Chattam & Wells
Mattress Ratings & Reviews

Chattam & Wells logo
71/100
Good
Back Support
72
Pressure Relief
70
Sleep Quality
80
Stays "Cool"
78
Value
57
Warranty Service
55
Average Lifespan
13.8 Years

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Back Support
72
Pressure Relief
70
Sleep Quality
80
Stays "Cool"
78
Value
57
Warranty Service
55
Average Lifespan
13.8 Years

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999 total ratings, 66 with reviews
Female
JulieTrumansburg, NY
Review left on Mar 23, 2023

Sliding off-no side support after 2 yrs

I am extremely disappointed in the quality of my "luxury mattress". A Chattam & Wells Grand Palace. I was sold on the websites claim for the high quality of manufacturing-being a craftsman myself it was important to me. I also was happy that it was made in America. The problem is the lack of support. We have small dogs that sleep in the middle of our bed, and we are banished to the sides. Unfortunately, we both feel like we are sliding off due to lack of support. As a result we wake up tired, and extremely sore as we feel like we are fighting to stay on the bed. And, the middle is now higher than the sides, so you are stuck in your "spot". I am not at all impressed considering it cost $3700 just for the mattress-for that I expected much better.
This review is for Chattam & Wells
Owned for: 3 years
Condition: Like new

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

0
See full review

Female
DevinSeabrook, NH
Review left on Mar 20, 2023

Best bed!

Absolutely recommend this bed by spring air! Very very happy!
This review is for Chattam & Wells
Owned for: 1-3 months
Condition: Like new

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

0
See full review

Male
DavidHouston, TX
Review left on Mar 19, 2023

The Fountainbleu from Mattress Firm

Best bed I’ve ever had. Cost a pretty penny but worth every dollar. Replaced a Tempurpedic with it and got a free adjustable base
This review is for Chattam & Wells
Owned for: 3-6 months
Condition: Like new

35 - 44 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

0
See full review

Male
CharlesReading, MA
Review left on Mar 18, 2023

I would never switch!

For many years I have got a new mattress, till now I finally found a bed that I wake up in with no back pains
This review is for Chattam & Wells
Owned for: 3-6 months
Condition: Like new

25 - 34 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

0
See full review+ 1 comment

Female
Mary PChesterfield, VA
Review left on Mar 14, 2023

Not at all what I expected when purchasing - not worth the m

Very disappointed of the comfort level for the Price
This review is for Chattam & Wells
Owned for: 3 years
Condition: Moderately worn

Over 65 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Official Response
Mary, we are sorry to hear that you have had such a negative experience. Please call our corporate office at 617-884-2300 so we can review the issue and see how we can assist.Thank you!
0
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Male
richardBuffalo, NY
Review left on Sep 27, 2022

Heartbreaking

To spend this much money on a mattress (and we bought 2) and be this disappointed is very sad. My husband and I have both had back spasms and have been very uncomfortable. Salesman says jump on it. Hasn't helped.
This review is for Chattam & Wells Alexandra Double Pillow Top
Owned for: 3-6 months
Condition: Like new

55 - 64 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

0
See full review

Female
LindaPhoenix, AZ
Review left on Feb 22, 2022

Poor quality.

This is the worse mattress I have ever purchased. Starting sinking 6 months after purchase
This review is for Chattam & Wells
Owned for: 1 year
Condition: Completely worn

Over 65 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Official Response
Hi Linda, We apologize for the issues you have experienced an issue with your mattress. All of our mattresses do come with a 10 year warranty. We do not show a claim has been filed through our office for you. Please call one of our customer service specialists at 877-312-9959. They will be happy to assist you with the warranty process. Thank you!
0
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Male
ShaunBarnegat, NJ
Review left on Nov 20, 2021

It split in half in the soft areas

Do not purchase this mattress. Warranty is horrible and the bed foam ripped between the coils
This review is for Chattam & Wells
Owned for: 2 years
Condition: Completely worn

35 - 44 years old

Male

Stomach Sleeper

150-200 lbs

Prefers Harder Feel

Official Response
We are sorry to hear that you have experienced an issue with your mattress. All of our mattresses come with a 10 year warranty. We do not show a claim has been filed through our office for you. Please call one of our customer service specialists at 877-312-9959. They will be happy to assist you with the warranty process. - Thank you
0
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Female
Mad4rowPoughkeepsie, NY
Review left on Jan 5, 2021

Worst Mattress Ever!

Even though we followed manufacturers recommendations and rotated the mattress each week for about 3 months, it still caused major joint pain and eventually hurt my back to the point I'm still recovering even though we swapped out the mattress already. Was looking forward to sleeping on this mattress as it was sold as a top rated mattress and would be like sleeping on a cloud. It wasn't at all. I do not recommend purchasing this mattress or any of the models sold by this company.
This review is for Chattam & Wells Hamilton Firm
Owned for: 2 years
Condition: Like new

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Harder Feel

Acid Reflux, Allergies, Back Pain, Hip Pain, Neck Pain, Restless Leg, Sleeping Hot

Official Response
the Hamilton was never sold at Mattress Firm?
0
See full review+ 3 comments

Male
DickRedding, CA
Review left on Nov 9, 2020

Too firm for me

I bought this in April of 2019. I've found that this mattress is too firm for me. I'm a side sleeper and I end up with both hip and shoulder pain by the morning. It is a very heavy bed and difficult to lift up to change the sheets.
This review is for Chattam & Wells Josephine Luxury Firm Euro Top

Over 65 years old

Male

Side Sleeper

200-250 lbs

Prefers Harder Feel

0
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