The mattress lost its comfort after 3 weeks and memory foam developed amnesia and died from Alzheimer's. Don't waste your money or time on it unless you like the struggle to get warranty service thru call centres in India or wherever they are.
This review is for Serta Perfect Sleeper 75th Anniversary Varden Firm
Within a week of recieving this bed, the pillowtop started bunching up so that there was a raised ridge running down the center of the bed horizontally. Called Macy's and they sent me a new bed. The new bed came already bunched up at the very top! But the delivery guys said this was a result of moving the bed and that it would flatten out in a day or two. Extremely doubtful, but I decided to give them the benefit of the doubt and wait. After another week, the new bed is now bunched up in the same spot as the first, even worst than the first. The only upside to this whole mess has been macys customer service, they are refunding the mattress and picking it up free of charge. There is obviously something very wrong with this model, my old pillowtop bed is over 20 years old and never became bunched up or uneven.
This review is for Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop
We purchased the mattress, box spring, and frame all from Serta and after 3 months noticed significant body impressions with a huge hump in the middle. Called and emailed Serta and received no response. We have been trying to work with the retailer to initiate a warranty claim, but it has taken much too long and in the end we are going to have to pay for shipping to get the exact same model mattress as a replacement. No thanks! You can suck it Serta, I will never buy another one of your products again.
This review is for Serta Perfect Sleeper (Pre-2019)
Owned for: 1-3 months
Condition: Completely worn
35 - 44 years old
Female
Side Sleeper
100-150 lbs
Prefers Medium Feel
Official Response
Hi Linda - we're sorry to hear about your experience with your mattress and want to assure you that customer satisfaction is a top priority for us. Please email SertaCare@serta.com with your contact information and store/location of purchase if you would like further assistance. Thanks!
I bought this mattress for my daughter. This is the most amazing mattress EVER! Everyone wants her bed. I want this mattress SO bad for myself but can't find it:-(. If anyone comes across one don't even hesitate; BUY IT!
This review is for Serta Perfect Sleeper Aidan Pillow Soft
this mattress lacks support and has a continous body impression. had it inspected by the retailer we purchased it from, says the body impressions are normal....they never go away so how could that be normal? I have contacted Serta and to no avail. It doesn't seem important that a customer is unhappy with the product after just barely a year of usage. Looks like I am stuck with a mattress that does not give me a good night's sleep. We replaced a defective Simmons with a defective Serta, now how sad is that? come on Serta stand behind your product. Retailers don't want to take care of your problems. The retailer sent out an inspector that got down on all fours and barked at my little Bichon.....now let's be serious. No more Sertas for me.
This review is for Serta Perfect Sleeper Bates Pillowtop
Owned for: More than 3 months
Condition: Completely worn
Over 65 years old
Female
Side Sleeper
100-150 lbs
Prefers Somewhat Harder Feel
Official Response
Judy - we take your satisfaction very seriously, and would be happy to review your warranty claim with your retailer. In order to do so, please send us your contact information and the name/location of your retailer to marketing (at) serta (dot) com. Thanks!
I would suggest instead buying a bag of concrete to pour on your bedroom floor; the concrete will be significantly softer than this "Plush" mattress. I have never really liked Sears, but will NEVER shop there again after this purchase and subsequent headaches (both literally and figuratively). I was told I cannot return or exchange this mattress so it will now be thrown in a dumpster. I can't even donate the mattress, because it is so uncomfortable would feel guilty giving it to someone. This is my second Serta mattress (exchanged the first one after 30 days and a horrible backache) and it will be my last. Turns out I only THOUGHT the first one was bad until I slept on the second one, at least I only wasted 1000.00 on this one.
This review is for Serta Perfect Sleeper Windshire Plush Super Pillowtop
I have always slept on a firm mattress, but this one is extremely uncomfortable because it is so hard. I ordered it online, based on reviews in Consumer Reports, because I live in a rural area and don't have any stores close by. I did not test it in person before purchase, which was a huge mistake. But I've really never slept on anything this uncomfortable, so it's shocking and depressing. The restock and return shipping fees mean I have to find a way to make this work. Maybe a mattress topper?
This review is for Serta Perfect Sleeper Elite Serene Breeze Firm
