After sleeping on a traditional innerspring mattress for 15 years, we were ready to upgrade to a more hotel-like mattress. Choosing a new mattress is complex with all of the new mattress companies out there saying theirs is the best. I did not want to order a mattress online without trying it first, so we went to a furniture store nearby and were able to try out the Chattam & Wells mattresses. We ended up with a plush version and have slept better and longer with the new mattress. It is more supportive than our traditional innerspring and we sink into the mattress, but not too much. Overall, I am impressed with the Chattam & Wells quality of materials and hope the mattress lasts a long time.
The mattress is good quality, but way too heavy to manage when turning. I have the same pains as I did when I was on a 8 year old beautyrest black. I think after only 4 months the top seems to be getting indented a little, but my biggest complaint is that I feel EVERYTHING when my boyfriend moves in the slightest bit. It’s worse than a $500 basic spring bed! Unless this is just a defective bed, I wouldn’t buy this bed again.
This review is for Chattam & Wells Franklin Euro Top
Owned for: 3-6 months
Condition: Like new
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium
Airborne Allergies, Back Pain (lower / middle), Back Pain (upper / neck)
Just Wanted the Same Mattress we Tried in the Store
How is it possible that a floor model and a purchased model are so night-and-day different? The floor model was a dream. We’ve now had our mattress for four nights and they’re the worst I’ve slept in years. I wish I had my old mattress (and several thousand dollars) back. If you’re looking at this mattress, please look elsewhere!
This review is for Chattam & Wells Olivia Luxury Firm
Owned for: Less than a year
Condition: Like new
35 - 44 years old
Female
Back Sleeper
100-150 lbs
Prefers Somewhat Harder
Airborne Allergies, Sleeping Hot
Official Response
In the title on the bed you are reviewing is the “Olivia luxury firm” - we have an Olivia Plush pillow-top that you may of wanted which is exactly how your describing a soft puffy pillow top. Please get back to the store rep and let them know they ordered you the incorrect mattress
I have been so incredibly disappointed in this mattress. When I tested it out at Mattress Firm I absolutely LOVED it. It felt soft & bouncy but very sturdy and well made. I decided to splurge because I have a chronic issue with my neck since an injury a few years ago. My current bed did me no favors so I thought I was really upgrading. I did a tremendous amount of thinking and online research but felt like it was impossible to trust both good or bad reviews because I read so many of either. I also trusted the Mattress Firm policy. I really regret that. I knew right away that this Mattress did not feel like the one in the store. I tried to figure out why by going back to the store but they blew me off saying it needed to break in. A year later I am miserable every night. My mid and lower back hurt so bad at night and I never get comfortable. It’s the worst Mattress I’ve ever slept in. And it was by far the most expensive at the store. So I couldn’t even trade for a comparable Mattress from another brand. The salesman just never answered my attempts at resolving the problem. This is a nightmare Mattress.
This review is for Chattam & Wells Josephine Luxury Firm Euro Top
Owned for: 1 year
Condition: Like new
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium
Back Pain (lower / middle), Back Pain (upper / neck)
This mattress is in a class of its own. When compared to others it far out ways them an has a WoW factor about it. You literally feel a night and day different from this to any other mattress. We tried all brands and levels of quality. While there are others out there that are good don’t get me wrong this mattress completely thrilled us in comparison.
This review is for Chattam & Wells Olivia Luxury Plush Pillowtop
Owned for: Less than a year
Condition: Like new
45 - 54 years old
Male
Side Sleeper
150-200 lbs
Prefers Medium
Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Scoliosis, Spondylolisthesis
I don’t dislike the mattress, we just cannot tolerate the smell. I’ve never had a mattress that smells this terrible and I do not know how to get rid of the chemical (mildew) odor.
This review is for Chattam & Wells Olivia Luxury Firm
Owned for: Less than a year
Condition: Like new
35 - 44 years old
Female
Side Sleeper
150-200 lbs
Prefers Medium
Back Pain (lower / middle), Sleep Apnea
Official Response
Hello! Please call our corporate office at 617-884-2300 so we can review the issue and how to assist!
This is a beautiful and quality mattress but even with 3 months breaking in period, it is way too firm. I was told to walk on it daily to soften it up but it remains extremely firm. If i were to number it, I would say 7.5/10. I want support but not so firm. I am very frustrated to have to return it.
This review is for Chattam & Wells Franklin Euro Top
Owned for: 1-3 months
Condition: Like new
45 - 54 years old
Female
Side Sleeper
150-200 lbs
Prefers Somewhat Softer
Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Restless Leg
Official Response
Hello - how long have you had this mattress? is it new?
I now look forward to sleeping. I dreaded it previously.
This was the Mattress Firm model, with solid (non-depressing) edges when you sit on the side of the bed. I now sleep like a rock and truly love the bed. I highly reccomend this mattress.
The mattress seemed very comfortable in the store. When we got it home it was a different feel altogether. The store display had a box spring and we bought the adjustable frame. I don’t know if that had anything to do with it or not but I wake up with bad lower back pain everyday. I am so disappointed especially since we paid 3 times what we had paid for our previous mattress that was so much better! Big mistake. Try Stearns & Foster, I’m so sorry I got rid of my old bed.
This review is for Chattam & Wells Olivia Luxury Firm
Owned for: 3-6 months
Condition: Like new
55 - 64 years old
Female
Side Sleeper
150-200 lbs
Prefers Somewhat Harder
Acid Reflux, Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Sleeping Hot
Official Response
No, completely different beds. This C&W line has a 99 rating, and although we strive for 100 there are times where a bed is purchased and the feel is not correct for that particular customer
