Buyer beware

My wife was looking for a cooler mattress. She saw the Spring Air event at Costco so we met with the salesman and he went on and on about their Gel Infused Latex and how cool it kept you and how it helped with your back support. Also how it had a 10 year warranty. So we order one. But now that we have had it for over a year it just doesn’t seem to be doing the job promised by the salesman and Spring Air. So we find our paper work only to find he sold us the model below the one that has the Gel Infused Latex. He sold us the Yukon model when it is the nest model up, the Klondike, which has the cooler Gel Infused Latex and the Back Supporter 10 year warranty. Turns out the Yukon model only has a one year warranty. Called customer service and there is nothing they can do for us. SO, check your paper work on the order and compare to the literature and don’t let a fast talking salesman give you all the fancy hype to only sell you a cheaper model. Shame on you Spring Air!

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Cons:
  • Warranty Terms
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Ratings from this Sleeper

Back Support

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Not Rated

Pressure Relief

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Sleep Quality

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Stays "Cool"

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Value

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Fair Value
Price paid (approximate):
$1,700 (Queen) Size

Warranty Service

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Poor Warranty Service

Softness Level

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