Carolina Mattress Guild Nature's Image Radiant Firm
Mattress Ratings & Reviews

83/100

Very Good

Based on 13 real owner experiences with this mattress.

We’re still working on collecting customer reviews for this product, but don’t yet have enough to provide a summary of customer feedback. In the meantime, we recommend looking at reviews for all Carolina Mattress Guild Nature's Image products.

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13 total ratings, 3 with reviews

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E QDanbury, CT

Review left on Sep 2, 2013

Worst bed and company the world: Carolina Bed and Sleepys

I hate this mattress with a passion. I wake up with horrible back and neck pains. I bought a Carolina Radiant Firm mattress and boxspring in June and only after a few months it sagged. The bed inspector came to measure it and the results came back at 1 3/8". Sleepy's would not exchange or refund my money because they claim that the bed is still within standards as the sag is not than 1.5" or more. I believe the report was rigged. The customer service at Sleepy's is dishonest and they do not stand by their warranties. They sell sub-standard products and they just take your money and leave you hanging dry. I would not recommend this bed to my worst enemy. NEVER buy this mattress or deal with Sleepy's again..!!! Both Carolina and Sleepy's are the worst companies in the world and should not be in business.

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: More than 3 months

Condition: Completely worn

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Somewhat Harder Feel

Official Response

Hi E.Q. -- We're sorry to hear about your negative experiences, but you're saying a lot of very harsh, overarching statements based on a negative experience with Sleepy's customer service. Sagging in that manner is not typical of our beds, and should your bed sag to the point of qualifying for a warranty claim (the terms of which are spelled out very specifically in the warranty which came with your bed and can also be found online), it is Sleepy's responsibility to act on your claim and file a replacement for you.

See full review+ 1 comment

Lara NNew York, NY

Review left on Feb 26, 2013

Disastisfied with Carolina Firm Radiant Queen Mattress

After 1 month the bed is sinking in the area that I regularly sleep. Sleepys came and set up the bed frame, box spring and mattress and after just 4 weeks the mattress is already losing firmness and shape and sinking. At 120 lbs. I am not a large or heavy person I am greatly disappointed with the quality and more so with Sleepy's lack of customer support. They have passed my case onto a third party called Mattress Marshals to come and do an inspection. I am still waiting for them to call me to set the appointment and while I wait I continue to have night after night of uncomfortable rest and aches and pains. I would be more satisfied is Sleepys would be willing to replace the mattress and let me try another one in case this is a lemon but so far they continue to hang up on my calls to customer service and make it very difficult to find any resolution to this problem.

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Official Response

We're so sorry to hear about these issues with the Radiant mattresses. Just so everyone knows, the standard for warrantable impression depth on these models is 1.5" -- if they are requesting that they wait til you have a 2" impression, please send an email to info [at] carolinamattressguild [dot] com explaining your situation so that we can help remedy it and get you the support that you need.

See full review+ 22 comments

Rona SNew York, NY

Review left on Feb 2, 2013

sublime sleep and customer service!

I first bought a CMG Radiant Plush at Sleepy's after I took their sleep diagnostic and was told I should have an EXTRA plush mattress. I was skeptical, but went with their assessment and bought the CMG Plush as it felt luxurious in the store. It took me a month and a half or so after purchase, to realize that my previously poor sleep got worse and now on top of that, I was waking up with aches and pains that I never had before! I asked CMG if I could exchange the plush for a firm and they supported me through the process of doing so with Sleepy's. (Note: I was slightly out of Sleepy's free comfort exchange time frame) With CMG's help, I had Sleepy's deliver my new firm mattress the very next morning and have been loving it ever since! Not only is this mattress comfortable and making my body feel good, it's eco-friendly (made from bamboo, which is a sustainable source and very breathable) and crafted in the USA which makes me happy. In conclusion, I highly recommend Carolina Mattress Guild as a company, and I love my new firm mattress. AND ALSO, if you take the Sleepy's sleep diagnostic test, take the results with a grain of salt and go with what you know!

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Official Response

Hi Rona, We're so glad that the Radiant Firm ended up being the perfect mattress for you, and even happier to hear that our Customer Service team was able to help you work with Sleepy's and make your life a little easier! We love to hear stories like this, and we're ecstatic that you're so pleased with your mattress and with CMG. Please keep us updated on how your mattress is treating you (you can like us on Facebook or follow us on Twitter to interact more easily!) and if there's anything else we can assist you with! Welcome to the CMG family :)

See full review+ 1 comment

Review left on Dec 30, 2019

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: 9 years

Condition: Moderately worn

35 - 44 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium Feel

RNew York, NY

Review left on Aug 14, 2019

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: 8 years

Condition: Very worn

Female

Back Sleeper

100-150 lbs

Prefers Somewhat Harder Feel

Airborne Allergies, Back Pain (lower / middle), Back Pain (upper / neck), Sleeping Hot

Emanuel ABrooklyn, NY

Review left on Aug 6, 2017

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: 3 years

Condition: Slightly worn

25 - 34 years old

Male

Stomach Sleeper

150-200 lbs

Prefers Medium Feel

Review left on Apr 24, 2015

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: 2 years

Condition: Like new

25 - 34 years old

Male

Stomach Sleeper

150-200 lbs

Prefers Medium Feel

Nancy NEl Cajon, CA

Review left on Nov 11, 2014

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

Softness Level

Too HardPerfectToo Soft

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: Less than a year

Condition: Like new

45 - 54 years old

100-150 lbs

Acid Reflux, Airborne Allergies, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Restless Leg

Review left on Sep 26, 2014

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

Softness Level

Too HardPerfectToo Soft

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: 1 year

Condition: Like new

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Somewhat Harder Feel

N CParkville, MD

Review left on Dec 27, 2013

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

2/ 5

Sleep Quality

N/A

Stays "Cool"

N/A

Value

N/A

Warranty Service

N/A

This review is for Carolina Mattress Guild Nature's Image Radiant Firm

Owned for: More than 3 months

Condition: Completely worn

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Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

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The GoodBed Matching Quiz

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Worst bed and company the world: Carolina Bed and Sleepys

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Carolina Mattress Guild Nature's Image Radiant Firm
Mattress Ratings & Reviews