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    Reviews

    Spring Air Back Supporter
    Mattress Ratings & Reviews

    Spring Air Back Supporter logo
    87/100
    Excellent
    Based on 1,658 real owner experiences with this brand.
    Back Support
    70
    Pressure Relief
    68
    Sleep Quality
    78
    Stays "Cool"
    74
    Value
    55
    Warranty Service
    34
    Average Lifespan
    13.8 Years

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    Write a review of this product
    Back Support
    70
    Pressure Relief
    68
    Sleep Quality
    78
    Stays "Cool"
    74
    Value
    55
    Warranty Service
    34
    Average Lifespan
    13.8 Years

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    Take the

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    Write a review of this product
    FILTER
    1,658 total ratings, 51 with reviews
    Male
    BrianColonial Heights, VA
    Review left on May 3, 2022

    Warning! Do not buy!!

    I have had the displeasure of owning two different Spring Air mattresses. The first one was turned into my local furniture store for warranty after only a year and 3 months with 5+ inch divots. I'm not a large person at 6'4" 200lbs. There is no excuse for this poor quality on two separate mattresses. My retail furniture shop stopped carrying them from what I can only assume is liability and the fact they are more hassle than they are worth. So now Spring Air expects me to load up the mattress in a truck and drive 7 hours just so they can repair/replace it. They don't really stand by their warranty.
    This review is for Spring Air Back Supporter Hannah
    Owned for: 1 year
    Condition: Very worn

    35 - 44 years old

    Male

    Side Sleeper

    150-200 lbs

    Prefers Medium Feel

    Official Response
    Hi Brian, We apologize for the issues you have experienced with your mattress. Please call one of our customer service specialists at 877-312-9959. They will be happy to assist you with the warranty process. Thank you!
    By Michele on May 3, 2022
    0
    See full review+ 1 comment
    Male
    ToddWhittier, CA
    Review left on May 19, 2020

    Not firm or supportive

    This mattress was a complete waste of money. It began sagging almost immediately regardless of how often we turned the mattress, it’s also one sided so flipping was not an option. Unfortunately we purchased it online, based on obviously fake reviews, and the window for a return was only 6 mo’s WITH a restocking fee. Both my wife and I are now having to visit the chiropractor bi-weekly because of this “bed”.
    This review is for Spring Air Back Supporter Sadie Plush
    Owned for: 4 years
    Condition: Very worn

    35 - 44 years old

    Male

    Side Sleeper

    150-200 lbs

    Prefers Somewhat Harder Feel

    Airborne Allergies, Back Pain (lower / middle)

    0
    See full review
    Female
    ArleneWood Ridge, NJ
    Review left on Sep 4, 2019

    Awesome Back Support and Comfort

    I bought a Back Supporter by Spring Air over the phone 28 years ago because of Scoliosis and I needed a firm mattress. I had it for all 28 years and never any issues at all with myself or the mattress. Currently I am shopping for a new Mattress and my store doesn't carry Spring Air so I opted for a Serta iComfort that had to be exchanged 5 times until I said forget it! The first one had what felt like plastic bags sewn under the cover, another had a very crooked seam and so on. After 6 Serta's I went to 2 different Sealy Premium innerspring mattresses. After 18 months the first one had to go back and now this new one which is the Performance collection Hanover Street Plush is awful and made cheaply compared to the Premium Response line. I am going back to what has proven to be amazing and buying another Spring Air Back Supporter. I think 7 mattresses 6 of which were defective is enough. This new Spring Air Back Supporter will outlast me and that's just fine!
    This review is for Spring Air Back Supporter Latex Hybrid
    Owned for: More than 20 years
    Condition: Slightly worn

    Over 65 years old

    Female

    100-150 lbs

    Prefers Somewhat Softer Feel

    Acid Reflux, Airborne Allergies, Back Pain (lower / middle), Hip Pain, Scoliosis

    0
    See full review
    Male
    PaulWoodway, TX
    Review left on Sep 28, 2018

    It's a menace worst i ever had!

    At first i thought it was a fake one it's such a menace until the manufacturer confirmed by tag number it was made by them but they discontinued this month making it so i am screwed don't willing to exchange for a usable one it seems like i got a plane that can't fly what's the point of existence of such an object that cause more harm than good for the purpose it was made for stay away from it especially the ones were made in the Corsicana factory in TX, the whole quality control department should be fired if such a defected trash passed their exam, sucks, bad, bad bed not even qualified to be called a mattress its such a menace the floor is more comfortable, never had back pain thought if my next bed have back support can prevent ever having any it almost twisted my spine they don't have the slightest clue about bed design 😤!
    This review is for Spring Air Back Supporter
    Owned for: 3-6 months
    Condition: Like new

    35 - 44 years old

    Male

    Stomach Sleeper

    200-250 lbs

    Prefers Somewhat Harder Feel

    Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Sleep Apnea, Sleeping Hot, Spinal Stenosis

    Official Response
    Paul, please send your contact info to info@springair.com so we can have a customer support reach out to you.
    By Nicholas Bates on Sep 29, 2018
    0
    See full review+ 3 comments
    Female
    BillSandy, UT
    Review left on Apr 17, 2018

    Buyer beware

    My wife was looking for a cooler mattress. She saw the Spring Air event at Costco so we met with the salesman and he went on and on about their Gel Infused Latex and how cool it kept you and how it helped with your back support. Also how it had a 10 year warranty. So we order one. But now that we have had it for over a year it just doesn’t seem to be doing the job promised by the salesman and Spring Air. So we find our paper work only to find he sold us the model below the one that has the Gel Infused Latex. He sold us the Yukon model when it is the nest model up, the Klondike, which has the cooler Gel Infused Latex and the Back Supporter 10 year warranty. Turns out the Yukon model only has a one year warranty. Called customer service and there is nothing they can do for us. SO, check your paper work on the order and compare to the literature and don’t let a fast talking salesman give you all the fancy hype to only sell you a cheaper model. Shame on you Spring Air!
    This review is for Spring Air Back Supporter
    Owned for: 2 years
    Condition: Like new

    Over 65 years old

    Female

    Side Sleeper

    100-150 lbs

    Prefers Medium Feel

    Arthritis, Back Pain (lower / middle), Fibromyalgia, Back Pain (upper / neck), Restless Leg, Sleeping Hot

    0
    See full review
    Female
    LoisKeansburg, NJ
    Review left on Jan 18, 2018

    Only good for 2 years

    At first I liked the mattress. My only complaint was that it sleeps hot. After 2 years of use, I could not stand to sleep on it as I always woke with horrible back pain. Sleeping on the floor was more comfortable. It looked very good as I always keep a mattress cover on my mattresses but I am sorry to say, I had to put it out with the trash. I really wanted to like the mattress. This mattress had the shortest life span of any mattress I have ever owned.
    This review is for Spring Air Back Supporter Ashton Cushion Firm
    Owned for: 2 years
    Condition: Completely worn

    45 - 54 years old

    Female

    Side Sleeper

    100-150 lbs

    Prefers Somewhat Harder Feel

    Sleeping Hot

    0
    See full review
    Female
    LevayManhattan, MT
    Review left on Nov 16, 2017

    Springair latex backsupporter from Costco

    Six and a half years and I don't even want to get into bed at night. This mattress has developed the dreaded impressions on each side. I have to get out of bed in the morning as soon as I open my eyes because I ache so bad. So does my spouse. Moving on to another mattress as soon as they can deliver it. Disappointing.
    This review is for Spring Air Back Supporter Latex Hybrid
    Owned for: 7 years
    Condition: Moderately worn

    55 - 64 years old

    Female

    Side Sleeper

    100-150 lbs

    Prefers Medium Feel

    Arthritis, Back Pain (lower / middle), Hip Pain, Back Pain (upper / neck), Spinal Stenosis, Spondylolisthesis

    0
    See full review
    Female
    PattyLa Mesa, CA
    Review left on Oct 16, 2017

    28 years old AND still going strong!!

    I know you don't believe me. Mattress & box spring purchased together for $1200. Oct. 1989, San Diego, CA a few months after I got married (divorced 2000). Condition of mattress: fabric is balled and torn on some of the sidewalls. Law tags still attached. NO SAGGING. I work for an independent company that does claims on mattresses and my boss laughed and said "Your mattress will be perfect to practice on, its almost 30 years old." She was shocked, when she saw the pictures. IM SO AFRAID OF BUYING A NEW SET, I KNOW IT WONT BE EVEN CLOSE TO THE QUALITY IVE HAD WITH THIS ONE!
    This review is for Spring Air Back Supporter
    Owned for: More than 20 years
    Condition: Don't know

    45 - 54 years old

    Female

    Side Sleeper

    250-300 lbs

    Prefers Medium Feel

    Plus Size

    0
    See full review
    Male
    Kevin BMinco, OK
    Review left on Sep 6, 2017

    Horrible experience after purchase

    Integrity of Bed virtually broke down within a years time. Feels good for the 1st hour of sleep then it starts to breakdown making a hump in the middle of the bed. I don't ever remember getting a truly good nights sleep on it. Store I bought it from said there was a warranty but wouldn't warranty and we bought the recommended protector from them. They are currently going out of business (no surprise there).
    This review is for Spring Air Back Supporter
    Owned for: 2 years
    Condition: Completely worn

    45 - 54 years old

    Male

    Side Sleeper

    200-250 lbs

    Prefers Medium Feel

    Airborne Allergies, Back Pain (lower / middle), Back Pain (upper / neck)

    Official Response
    Kevin - we are not currently going out of business, we would love to see if we could solve your issue. Please give us a call at 617-884-2300 for review thanks! - Spring Air
    By Nicholas Bates on Nov 6, 2017
    0
    See full review+ 1 comment
    Female
    TommieElkin, NC
    Review left on Jul 30, 2017

    Worst mattress I have ever owned

    I purchased a Spring Air mattress about 5 years ago and it has been replaced 3 times already. It starts out feeling great but as time goes on, it starts to sag and you feel like you are sleeping in a hole. I am 5 feet tall and weigh 130 pounds. My husband is 6 feet tall and weighs 180 pounds. We are not obese people! We turn the mattress about once a month. I specifically chose the back support mattress because I have had 2 back surgeries. Now the third mattress is doing the same thing. Also, every time the store replaces the mattress for a new one, I don't get a new warranty. They say the warrant goes back to the first mattress I purchased from them. I will NEVER purchase anything from this store again and wish I had never made the first purchase from them. They won't refund my money so I am stuck with this ongoing problem. The best mattress I ever owned was a Serta and I wish I had it now. I am disgusted!
    This review is for Spring Air Back Supporter
    Owned for: 5 years
    Condition: Completely worn

    Over 65 years old

    Female

    Side Sleeper

    100-150 lbs

    Prefers Medium Feel

    Airborne Allergies, Back Pain (lower / middle)

    Official Response
    Tommie- we took care of your situation where you were getting no where on, we will now discontinue our conversations with you and wish you the best. Regards, Spring Air
    By Nicholas Bates on Nov 7, 2017
    0
    See full review+ 7 comments

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