We paid a fortune for this mattress and almost immediately it began to get huge divots on both sides of the mattress. I could barely dig myself out of the hole to get out of bed. It was so unbearable I flipped the mattress over (it is not flippable!) and am sleeping on the hard side that has no cushioning whatsoever, and you know what? It's more comfortable that way!!! Terrible product, we are moving and leaving this mattress behind.
This review is for Serta Trump Home Trevia Super Pillow Top
serta /trump Alita mattress, don't buy stress for u
Do not get into buying any trump mattress, first week was good after I was in pain sleeping on this mattress. Wen two people sleep on this we tend to slip towards the middle. Awful collection. I went through so much stress, I wasn't told if I change my mind I hav to pay $50.00 for delivery for 2nd selection.
The way it sags in the middle is horrible, when my husband crawls into bed I feel like I get swallowed into a big hole. The outside edge is still firm, I have to crawl up to the edge and sleep along the edge. Not a comfortable position. It was very deep mattress and hard to get upstairs, so had to go through a window. Do not recommend this bed unless you sleep alone.
This review is for Serta Trump Home
Owned for: 2 years
Condition: Like new
45 - 54 years old
Female
Side Sleeper
150-200 lbs
Prefers Harder Feel
Acid Reflux, Allergies, Back Pain, Neck Pain
Official Response
Hi Lisa - we are sorry to hear that you aren't happy with this mattress. We suggest contacting your store of purchase for assistance, so they can help you determine if the mattress has the proper bed frame which can help prevent center sagging, or set up an inspection to determine what is causing this issue. If you need further assistance from Serta, please call us at 1-888-557-3782.
I am exceedingly disappointed in this mattress purchase and the reply from the retailer and Serta. We purchased a full king set (box spring, mattress, etc) at the Brick March 2013. We started to notice body impressions within a month or two. we now have two body impressions with a mound in the middle. We contacted the Brick, completed the paperwork and they sent a technician to measure the impressions. He did not show us the results. he said the Brick would call. After two weeks I sent a request for news on the report. I was later contacted by phone by someone in the bedding department. Apparently the indentations were just slight under the 1 and 5/8 required by Serta to consider the issue a problem. Come on, mattress is only 9 months old, there shouldn't be problem. Brick does not stand by the product even though they were the retailer to sell it to us with all the positives concerning its construction etc. They say, take it up with Serta. The Brick will send someone to re-measure our mattress and you better believe my husband will lie on it and then watch the measurement being taken.
Karen Symons, Aurora Ontario
This review is for Serta Trump Home
Owned for: More than 3 months
Condition: Completely worn
55 - 64 years old
Female
Side Sleeper
100-150 lbs
Prefers Harder Feel
Official Response
Karen - we appreciate you sharing your experience, as customer satisfaction is our top priority. We've passed your information on to our customer service department and a representative should be in touch with you shortly.
Sink hole that will not reconform. Had the bed 1 year and back and hips never felt worse. Would not recommend this or buy another. Very disappointed at Serta and Trump's response...nothing from either. Don't waste your money.
This review is for Serta Trump Home Trevia Super Pillow Top
We have had this mattress for 24 months. We have severe body impressions that are now causing us of have restless nights and back pain in the morning. Serta has denied our claim since the body impressions aren't greater than 1 3/4" in depth. My husband is in the military with a very demanding job and needs his rest at night. We should not be looking to purchase new mattresses so soon. Trump should not stand behind this poorly made product.
the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the times which were arranged to review the mattress. finally they arrived took a look and said there was nothing wrong. Whoever came is blind! company does not stand behind it's product at all, contact to Trump mattress company received no responses
This review is for Serta Trump Home Luxury
Official Response
We're very sorry to hear about your experience. We'd like to learn more to get an understanding of what happened. For further assistance, please email us (https://www.serta.com/contact/).
Serta Mattress
I almost went with the Serta I Comfort but decided to try this first since it had a similar cooling system. I'm so disappointed on how HOT it sleeps because other than that I love the comfort. I find myself all over the bed looking for a cool spot. This morning I found myself sideways across the bed.
I hate to do it, but I'm going to have to see if they stand by their guarantee of 120 trial period and if not completely satisfied you can return it.
This mattress has made me move it to the guest bedroom. My husband whose weight is about 180lbs and I my weight is 140lbs and after 18months the middle of the mattress has terrible lumps which had us waking up throughout the night in pain. We contacted Jeff Lynch where we paid over $1200 for this mattress, simply because Serta was suppose to be the best of the best, to get a replacement. They came out to our home to look at the mattress and measure the sag. We were told that we should hear something within 7-10 business days, well they called back about a week and a half later informing us that Serta said the sagging had to be over an inch and a half...the sag measures a little over one inch...this makes no sense, so we are stuck with a useless mattress that they manufactured and will NOT stand behind!!! I will never buy another Serta and I will discourage any and everyone I know to never buy a Serta.
This review is for Serta Trump Home Luxury
Female
Side Sleeper
Official Response
Pamela - we are truly sorry to hear about your experience and we hope that we are able to show you that Serta takes product quality and customer satisfaction very seriously. We do stand behind our warranty. From reading your post, it sounds like you were working directly with your retailer, so we'd appreciate the opportunity to work with you one on one. Please email us with your contact information (https://www.serta.com/contact/).
