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Male
Mark J
Review left on May 10, 2013

Great Bed!

Make no mistake this bed is quite firm at first. There is a reason Serta wants you to sleep in it for at least 30 days prior to return. However, if you have back pain and are looking for support and comfort look no further! I've had back pain for yrs and after only a few weeks in this bed it is GONE! I think the gel does work to stay cooler as i live in the PNW with no ac and have no problem. The bed will take a couple of weeks to get used to but after that you should be in love with the bed...and best part is if your not just return it before 120 days. And a 25 yr warranty, that's great! Bottom line is if you have back pain and are looking for a great bed with great support that is amazing to sleep in give this bed a try. If you don't have back pain and are looking for a plush super soft bed this may not be a good fit. Hope this help.
This review is for Serta iComfort Insight
Owned for: 1-3 months
Condition: Don't know

25 - 34 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium Feel

0
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Female
Cindy FMathews, AL
Review left on Apr 22, 2013

Old Softy

This bed does have soft places even after one year. If you need any firm support this bed is not for you. I weigh 130lbs and my husband weighs 200, It is very obvious if you get on his side of the bed that there is a softer feel even in one year. Have called the store but was told warrenty only recognizes a measurable indentation as a defect,anotherwards, you must be able to look at it and see an indentation not feel it! We are now getting ready to get rid of it. Both of our backs hurt in am.2600.00 down the toilet!
This review is for Serta iComfort Insight
Owned for: More than 3 months
Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Official Response
We hate to hear that you are unhappy with the Insight, especially since we have so many people who love it. We do offer the 120 trial to help customers get a feel for the bed and whther or not that specific model will be a good fit for them.
0
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Male
Shannon SLafayette, LA
Review left on Jan 3, 2013

DO NOT BUY THIS MATTRESS!!!

They love to sell this product by saying it has a 120 day guarantee! Dont buy into that! I purchased one on 12/27/2012. Slept in it for a week and was in tears every morning when I woke because my back hurt so bad. Contacted Conn's to let them know I hated it and could not walk, and wanted to return it! They told me that I had to wait 31 days and could only exchange it for another mattress. Thing is they do not have another mattress that I can sleep in there. So I am really screwed. Have a very expensive mattress that I cannot even sleep in!! Contacted Serta and they responded to get with Conn's - WOW!
This review is for Serta iComfort Insight
0
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Male
Melissa HCrestview, FL
Review left on Dec 20, 2012

Developed back issues because of this bed

Got this bed because it had a 25 year warranty and was comfortable at the store. After a few months back started hurting as the mattress contours to you and stays creating an uncomfortable sunkin hole you sleep in. So angry for the price I paid. I now have severe back pain and spine is un alined. Ive never had any injuries or back issues so its from the bed. Now I have to go to physical therapy twice a week. This bed has seriously ruined my life. I use to be active but now can barely get up in mornings. Spent $3800 to sleep on my couch! No one from serta has called be back even with my receipt and warranty. DO NOT buy this bed !
This review is for Serta iComfort Insight
Official Response
Melissa, We're very sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/) so we can check into why you haven't been followed up with.
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Male
Debra VFond Du Lac, WI
Review left on Oct 29, 2012

Holy saggy batman

We took time and chose our set carefully for the right comfort level and this mattress started out quite firm but within weeks it lost its ability to return to shape, we now have a visible big high spot in the middle of the bed and sink down 6 inches on either side when we sleep. We both have spent more on chiropractors than for the bed and been in misery due to this and the fact you are sunk so low you cannot turn or get out of bed. I would think at the cost it would take longer than months to lose its shape. We bought this because of the 25 yr warranty but find we got no help and nothing done to correct our problem. Somehow I managed to lose my receipt so don't do that or you are out of luck, they will not help you in any way. If I could I would drag it down there and set fire to it on their doorstep.
This review is for Serta iComfort Insight
0
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Male
Karen PBaldwinsville, NY
Review left on Aug 17, 2012

The fumes are awful!

Was very excited to get this mattress. The first thing I noticed when the wrapper came off was the fumes. It's hard go explain but it smelled like chemicals almost like a petroleum and gas. I waited thinking it would go away and it didn't. I called main office and customer service said put it in a room for two weeks with windows open and don't sleep on it. SERIOUSLY! I was also told it needed to off- gas to put socks on and walk on it to get the has to release faster. By the end of the day I had a burning sore throat, headache and felt nauseous. I had to go stay at my daughters. I called store and my salesman was wonderful and is taking it back and I picked out a new mattress. Call me crazy but I am not sleeping on anything that needs to off-gas. As for the comfort I never got to sleep in it but I am sure it's nice.
This review is for Serta iComfort Insight
0
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Female
Alisa TPearland, TX
Review left on Aug 5, 2012

Love it!

My husband and I love this mattress. We bought an entire house full of new furniture new sofas and all and seem to always end up watching tv in the bed because it is the most comfortable spot. After trips we are always so excited to get home to our own bed to get a good nights rest especially now that I am 8 months pregnant sleeping anywhere else is misery. There was a kinda chemical smell when it first arrived, nobody warned us of the need to air it out and we slept on it the first week thinking it was the new smell of our furniture but it wasn't irritating or harmful and it went away quickly. My husband weighs 250 lbs and in every other bed we have had he would gravitate to the center of the bed and I would fall that way making it cramped but with this bed we stay on our respective sides, it supports him and me if we want to cuddle I still don't roll towards him it is a great fit. This mattress has been the best thing we have bought for our new home. The only thing I can say is our bed has a flat frame built in and is king sized but the mattress is about 2 inches shy of filling it out. I'm not sure if the mattress is a smaller king or our bed is a larger king size but either way you can't tell with the comforter and all on so it really isn't an issue.
This review is for Serta iComfort Insight

Female

Back Sleeper

0
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Female
J HSan Diego, CA
Review left on May 3, 2012

Love the bed, but strong chemical sell

Overall my husband and I are pleased with the mattress however it is a lot harder than the one in the store. We were assured that it would soften up, but it has been three months and has hardly changed. I would also agree with the other reviewer that when the mattress was first delivered the smell of chemicals was overwhelming. I could not even go into the bedroom without being knocked over by the fumes from it. I refused to sleep on it until we aired it out, but we live in a condo downtown with no balcony this was really a big problem. I finally drug the mattress out onto the shared public terrace of the condo building to sit in the sun for two days. After we brought it back in it still smelled so bad I wrapped it in two mattress pads to try to cover the smell up. I still couldn't sleep on it without waking up in the middle of the night with my eyes and throat burning. I ended up sleeping in the other bedroom for about a month until the chemical smell dissipated enough for me to stand it. Amazingly enough though, my husband couldn't smell it at all and thought I was crazy. I really believe people have different abilities to smell like they do to with vision and it depends how sensitive your nose is. Nevertheless, I wish Serta would do something about the smell before shipping the mattresses out to the warehouse. It seems like an easy enough problem to fix and the repercussions to sales and possible health risks enough of an incentive.
This review is for Serta iComfort Insight

Female

Back Sleeper

0
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Female
Eileen BWyncote, PA
Review left on Jan 1, 2012

Noxious Fume Sleeping!

My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
This review is for Serta iComfort Insight

Female

Side Sleeper

150-200 lbs

Official Response
Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).
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