Serta iComfort Insight
Mattress Ratings & Reviews

84/100

Very Good

Based on 217 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

Warranty Service

N/A

Average Lifespan

N/A

Shop this Bed

on serta.com

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217 total ratings, 20 with reviews

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HeatherDeltona, FL

Review left on Mar 18, 2018

Want to throw away a lot of money then buy this mattress?

We had the same mattress for 10 years and decided it was time to get a new mattress. We went into Hudsons Furniture and they had a whole new computerized bed selector to help us purchase our perfect mattress. We were given a choice of 3 different mattresses and picked the iComfort. We were excited about the bed delivery and went through the off gassing days and the "break in" days and finally after about 2 months were getting a good night sleep. We loved the mattress for about 9 months... and then my husbands hips started hurting and my back started hurting. It was difficult to get out of bed in the morning from the pain the bed had caused us. We are both side sleepers The computer selector said this mattress was perfect for side sleepers) and tend to sleep on the edge of the bed. We started noticing the edges of the bed were sagging, this had never happened with any other mattress. (Yes we rotated our mattress.) Unfortunately there is no side support, the sides are now sagging about 5 inches. This means in the middle of the night I start to slide off the bed! I find myself throughout the night waking up to get myself back in bed because I have literally slid into the night stand. My husband has started sleeping in the middle of the bed to stop from sliding off. We might as well have purchased a twin bed for all the usable space we have on this bed! All I can say to anyone looking to purchase a mattress DO NOT BUY THIS BED!!!

This review is for Serta iComfort Insight

Owned for: 3 years

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

200-250 lbs

Prefers Medium Feel

Acid Reflux, Back Pain, Hip Pain, Neck Pain, Sleep Apnea

See full review

Jean-PhilippeCarignan, QC

Review left on May 9, 2017

Great value

I looked at reviews a lot before buying the iComfort from Serta ... We paid about 1k for a king size and I'm pretty happy with it. Wife, cats and kids also like it !

This review is for Serta iComfort Insight

Owned for: 4 years

Condition: Like new

25 - 34 years old

Male

Side Sleeper

100-150 lbs

Prefers Softer Feel

Allergies, Restless Leg

See full review

LeeGrove City, PA

Review left on Sep 29, 2015

Upsetting purchase

Spent a lot of time searching for a new bed before deciding on the iComfort mattress. Spent far more money for what I thought would provide a comfortable nights sleep. After a week I have yet to spend an entire night in the bed. The mattress is far firmer than at the store. I typically sleep on my stomach and I am very uncomfortable in this bed. Making matters worse is the terrible odor..As directed we let the bed air out for two nights and then had to go to three days because of the odor, disappointing when you get something new and can't use it Fortunately we had another bed we could use in the meantime. After day 2 we took the mattress outside and aired it out for 3 hours. We fortunately got the bed during September and have had our windows opened and the fan going all week. The odor is still strong but not as much as the first days. I had someone step into our house and ask immediately if we were painting. Our bedroom is at the other end of the house so you can imagine how strong the odor is. Every time I try to lay down in the bed I get a slight headache immediately and the odor is nauseating . My pillow stinks and after reading another review i fear the odor will remain permanently. I want to return this mattress but am stuck with it for 3 more weeks. Sleeping on the couch most of the time now. I would not recommend this bed however as I write this my husband is snoring soundly and doesn't seem to be as put off by the odor as I am.

This review is for Serta iComfort Insight

Owned for: Less than a year

Condition: Like new

55 - 64 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Sleeping Hot

Official Response

Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress over time. Your model hasn't been exposed to normal wear prior to being delivered to your home, so it is normal for it to feel a bit firmer at first. It can take up to 30 days to fully adjust to a new mattress, although most people will find that this happens after several nights of sleep. An odor is normal, but should dissipate after being aired out without any coverings. If the odor continues to bother you after you have taken the necessary steps, we suggest reaching out to your retailer.

See full review+ 2 comments

MeganMelbourne, FL

Review left on Sep 7, 2015

Loved this bed at first.

However it didn't take long for my body indentation to form it feels like I am left sleeping in a while I am 165 lbs so I don't think this bed after such a short amount of time should leave an indention!! there is no obvious body marks when you look at it from up above but believe me to you it is there.

This review is for Serta iComfort Insight

Owned for: 2 years

Condition: Completely worn

25 - 34 years old

Female

Don't know Sleeper

150-200 lbs

Prefers Softer Feel

Acid Reflux, Allergies, Back Pain

Official Response

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf If you feel this could be more than just normal impressions, please contact your store of purchase to request an inspection to determine what is causing the issue. If you have moved or if your store has closed since you purchased, please call us at 1 (888) 557-3782.

See full review+ 1 comment

JessicaCoram, NY

Review left on Jun 27, 2015

awful

we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was like a rock the first few months. and we wrote it off to the 'break in period' as we had been advised of. maybe the showroom ones had been laid on a lot. okay fine. fine if you can get past the discomfort and the off-gassing that took almost 3 months to dissipate and caused me endless upper-respitory infections and my eyes to be glued shut, then yeah, fine. after about 3 months, the smell went away, and the bed finally seemed comfortable, so we stuck with it. fast forward to this february, suddenly we both start getting severe lower back pain. my husband wakes up everyday and his legs are tired and swollen. my hips are locking up and extremely painful to the point i have trouble standing from a seated position. maybe we've been at the gym too much..working long hours...NOPE. rolled over last night and felt my hip hit the bed frame. in less than a year the foam has completely broken down to nothing. i sincerely was starting to think the pain was in my head. neither of us has had restful sleep in months and i've never been more sorry we decided to get a new bed.It's a flimsy piece of garbage. The stupid thing isn't even fully a king size. It comes up short in all direction requiring you to buy special sheets from serta to fit it properly. i would give this no stars if we could. from my understanding, serta is very difficult with their returns, thankfully we did add the the retailer protection plan, we thought, NOPE. They just came to do their inspection and were told that they most likely will not replace it because it's not showing a dip, and because so many people are trying to return them, serta is trying to crack down and deny everyone. so now we're left stuck shelling out for another brand new mattress less than a year later

This review is for Serta iComfort Insight

Owned for: 6-12 months

Condition: Completely worn

25 - 34 years old

Female

Side Sleeper

200-250 lbs

Prefers Harder Feel

Official Response

Hi, Jessica. We are sorry to hear about this experience and we can assure you that we stand behind our products and our warranty 100%. If your mattress was inspected and found to have a defect covered by warranty, it will be replaced. If you'd like to connect with us and get further assistance, please email socialmedia [at] serta [dot] com and we'll be happy to put you in touch with someone.

See full review+ 1 comment

Steven RSterling Heights, MI

Review left on Aug 11, 2014

Worth the price

Not the cheapest, but definitely worth it considering you use it for hours every day. Don't cheap out on a mattress!

This review is for Serta iComfort Insight

Owned for: 1 year

Condition: Like new

25 - 34 years old

Male

Back Sleeper

200-250 lbs

Prefers Harder Feel

Acid Reflux, Allergies

See full review

Efstathios KTroy, MI

Review left on Aug 7, 2014

Better than expected

It was better than expected.

This review is for Serta iComfort Insight

Owned for: 1 year

Condition: Like new

45 - 54 years old

Male

Stomach Sleeper

200-250 lbs

Prefers Harder Feel

See full review

PatLa Porte, IN

Review left on May 2, 2014

backache everyday

This is the 2nd Serta Mattress we have purchased, The first was a pillowtop that lasted only 6 years (started having problems after the 3rd year) took us time to save up for the next mattress. The 2nd Serta Mattress was icomfort insight purchased in 2011. We both liked the mattresss the first year. The second year we noticed that backaches started to return, kept turning it to no avail, turned the foundation also, no relief there either. Now we can hardly move in the morning because of backaches from sleeping on this bed. This is the second serta mattress purchased at American Mattress and will never purchase another Serta product or never purchase from American Mattress again. I visited American Mattresss this morning and talked to their rep, he sad they can send out an inspector to inspect for $120.00, I think NOT. The warranty is still in effect for this mattress but without shelling out another $120.00 to have an inspection they wont do anything for us. NEVER, NEVER NEVER AGAIN purchase Serta.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Completely worn

Over 65 years old

Female

Stomach Sleeper

100-150 lbs

Prefers Harder Feel

See full review

Traci GBerrien Springs, MI

Review left on Oct 27, 2013

DO NOT BUY THIS BED! Insight model

I spent way too much on this bed and I am now stuck! This bed is very hard, like sleeping on a board. The foam does not give at all. I sweat all night long due to the heat that is generated from this foam. It is horrible. Since I bought this bed I have had to start wearing Icy Hot patches all night long just to stop the pain in my back and neck. Believe me there is nothing medically wrong with my body. It is horrible. I use pillows to buffer myself from the mattress and bed and now am considering spending 400.00 on a gel mattress topper. UGH. This really stinks. Of course, I am stuck with this mattress. I have even taken to sleeping on the floor and couch due to there being no give at all in this "foam".

This review is for Serta iComfort Insight

Owned for: More than 3 months

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

See full review

Jon BWebster, NY

Review left on Jul 2, 2013

Too warm in the Summer

We bought the iComfort Insight because of the claims that it will sleep cooler than other memory foam mattresses. It was fine during the fall and winter when we bought it, but as soon as summer came. We found that it slept much warmer than are conventional mattress did. As far as the comfort is concern. The first week I thought it was the greatest mattress that I had ever slept on. Then I started to notice that I would be slowing sinking deeper into the mattress during the night. This sinking into the mattress made it a lot harder to roll over and to get out of the bed. This mattress might be OK if you weigh 100lbs or less and like it warm in the summer, but to anyone else, I can not recommend buying it.

This review is for Serta iComfort Insight

Owned for: More than 3 months

Condition: Moderately worn

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Harder Feel

See full review

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Serta iComfort Insight
Mattress Ratings & Reviews

Want to throw away a lot of money then buy this mattress?

Great value

Upsetting purchase

Official Response

Loved this bed at first.

Official Response

awful

Official Response

Worth the price

Better than expected

backache everyday

DO NOT BUY THIS BED! Insight model

Too warm in the Summer

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort Insight Mattress Ratings & Reviews

Want to throw away a lot of money then buy this mattress?

Great value

Upsetting purchase

Official Response

Loved this bed at first.

Official Response

awful

Official Response

Worth the price

Better than expected

backache everyday

DO NOT BUY THIS BED! Insight model

Too warm in the Summer

Serta iComfort Insight
Mattress Ratings & Reviews